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Social Media Live Chat Jobs (NOW HIRING)

Mondo

Social Media Manager

Poughkeepsie, NY · On-site

$60K - $75K/yr

This individual will own the social media calendar, create engaging content, attend live events, and develop creative campaigns that increase audience engagement and event attendance. This is an ...

Xpel

Social Media & Content Manager

Austin, TX · On-site

Strong written & verbal communication skills (Must also need to be comfortable on camera during social media live stream) * Ability to work well with others both in person and across other offices ...

Xpel

Social Media & Content Manager

San Antonio, TX · On-site

Strong written & verbal communication skills (Must also need to be comfortable on camera during social media live stream) * Ability to work well with others both in person and across other offices ...

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Social Media Live Chat information

What is a social media live chat?

Social Media Live Chat jobs involve communicating with customers in real-time through messaging platforms on social media channels such as Facebook, Instagram, Twitter, or a company's website. Employees in these roles handle customer inquiries, provide support, answer questions, and sometimes assist with sales or technical issues. The goal is to offer prompt, helpful responses to enhance customer satisfaction and build brand loyalty. These jobs usually require good communication skills, patience, and the ability to multitask in a fast-paced online environment.

What are the key skills and qualifications needed to thrive as a social media live chat specialist, and why are they important?

To thrive as a Social Media Live Chat Specialist, you need excellent written communication skills, fast typing ability, and a solid grasp of social media platforms, often supported by experience in customer service. Familiarity with live chat software (such as Zendesk, LiveChat, or Intercom) and CRM systems is typically required. Strong problem-solving skills, patience, and the ability to stay calm under pressure make someone stand out in this position. These skills and qualities are essential for providing timely, accurate, and positive customer interactions in a fast-paced digital environment.

What are some common challenges faced by social media live chat representatives, and how can they effectively address them?

Social Media Live Chat representatives often encounter high volumes of inquiries, demanding quick and accurate responses while maintaining a positive brand image. Managing multiple conversations simultaneously and addressing diverse customer concerns can be challenging. To be effective in this role, representatives should develop strong multitasking skills, stay updated on product knowledge, and use templates or scripts while personalizing interactions. Collaborating closely with marketing, customer service, and technical teams can also help in resolving complex issues promptly.

What is the difference between Social Media Live Chat vs Social Media Customer Support Specialist?

AspectSocial Media Live ChatSocial Media Customer Support Specialist
CredentialsBasic communication skills, familiarity with social media platformsCustomer service experience, knowledge of social media tools
Work EnvironmentOnline, real-time chat interactions on social media platformsOnline support via social media, email, or chat channels
Employer & IndustryBrands, marketing agencies, e-commerce companiesCustomer service departments across various industries
Search & Comparison IntentQuick, real-time engagement with customersHandling customer inquiries and resolving issues

Social Media Live Chat focuses on real-time, immediate interactions with customers via social media platforms, often during marketing campaigns or product launches. In contrast, Social Media Customer Support Specialists handle ongoing customer inquiries, complaints, and support issues across social media channels, emphasizing problem resolution and customer satisfaction. Both roles require social media familiarity but differ in immediacy and scope of support.

More about Social Media Live Chat jobs

What cities are hiring for Social Media Live Chat jobs?

Cities with the most Social Media Live Chat job openings:

What states have the most Social Media Live Chat jobs?

States with the most job openings for Social Media Live Chat jobs include:

What job categories do people searching Social Media Live Chat jobs look for?

The top searched job categories for Social Media Live Chat jobs are:

Social Media Live Chat jobs near you
Infographic showing various Social Media Live Chat job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Social Media Manager - Chat Sports

Chat Sports

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Chat Sports has rapidly grown into one of the leading sports media brands on YouTube. What started with just 3 shows in 2019 has exploded into 51 shows and 50 million+ monthly viewers. Our mission is simple: inform and entertain by delivering unfiltered, high-energy content for the most passionate fans in sports. If you apply, please familiarize yourself with our shows on YouTube that can be found here.

