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Social Media Customer Service Jobs in Decatur, GA

Sparkloft Media

Social Media Intern

Atlanta, GA · On-site

$14.75 - $19/hr

Client Services Reports to: Group Account Supervisor / Account Supervisor Location: Atlanta, GA ... Has a customer-first mindset and great people skills * Attention to Detail: Strong attention to ...

TAAC Group

Social Media Manager

Atlanta, GA · On-site

... Walmart, we serve customers across the globe. Role Summary We are looking for a creative ... The Social Media Manager will play a key role in driving brand awareness, community building, and ...

Endorse Infinity

Social Media Marketing

Atlanta, GA · On-site +1

$57K - $70K/yr

Social Media Marketing Specialist Endorse Infinity Location: Atlanta, GA Salary: $57,000 - $70,000 ... Positive attitude, detail, and customer-oriented with good multitasking and organizational ability.

Smarsh

Social Media Strategist

Atlanta, GA · On-site

Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Background working in highly regulated industries, such as financial services, cybersecurity, or ...

Pavago

Social Media Manager

Atlanta, GA · On-site +1

... services businesses • Experience with influencer collaborations or UGC campaigns • Familiarity with paid social advertising platforms and campaign boosting • Experience creating short-form ...

Smarsh

Social Media Strategist

Atlanta, GA · On-site

$100K - $120K/yr

Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Background working in highly regulated industries, such as financial services, cybersecurity, or ...

Pavago

Social Media Manager

Atlanta, GA · Remote

Experience managing social media for SaaS, e-commerce, agencies, or professional services businesses Experience with influencer collaborations or UGC campaigns Familiarity with paid social ...

Pavago

Social Media Manager

Atlanta, GA · Remote

... services businesses • Experience with influencer collaborations or UGC campaigns • Familiarity with paid social advertising platforms and campaign boosting • Experience creating short-form ...

ATIA Ltd

Social Media Engineer

Atlanta, GA · On-site

... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...

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All JobsSocial Media Customer Service JobsSocial Media Customer Service Jobs in Decatur, GA

Social Media Customer Service information

See Decatur, GA salary details

$5

$24

$38

How much do social media customer service jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for social media customer service in Decatur, GA is $24.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $30.29 per hour, depending on experience, location, and employer.

How to make $1000 a week remotely?

A social media customer service role can potentially earn $1000 or more weekly if working full-time, especially in high-demand environments or with specialized skills like social media management and communication tools. Increasing income may involve taking on multiple clients, gaining certifications, or expanding responsibilities to include content moderation, community engagement, and support across various platforms.

What is a Social Media Customer Service job?

A Social Media Customer Service job involves assisting customers through social media platforms like Facebook, Twitter, and Instagram. Representatives respond to inquiries, resolve complaints, and engage with customers to provide support and maintain brand reputation. They also monitor conversations, escalate complex issues, and ensure a positive customer experience. Strong communication skills and a good understanding of social media etiquette are essential.

What jobs pay 4000 a week without a degree?

Social media customer service roles typically do not pay $4,000 per week without specialized experience or high-level freelance contracts. High earnings in this field usually require advanced skills, a strong client base, or management positions, but most entry-level roles pay less. Jobs that can reach this income level often involve entrepreneurship, sales, or consulting rather than standard customer service positions.

What are the key skills and qualifications needed to thrive in the Social Media Customer Service position, and why are they important?

To thrive as a Social Media Customer Service professional, you need strong written communication, problem-solving abilities, and a keen understanding of social media platforms, often supported by relevant experience or coursework. Familiarity with customer relationship management (CRM) tools, help desk software, and social listening tools is commonly required in this role. Outstanding candidates also demonstrate patience, empathy, and the ability to quickly de-escalate tense situations while maintaining a brand's voice. These skills ensure efficient, positive customer interactions and help maintain the company’s online reputation.

How can I make 2000 a week working from home?

A social media customer service role can potentially pay $2000 a week if you work full-time, handle high-volume accounts, and have strong communication and social media skills. Earning this level of income may require multiple clients or a high-paying employer, along with experience in customer support and familiarity with social media platforms. Building a reputation and gaining certifications can also help increase earning potential in this field.

What is customer service in social media?

Customer service in social media involves managing and responding to customer inquiries, complaints, and feedback through social media platforms. Social media customer service representatives use communication skills and tools like chat, messaging, and monitoring software to provide timely support and maintain positive brand interactions.

What does a typical day look like for someone in a Social Media Customer Service role?

