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IT Support/Network Systems Support

Akron, OH · On-site

SNOC Specialist/IT Support * Location: Akron, OH * Duration: 1 year Description: * Systems & Network Operations Center (SNOC) Specialist * This position works 12 hour shifts in order to provide 7 x ...

SAIC

Space Test Engineer

Grand Forks, ND · On-site

Primary responsibilities include: • Plan and execute testing, training, maintenance, operation of the BMC3 ground hardware and support NDSA operators at the SDA SNOC. • Support BMC3 Ecosystem ...

SAIC

Space Test Engineer

Grand Forks, ND · On-site

Primary responsibilities include: • Plan and execute testing, training, maintenance, operation of the BMC3 ground hardware and support NDSA operators at the SDA SNOC. • Support BMC3 Ecosystem ...

SAIC

Space Test Engineer

Grand Forks, ND

Plan and execute testing, training, maintenance, operation of the BMC3 ground hardware and support NDSA operators at the SDA SNOC. Support BMC3 Ecosystem DevSecOps CI/CD from the SDA SNOCs. Operate ...

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Snoc information

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$5

$32

$57

How much do snoc jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for snoc in the United States is $32.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $56.97 per hour, depending on experience, location, and employer.

What does a typical day look like for an SNOC Analyst and how do they collaborate with other teams?

A typical day for an SNOC Analyst involves proactive monitoring of network traffic, investigating security alerts, and responding to incidents as they arise. SNOC Analysts frequently coordinate with IT, risk management, and incident response teams to escalate and resolve complex security issues. Collaboration is key, as updates and findings are often communicated in meetings or through detailed reports. The role also includes conducting routine system checks, participating in threat assessments, and contributing to ongoing improvements in security protocols. This dynamic environment ensures that SNOC Analysts are integral to the overall security posture of the organization.

What is a Snoc job?

A SNOC (Security Network Operations Center) job involves monitoring and managing an organization's network security to detect and respond to threats in real-time. SNOC analysts use various security tools to analyze logs, identify vulnerabilities, and mitigate cyber risks. They ensure system uptime, investigate security incidents, and coordinate responses to cyber threats. This role often requires knowledge of cybersecurity frameworks, incident response, and network protocols.

What are the key skills and qualifications needed to thrive in the Snoc position, and why are they important?

To excel as an SNOC (Security Network Operations Center) Analyst, you need a solid understanding of network security, incident response, and system monitoring, generally supported by a degree in computer science or related certifications such as CompTIA Security+ or CISSP. Familiarity with security information and event management (SIEM) tools, intrusion detection systems (IDS), and ticketing platforms is commonly required. Strong analytical thinking, attention to detail, and effective communication skills allow you to quickly identify and report security incidents. These skills are critical to ensuring the organization's digital assets remain secure and responding promptly to emerging threats.

More about Snoc jobs
What are the most commonly searched types of Snoc jobs? The most popular types of Snoc jobs are:
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Snoc jobs near you
Infographic showing various Snoc job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $66,773 per year, or $32.1 per hour.
SNOC Operator II, Amazon Leo for Government

SNOC Operator II, Amazon Leo for Government

Amazon

Arlington, VA • On-site

Full-time

Posted 21 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,833 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon Leo for Government (ALG) is Amazon's initiative to deliver secure, reliable broadband connectivity to U.S. government users across the globe. Our Secure Network Operations Center (SNOC) is mission-critical to ensuring performance and availability across multiple classifications and government stakeholders.
We are seeking a proactive Tier II Support Engineer to lead and support our Tier 1 Support Technicians within the SNOC

This role is responsible for real-time operational oversight of customer interactions, ticket flow, and system monitoring. The Team Leader ensures Tier 1 technicians follow ALG playbooks, escalate appropriately, and provide the highest standard of customer service and technical triage.
As a frontline leader, you will coach technicians, own shift-level execution, manage incidents, and interface with Tier 2 engineering teams and government customer representatives. This position requires strong technical awareness, leadership maturity, and a commitment to operational excellence in a secure environment.
Key job responsibilities
Lead a team of Tier 1 Support Technicians on assigned shifts to ensure consistent, high-quality service delivery.
Oversee authentication, triage, and resolution workflows in accordance with ALG operational playbooks.
Monitor ServiceNow queues and broadband performance dashboards to manage workload and response times.
Serve as the first point of technical and procedural escalation for Tier 1 personnel.
Ensure timely and accurate communication with Tier 2, engineering, and mission stakeholders.
Audit tickets and communications for quality and completeness, providing real-time feedback to technicians.
Coordinate shift turnover briefings and ensure continuity of operations across multiple shifts.
Tailor and refine SNOC tooling (e.g., ServiceNow, Amazon Connect) to support mission-specific workflows.
Support and track incident resolution lifecycles, ensuring compliance with SLAs and incident reporting procedures.
Mentor and develop Tier 1 staff by identifying training gaps, recommending development paths, and enforcing performance standards.
Partner with SNOC leadership on process improvements, metrics reporting, and workforce planning.
Security Clearance: This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.
A day in the life
As a Tier II Support Engineer, you will lead by example during high-urgency situations and calm periods alike

You will begin each shift or on-call rotation by reviewing critical issues, current incidents, and technician assignments. Throughout your shift, you will monitor ticket flow, coach agents, and serve as the primary point of contact for Tier 2 or customer escalations. Your role will blend tactical oversight with real-time decision-making and coaching, driving forward ALG's commitment to secure, customer-focused satellite support.

What Amazon employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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