The opportunity:
We’re looking for a driven, creative, and strategic Social Media Manager to own and elevate our brand presence across X, Instagram, TikTok, and Facebook. This is a high-impact leadership role where you will lead company-wide social strategy while rolling up your sleeves as an individual contributor.
You’ll work hand-in-hand with our CEO and Chief Product Officer and with the hosts of our 50+ YouTube shows to turn every episode, highlight, and breaking story into viral moments that grow our audience and strengthen fan loyalty. If you’ve successfully run social media for a major sports media brand, competitor network, or high-growth digital entertainment company, this is your chance to join one of the fastest-moving teams in sports media.

** Location: This is an in-office role at our 11,000 sq. ft, 16- studio Dallas, TX HQ. **

Key responsibilities:
- Drive Brand Awareness & Growth: Develop and execute comprehensive social media strategies to significantly increase brand awareness, follower growth, engagement, and reach on X, Instagram, TikTok, and Facebook
- Content Marketing for 50+ YouTube Shows: Partner closely with on-air hosts, producers, and talent across our expanding lineup of team-specific shows (NFL, NBA, college football). Create, schedule, and optimize promotional campaigns, clip distribution, teasers, live reactions, and cross-platform content to market individual shows and their hosts on company, show-specific, and personal social channels
- Lead Company-Wide Social Strategy: Own the overall social media vision for Chat Sports. Set platform-specific goals, content calendars, posting cadences, and performance benchmarks. Stay ahead of platform algorithm changes, emerging trends, and best practices in sports and entertainment social media
- Team Leadership & Management: Lead and develop a small, high-performing social media team. Provide hands-on coaching, content feedback, and performance reviews while fostering a collaborative, fast-paced culture
- Individual Contributor Excellence: Actively create original social content (copy, graphics, short-form video edits, captions, polls, and live sessions), monitor real-time trends and conversations, engage directly with fans, and manage community responses during live shows and major sports events
- Performance Tracking & Optimization: Analyze key metrics (reach, engagement, conversions, audience growth) across all platforms using native analytics and third-party tools. Turn insights into actionable strategies that continuously improve results
- Cross-Functional Collaboration: Work seamlessly with video production, on-air talent, editorial, and marketing teams to ensure social content aligns with live streams, breaking news, and overall brand voice

What you bring (Required qualifications):
- 4+ years of professional experience in social media strategy and execution at a sports media company or a major national brand in entertainment/sports
- Proven track record of growing audiences and driving measurable brand awareness on X, Instagram, TikTok, and Facebook in a fast-paced digital media environment
- Experience working with podcasters or video-first content creators/YouTube talent
- Strong leadership experience managing a small team while still thriving as a high-output individual contributor
- Expert-level knowledge of social media best practices, trends, algorithms, and tools (including scheduling platforms, analytics dashboards, and creative software like CapCut, Adobe Premiere, Photoshop, or Canva)
- Passion for sports (NFL, NBA, college football) and a strong understanding of fan culture, memes, live events, and real-time engagement
- Excellent writing, copywriting, and creative storytelling skills with the ability to capture Chat Sports’ energetic, conversational, and fan-first voice
- Ability to thrive in a dynamic, deadline-driven environment with flexible hours (including evenings, weekends, and live sports coverage)

Preferred qualifications:
- Experience in sports media, sports gambling, fantasy sports, or live sports streaming environments.
- Bachelor’s degree in Marketing, Communications, Journalism, or related field (or equivalent experience).
- Portfolio of successful social campaigns with measurable results (growth charts, engagement rates, case studies)

What you get:
- The opportunity to grow our brand voice and reach outside of YouTube and take your best ideas and social media strategies and out them to work at scale
- Competitive salary + full benefits (health, dental, vision, 401k, PTO)
- Daily team lunches on us - because nobody creates top sports content on an empty stomach
- A high-energy, collaborative environment filled with big personalities and big ideas

How to Apply:
Submit your resume and a strong cover letter explaining why you’re the right fit, along with:
- Links to your best social media campaigns or posts
- Links to your social media profiles or accounts you’ve previously managed

Apply right here in this post. Expect multiple rounds of interviews and the opportunity to put together a presentation for your plan and vision for the role. 

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