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Social Listening Manager Jobs (NOW HIRING)

Mondo

Social Listening Analyst

Manhattan, NY · Remote

Social Listening Analyst Location-Type: Remote Start Date Is: ASAP Duration: 12 Month Contract ... Support social media managers with data storytelling, helping prioritize metrics and surface ...

Managed Staffing

Social Media Manager

Woonsocket, RI · On-site

$46 - $47/hr

Develop content and engagement strategies informed by social listening insights to improve brand sentiment and channel health. * Manage proactive community engagement across major social platforms.

Eversana

Social Media Manager

Chicago, IL · On-site

This person also conducts social listening and influencer research, and derives insights from the ... Manage workload across multiple projects for self and junior staff, taking the lead on complex ...

EVERSANA

Social Media Manager

Chicago, IL · On-site

This person also conducts social listening and influencer research, and derives insights from the ... Manage workload across multiple projects for self and junior staff, taking the lead on complex ...

EVERSANA INTOUCH

Social Media Manager

Chicago, IL

This person also conducts social listening and influencer research, and derives insights from the ... Manage workload across multiple projects for self and junior staff, taking the lead on complex ...

EVERSANA

Social Media Manager

Overland Park, KS · On-site

This person also conducts social listening and influencer research, and derives insights from the ... Manage workload across multiple projects for self and junior staff, taking the lead on complex ...

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How much do social listening manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for social listening manager in the United States is $77,966.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $88,000.00 per year, depending on experience, location, and employer.

What does a social listening manager do?

A Social Listening Manager is responsible for monitoring and analyzing online conversations, mentions, and trends about a brand, its competitors, and relevant topics across social media platforms. They use specialized tools to gather insights from social data, helping organizations understand public sentiment, identify opportunities, and manage potential crises. By interpreting this information, Social Listening Managers provide strategic recommendations to improve marketing, customer service, and brand reputation.

What are the key skills and qualifications needed to thrive as a social listening manager?

To thrive as a Social Listening Manager, you need expertise in social media analytics, data interpretation, and a strong understanding of digital marketing strategies, often supported by a degree in marketing, communications, or a related field. Familiarity with social listening tools like Brandwatch, Sprout Social, or Hootsuite, as well as analytics platforms, is typically required. Strong communication, critical thinking, and the ability to distill actionable insights from complex data are standout soft skills in this role. These skills are crucial to effectively monitor brand reputation, identify trends, and inform strategic business decisions in real time.

How does a social listening manager typically collaborate with marketing and customer service teams?

A Social Listening Manager works closely with marketing and customer service teams by analyzing online conversations and sharing key insights. They identify trends, brand sentiment, and emerging issues, which helps marketing tailor campaigns and messaging. Additionally, they alert customer service to potential crises or customer concerns in real time, enabling quick and effective responses. Regular collaboration meetings and shared reporting tools are common to ensure alignment and proactive action.

What is the difference between Social Listening Manager vs Social Media Analyst?

AspectSocial Listening ManagerSocial Media Analyst
Primary FocusMonitoring and analyzing online conversations and brand mentionsAnalyzing social media metrics and campaign performance
Skills & CertificationsSocial listening tools, data analysis, communication skillsSocial media platforms, analytics tools, reporting skills
Work EnvironmentMarketing teams, PR departments, digital agenciesMarketing teams, social media teams, digital marketing agencies

The Social Listening Manager primarily focuses on monitoring online conversations to gather insights about brands or topics, while the Social Media Analyst concentrates on analyzing social media data to evaluate campaign success. Both roles require familiarity with social media tools and data analysis, but their core responsibilities differ in scope and objectives.

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Social Listening Manager jobs near you
Infographic showing various Social Listening Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $77,966 per year, or $37.5 per hour.

Social Listening Analyst

Manhattan, NY • Remote

Mondo
See more jobs at Mondoexternal

Contractor

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

Job Title: Social Listening Analyst Location-Type: Remote Start Date Is: ASAP Duration: 12 Month Contract Compensation Range: 50-55$/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship. Job Description:

We're seeking a creative, self-motivated, and driven social analyst to support our social listening and analytics function. This role is within an agency end client.

The Global Social Media team oversees dozens of social accounts across the world on LinkedIn, Instagram, Facebook, X, and TikTok, including the main end client brand handles.

In this role, you'll analyze data to support our social media strategy and business decisions. You'll work with teams inside and outside of the end client to track and analyze social media trends, measure our performance, and identify ways to better connect with key audiences. Your work will help us understand who we're reaching, how we're performing across different platforms, and provide insights to improve our social media efforts and strengthen the end client's reputation.

We're looking for someone who is detail-oriented, analytical, and skilled at turning social media data into useful insights. You should be comfortable using tools like Excel, Tableau, Sprinklr, and Brandwatch to track performance, spot trends, and deliver recommendations. In addition to analyzing data, you'll support social listening efforts—monitoring conversations happening about the client and surfacing opportunities to engage. You should have a strong understanding of social media and be able to combine data with good judgment to inform content and channel strategies. Success in this role requires strong communication, project management, and collaboration skills.

Key job responsibilities

  • Maintain measurement and reporting consistency for social media performance across 30 social accounts in nine countries across North America, Europe, and APAC
  • Conduct research and analysis to answer key business questions related to audience, content, or channel performance, identifying the data required for each project and leveraging existing research from partner teams
  • Support social media managers with data storytelling, helping prioritize metrics and surface insights from performance data
  • Execute social listening efforts to monitor and analyze audience conversations and key communications topics, e.g., generative AI, sustainability
  • Collaborate with other analytics, reporting, and research teams to implement best practices, apply benchmarks, and develop insights
  • Coordinate with the team's data agency and liaise with the organization's in-house operations and technology function
  • Apply resourcefulness and creativity to overcome obstacles and identify solutions

Minimum qualifications

  • 5 years of professional non-internship marketing experience
  • Experience using data and metrics to drive improvements
  • Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
  • Experience supporting campaigns across a multitude of timezones and languages
  • Experience with social listening programs and software (e.g., Brandwatch)
  • Experience analyzing social trends and data and translating them into actionable insights
  • Experience working with agencies
  • Bachelor's degree in a related field

Preferred qualifications

  • Work experience with large cross-functional teams and agency partners