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Social Media Customer Service Manager Jobs in Decatur, GA

Brochel 23 Llc

Social Media Coordinator

Atlanta, GA · On-site

Manage and maintain a living social media calendar * Work closely with other teams as needed to ensure brand consistency * Create reports that show the progress and outcomes of social media campaigns ...

Brochel 23 Llc

Social Media Coordinator

Atlanta, GA · On-site

Manage and maintain a living social media calendar * Work closely with other teams as needed to ensure brand consistency * Create reports that show the progress and outcomes of social media campaigns ...

Brochel 23 Llc

Social Media Coordinator

Atlanta, GA · On-site

Manage and maintain a living social media calendar * Work closely with other teams as needed to ensure brand consistency * Create reports that show the progress and outcomes of social media campaigns ...

company1363

Social Media Intern

Atlanta, GA · On-site

$14.25 - $18.25/hr

Working closely with the Brand Strategy Manager, this role provides hands-on experience in content creation and social media management while developing an understanding of brand storytelling and the ...

Juneau Construction

Social Media Intern

Atlanta, GA

$14.25 - $18.25/hr

Working closely with the Brand Strategy Manager, this role provides hands-on experience in content creation and social media management while developing an understanding of brand storytelling and the ...

Endorse Infinity

Social Media Marketing

Atlanta, GA · On-site +1

$57K - $70K/yr

Create, curate, and manage published content (images, videos, written content). * Monitor and ... Positive attitude, detail, and customer-oriented with good multitasking and organizational ability.

GoTo Foods

Social Media Specialist

Atlanta, GA · On-site

In partnership with the Social Media Manager, the Specialist helps execute the social media ... customers, etc.) in a timely manner • Ability with defined guidance to adapt and adjust planned ...

Smarsh

Social Media Strategist

Atlanta, GA

Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Background working in highly regulated industries, such as financial services, cybersecurity, or ...

Smarsh

Social Media Strategist

Atlanta, GA

$100K - $120K/yr

Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Background working in highly regulated industries, such as financial services, cybersecurity, or ...

CulinaryLocal

Social Media Manager Internship

Atlanta, GA · On-site

$14.50 - $18.50/hr

Manage social media accounts. Engage with influencers, promote content via established social media channels including Facebook, Twitter, Instagram, Pinterest, LinkedIn and Google Plus. * Assist with ...

CulinaryLocal

Social Media Manager Internship

Atlanta, GA

$14.50 - $18.50/hr

Responsibilities Manage social media accounts. Engage with influencers, promote content via established social media channels including Facebook, Twitter, Instagram, Pinterest, LinkedIn and Google ...

CRH

Senior Social Media Manager

Atlanta, GA · On-site

Senior Social Media Manager Architectural Products Group Atlanta, Georgia, United States Job ID: 522713 Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the ...

CRH

Senior Social Media Manager

Atlanta, GA · Hybrid

Job Summary The Senior Social Media Manager is a strategic and hands-on leader responsible for elevating the organization's presence across all social channels. This role oversees a team of two ...

CulinaryLocal

Social Media Manager Internship

Atlanta, GA · On-site

$14.50 - $18.50/hr

CulinaryLocal is looking for talented and self driven individuals to manage our social media strategy. We are an early stage startup and there is an opportunity make immediate and significant ...

Omnicom

Social Media and Community Manager

Atlanta, GA · On-site

$109K/yr

... customer care. Content Creation: Showcase your exceptional writing and creative skills to create ... Proficient in social media management tools and analytics (such as Sprinklr, Sprout, Creator IQ ...

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All JobsSocial Media Customer Service JobsSocial Media Customer Service Manager JobsSocial Media Customer Service Manager Jobs in Decatur, GA

Social Media Customer Service Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do social media customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for social media customer service manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What does a social media customer service manager do?

A Social Media Customer Service Manager oversees a company's customer service interactions on social media platforms like Facebook, Twitter, and Instagram. They respond to customer inquiries, resolve complaints, and ensure that the company's online reputation is maintained. This role often involves creating policies for social engagement, training team members, and analyzing feedback to improve customer satisfaction. Their goal is to provide timely, helpful, and professional support to customers while representing the brand positively online.

How does a social media customer service manager effectively balance quick response times with maintaining high-quality interactions?

As a Social Media Customer Service Manager, balancing speed and quality involves using efficient workflow tools, establishing clear response protocols, and providing ongoing training to your team. While customers expect rapid replies on platforms like Twitter and Facebook, it’s equally important to ensure responses are accurate, empathetic, and on-brand. Managers typically use social listening and ticketing platforms to prioritize and assign inquiries, and they coach their teams on handling complex or sensitive issues. Regular performance reviews and collaboration with marketing or product teams also help ensure both responsiveness and service quality stay high.

What are the key skills and qualifications needed to thrive as a social media customer service manager?

To thrive as a Social Media Customer Service Manager, you need strong customer service experience, in-depth knowledge of social media platforms, and often a bachelor’s degree in communications, marketing, or a related field. Familiarity with social media management tools (like Hootsuite or Sprout Social), CRM systems, and analytics platforms is typically required. Excellent communication, conflict resolution, and multitasking skills help you effectively engage with customers and manage online communities. These abilities ensure prompt, positive customer interactions and protect brand reputation in the fast-paced, public environment of social media.
What cities near Decatur, GA are hiring for Social Media Customer Service Manager jobs? Cities near Decatur, GA with the most Social Media Customer Service Manager job openings:
Social Media Customer Service Manager jobs near you

Social Media Coordinator

Brochel 23 Llc

Atlanta, GA • On-site

Part-time

Posted 20 days ago

Job description

Benefits:
  • Flexible schedule
  • Opportunity for advancement

 Benefits/Perks
  • Competitive Compensation
  • Great Work Environment
  • Career Advancement Opportunities
Job Summary
We are seeking a Social Media Coordinator Internship to join our team! As a Social Media Coordinator, you will be creating content across many different social media platforms, working on existing promotional campaigns, and maintaining a strong online presence. You will also be maintaining the comments section of all posts, ensuring every message published on social media is in tune with our company message, and keeping up to date with the latest social media trends. The ideal candidate is comfortable creating content for a social media platform, has strong organizational skills, and the ability to run a successful social media campaign. 
Responsibilities 
  • Create content for social media across multiple platforms in a variety of formats
  • Monitor social media interactions across all platforms
  • Work closely with the rest of the social media team to stay on-brand and maintain an accurate voice across all platforms
  • Monitor social media trends with an eye for implementing them within the current marketing campaign
  • Manage and maintain a living social media calendar
  • Work closely with other teams as needed to ensure brand consistency
  • Create reports that show the progress and outcomes of social media campaigns
Qualifications
  • Strong familiarity with all major social media platforms, including understanding social media trends
  • Familiarity with computer programs such as the Microsoft Office suite, photo editing software, and video editing software
  • Strong written and verbal communication skills
  • The ability to work well both independently and as part of a team
  • College education highly preferred in Marketing, Advertising, Social Media Analytics