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Social Media Customer Service Manager Jobs in Decatur, GA

Sparkloft Media

Social Media Intern

Atlanta, GA · On-site

$14.75 - $19/hr

Client Services Reports to: Group Account Supervisor / Account Supervisor Location: Atlanta, GA ... Has a customer-first mindset and great people skills * Attention to Detail: Strong attention to ...

Sparkloft Media

Social Media Intern

Atlanta, GA · On-site

$14.75 - $19/hr

Client Services Reports to: Group Account Supervisor / Account Supervisor Location: Atlanta, GA ... Has a customer-first mindset and great people skills * Attention to Detail: Strong attention to ...

TAAC Group

Social Media Manager

Atlanta, GA · On-site

... Walmart, we serve customers across the globe. Role Summary We are looking for a creative ... The Social Media Manager will play a key role in driving brand awareness, community building, and ...

ATIA Ltd

Social Media Engineer

Atlanta, GA · On-site

... (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service ... Proven working experience in social media or related field ( Minimum 5 years ) * Excellent ...

TAAC Group

Social Media Manager

Atlanta, GA · On-site

... Walmart, we serve customers across the globe. Role Summary We are looking for a creative ... The Social Media Manager will play a key role in driving brand awareness, community building, and ...

MARTA

SR CUST SVC SOCIAL MEDIA SPEC

Atlanta, GA · On-site

$60K - $90K/yr

Builds engagement with social media influencers to improve customer experience. 8. Works in close collaboration with the Manager of Customer Services and Director of Customer Services. Represents the ...

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Pavago

Social Media Manager

Atlanta, GA · Remote

Experience managing social media for SaaS, e-commerce, agencies, or professional services businesses * Experience with influencer collaborations or UGC campaigns * Familiarity with paid social ...

Pavago

Social Media Manager

Atlanta, GA · On-site +1

... services businesses • Experience with influencer collaborations or UGC campaigns • Familiarity with paid social advertising platforms and campaign boosting • Experience creating short-form ...

Pavago

Social Media Manager

Atlanta, GA · Remote

Experience managing social media for SaaS, e-commerce, agencies, or professional services businesses Experience with influencer collaborations or UGC campaigns Familiarity with paid social ...

Joseph Studios LLC

Social Media Manager

Atlanta, GA · On-site

$20 - $25/hr

As the social media manager, you will be responsible for developing, sustaining and growing the company's brand and new business objectives through social media, content and video. In this role, you ...

Joseph Studios LLC

Social Media Manager

Atlanta, GA

$20 - $25/hr

As the social media manager, you will be responsible for developing, sustaining and growing the company's brand and new business objectives through social media, content and video. In this role, you ...

UP Entertainment

Social Media Manager

Atlanta, GA · On-site

... Creator, Creative Services, Designers, Editors, third parties) and manage production process ... Customer Support, etc.) as needed until issues are resolved. • Maintain accurate content ...

UP Entertainment

Social Media Manager

Atlanta, GA · Remote

... Creator, Creative Services, Designers, Editors, third parties) and manage production process ... Marketing, Customer Support, etc.) as needed until issues are resolved. · Maintain accurate ...

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All JobsSocial Media Customer Service JobsSocial Media Customer Service Manager JobsSocial Media Customer Service Manager Jobs in Decatur, GA

Social Media Customer Service Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do social media customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for social media customer service manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What does a social media customer service manager do?

A Social Media Customer Service Manager oversees a company's customer service interactions on social media platforms like Facebook, Twitter, and Instagram. They respond to customer inquiries, resolve complaints, and ensure that the company's online reputation is maintained. This role often involves creating policies for social engagement, training team members, and analyzing feedback to improve customer satisfaction. Their goal is to provide timely, helpful, and professional support to customers while representing the brand positively online.

How does a social media customer service manager effectively balance quick response times with maintaining high-quality interactions?