A typical day in a Social Media Customer Service role involves monitoring various social media channels for customer inquiries, responding to questions and concerns in real-time, and escalating complex issues to the appropriate internal teams as needed. You may also draft responses, participate in ongoing brand campaigns, and analyze feedback trends to help improve overall customer experience. Collaboration with social media managers, marketing teams, and other customer service representatives is common to ensure that messaging is consistent and accurate. The fast-paced environment requires multitasking and staying informed about the latest updates to social platforms and company policies.

What are popular job titles related to Social Media Customer Service jobs in Decatur, GA? For Social Media Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Social Media Customer Service jobs in Decatur, GA look for? The top searched job categories for Social Media Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Social Media Customer Service jobs? Cities near Decatur, GA with the most Social Media Customer Service job openings:
Social Media Customer Service jobs near you
Infographic showing various Social Media Customer Service job openings in Decatur, GA as of July 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 73% In-person, and 27% Hybrid job distribution, with an average salary of $50,126 per year, or $24.1 per hour.
Social Media Intern

Social Media Intern

Sparkloft Media

Atlanta, GA • On-site

$14.75 - $19/hr

Other

Re-posted 25 days ago

Job description

Salary:

Sparkloft Media: Social Media Intern



Department: Client Services
Reports to: Group Account Supervisor / Account Supervisor

Location: Atlanta, GA



What Youll Do

The Social Media Intern will support the team as the voice of our clients and execute day-to-day social media activities that build and nurture vibrant online communities. This position is ideal for a creative, detail-oriented individual with a passion for social media and a desire to start their career at a dynamic agency pioneering the use of AI in marketing. You will be a member of the Client Services team, working closely with community members and strategists to ensure all social media engagement is on-brand, timely, and effective.



Your Day to Day

  • Engage with online communities: Monitor and respond to comments, messages, and mentions across multiple social media platforms in a timely and professional manner, reflecting the client's brand voice.
  • Develop content to major social media platforms
  • Support influencer identification and outreach efforts.
  • Execute content distribution: Schedule and publish approved content according to the content calendar, ensuring accuracy and optimal timing.
  • Identify and report trends by monitoring social media channels for trending topics, user-generated content, and client-relevant conversations.
  • Assist in content creation: Support the account team in brainstorming ideas, drafting initial copy for social posts, and finding relevant articles or media to share.
  • Support reporting: Help track and gather key social media metrics, such as engagement rates and community growth, to contribute to performance reports.



Required Skills and Experience:

  • Experience: 0-2 years of experience in social media, communications, or a related field (including internships).
  • Social Media Passion: A deep passion for and understanding of various social media platforms and their culture.
  • Communication Skills: Excellent written and verbal communication skills, with a knack for adopting different brand voices.
  • Understands paid, earned, shared, and owned media
  • Has a customer-first mindset and great people skills
  • Attention to Detail: Strong attention to detail and outstanding organizational skills.
  • Creative and Collaborative Spirit: A proactive, can-do attitude and a desire to work as part of a team.
  • Has a customer-first mindset and great people skills
  • Is highly organized and can juggle multiple tasks
  • Is curious about the world, new technologies, and big ideas
  • Has an eye for what performs and why
  • Proficient in understanding and applying AI tools to enhance workflows and outcomes.


Preferred Skills and Experience:

  • Know email marketing (e.g., Mailchimp)
  • Are actively working with or exploring AI (e.g., Gemini, Claude, etc.)
  • Know your way around a DSLR or mobile photography
  • Have a passion for sports or tourism/travel
  • Speak Spanish



Success in This Role Looks Like

  • Deliver high-quality community engagement that fosters positive sentiment and conversation.
  • Demonstrate exceptional reliability in content scheduling and community monitoring.
  • Show measurable growth in your understanding of social media marketing and the application of AI tools.
  • Become a key contributor to a positive and collaborative team environment.



Additional Information

AI Integration Expectations

  • As a Community Manager, you will begin your AI journey by learning the fundamentals. You are expected to:
  • Be Open to Learning: Eagerly engage in training to understand the basic functions of the AI tools our agency uses.
  • Use AI for Foundational Tasks: With guidance, use AI to assist with simple tasks like brainstorming content ideas, drafting copy variations, or summarizing online conversations.
  • Ask Questions: Cultivate a curiosity for how AI can make your work more effective, and don't hesitate to ask for help or clarification.
  • Focus on Quality: Understand that AI is a tool to assist, not replace, your judgment. All AI-assisted work must be reviewed for accuracy, tone, and brand alignment.