As a Social Media Customer Service Manager, balancing speed and quality involves using efficient workflow tools, establishing clear response protocols, and providing ongoing training to your team. While customers expect rapid replies on platforms like Twitter and Facebook, it’s equally important to ensure responses are accurate, empathetic, and on-brand. Managers typically use social listening and ticketing platforms to prioritize and assign inquiries, and they coach their teams on handling complex or sensitive issues. Regular performance reviews and collaboration with marketing or product teams also help ensure both responsiveness and service quality stay high.

What are the key skills and qualifications needed to thrive as a social media customer service manager?

To thrive as a Social Media Customer Service Manager, you need strong customer service experience, in-depth knowledge of social media platforms, and often a bachelor’s degree in communications, marketing, or a related field. Familiarity with social media management tools (like Hootsuite or Sprout Social), CRM systems, and analytics platforms is typically required. Excellent communication, conflict resolution, and multitasking skills help you effectively engage with customers and manage online communities. These abilities ensure prompt, positive customer interactions and protect brand reputation in the fast-paced, public environment of social media.
What cities near Decatur, GA are hiring for Social Media Customer Service Manager jobs? Cities near Decatur, GA with the most Social Media Customer Service Manager job openings:
Social Media Customer Service Manager jobs near you

Social Media Manager

Icebox Diamonds & Watches

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Icebox Diamonds & Watches is a family-owned and operated jewelry retail company that has been in business for over 40 years. We recognize and celebrate with our team/family to provide an amazing company culture, a fun work environment, and we understand that our people make a difference in our customer experience. Our social media outlets of Instagram, YouTube, Facebook, Snapchat, Twitter, and TikTok are some of the most viewed in the jewelry world -we are proud of our accomplishments.
We are currently hiring a Social Media Manager to manage all platforms mentioned above and lead a team of technically-skilled individuals within our Social Media Team. The ideal candidate is a hard-working team player who will play a critical role in creating original digital content (The Icebox Way) across various social media platforms. You should be able to handle our worldwide social media presence ensuring high levels of web traffic and customer engagement.
PLEASE MAKE SURE YOUR RESUME HAS A LINK TO YOUR PORTFOLIO OF WORK
Responsibilities included but not limited to:
  • Content Management
  • Generate, edit, publish and share engaging content daily (You will be responsible for creating and arranging photo, original text, and video content, managing posts, and responding to followers comments)
  • Proposes new ideas and concepts for Social Media content
  • Implement a content editorial calendar to manage content and plan specific and timely marketing campaigns
  • Lead a team of 5 or more
  • Design and implement social media strategy to align with business goals
  • Identify and Improve Content
  • Run weekly meeting with the team
  • Suggest and implement new features to develop brand awareness, like promotions and competitions
  • Oversee social media accounts' design (e.g. Facebook timeline cover, profile pictures, and blog layout)
  • Collaborate with other teams, like marketing, sales, and customer service to ensure brand consistency
  • Stay up-to-date with current technologies and trends in social media, design tools, and applications
  • Analyze and report audience information and demographics, as well as the success of existing social media projects
  • Monitor SEO and web traffic metrics
  • Set specific objectives and report on ROI
  • Keep director up to date with current plan and goals
  • Perform research on current benchmark trends and audience preferences
  • Save a monthly backup of all Social Media profiles

Requirements:
  • Proven work experience as a Social Media Manager
  • Hands-on experience in content management
  • Ability to deliver creative content (text, image, and video) on the fly
  • Excellent copywriting skills (strong writing, grammar, and language skills)
  • Analytical and multitasking skills
  • Experience as a team player and has the confidence to take the lead and guide other team members when necessary
  • Excellent communication skills
  • Knowledge of online marketing channels
  • Familiarity with web design
  • BS degree in Marketing or relevant field preferred

BENEFITS INCLUDE:
$10.00/week Medical Insurance
$1.00/week Dental Insurance
$1.00/week Vision Insurance
$1.00/week Life Insurance
$1.00/week Long-Term Disability
100% Match up to 4% on your 401k!
10 days of PTO, 7 Paid National Holidays 5 Company Closed Days all based on the calendar year
Please only apply if you know ALL music genres, ALL sports leagues, and ALL social media platforms. You must have managed a social media account with at least 100,000 followers.

Apply