ZipRecruiter

Log In

1

Snap Customer Support Jobs (NOW HIRING)

Uasys

SNAP E&T Coordinator

North Little Rock, AR · On-site

The Coordinator will support all recruitment, retention and certificate completion activities of ... Ability to speak effectively before groups of customers or employees of organization. Mathematical ...

Snap-on

Customer Service Rep 1

Lincolnshire, IL · On-site

$20 - $25/hr

Overview Provide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written correspondence. This support includes, but is not limited to ...

next page

Showing results 1-20

People also search for

All JobsSnap Customer Support Jobs

Snap Customer Support information

See salary details

$14

$19

$28

How much do snap customer support jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for snap customer support in the United States is $19.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Snap Customer Support representative, and why are they important?

To thrive as a Snap Customer Support representative, you need strong problem-solving abilities, product knowledge of Snapchat, and typically a background in customer service or relevant training. Familiarity with CRM systems, helpdesk software, and digital communication tools is commonly required. Patience, active listening, and clear communication are essential soft skills for delivering effective support and building rapport with users. These skills enable representatives to efficiently resolve user issues, maintain high satisfaction, and uphold the platform's reputation.

What is the difference between Snap Customer Support vs Snap Technical Support?

AspectSnap Customer SupportSnap Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or IT knowledge often preferred
Work EnvironmentCustomer service centers, remote supportTechnical help desks, remote troubleshooting
Employer & Industry UsageCommon in tech and social media companies like Snap Inc.Found in tech companies providing technical assistance

Snap Customer Support focuses on assisting users with account, billing, and general inquiries, while Snap Technical Support handles technical issues, troubleshooting, and product-specific problems. Both roles require strong communication skills, but Technical Support often demands technical knowledge or certifications. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What are some common challenges faced by Snap Customer Support representatives, and how are they addressed?

Snap Customer Support representatives often encounter challenges such as handling high volumes of user inquiries, troubleshooting technical issues across multiple devices, and navigating sensitive topics related to privacy or security. To address these challenges, team members receive thorough training on Snap's products, tools, and communication best practices. Collaboration with technical and product teams is encouraged to resolve complex issues efficiently, and regular team meetings provide opportunities to share insights and solutions. This supportive environment helps representatives continuously improve their skills and deliver a positive user experience.

What does a Snap Customer Support representative do?

A Snap Customer Support representative assists users of Snapchat with issues related to their accounts, app functionality, privacy settings, and security concerns. They help resolve problems such as account recovery, reporting bugs, and answering general questions about the app's features. Their goal is to ensure that users have a positive experience and receive timely, helpful assistance when they encounter difficulties.
More about Snap Customer Support jobs
What job categories do people searching Snap Customer Support jobs look for? The top searched job categories for Snap Customer Support jobs are:
Snap Customer Support jobs near you
Infographic showing various Snap Customer Support job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,056 per year, or $19.3 per hour.
Outside Sales- Route Support Specialist

Outside Sales- Route Support Specialist

Snap-on Inc

Salt Lake City, UT • On-site

$40K - $55K/yr

Full-time

Retirement

Posted 7 days ago

Snap-on rating

7.3

Company rating: 7.3 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

250th of 418 rated machine equipment manufacturers

Job description

Overview
Precision. Performance. Pride. For more than 100 years, Snap-on Tools has made work easier for serious professionals performing critical tasks. We work hard together. We grow together. We are one Snap-on team.
We are currently seeking a Route Sales Support Specialist to join our regional sales team. Our field-based team members are rewarded with:
  • Unparalleled career advancement opportunities
  • Competitive pay, bonus opportunity, and benefits
  • Continuous coaching and development
  • Clear performance goals
  • Regular recognition for accomplishments
  • Tuition Assistance, Employee Stock Purchase Plan, and Retirement programs

What You Bring to the Team:
  • Minimum age 21 with valid driver's license
  • High school diploma or GED equivalent (bachelor's preferred)
  • Minimum 2-5 years' experience in direct sales
  • Previous experience in the automotive industry or hands-on vehicle repair is highly valued
  • Valid driver's license
  • D.O.T. physical and maintain a medical card, which will be paid for and scheduled by the company
  • Ability to frequently lift 50-100 pounds occasionally (below shoulder height)
  • Ability to learn and follow a process
  • Computer proficiency and the ability to operate apps and emails on cell phones

Key Tasks:
We set you up for success! After completing comprehensive training, Route Sales Support Specialists provide support to franchisees, company stores, and Franchise Performance Team operations.
Route Sales Support Specialists have the full support of the Snap-on management team, and are regularly reviewed for progression opportunities within the Franchise Performance Teams. With solid performance, they are typically progressed quickly through additional roles in the field sales organization. We value your education and experience, and consider candidates from diverse backgrounds. Their responsibilities include:
  • Conduct franchisee inventories and advise demonstrate and coach best inventory management practices
  • Conduct route surveys properly and in accordance with qualitative and quantitative criteria as set forth in the survey guidelines as established by Snap-on
  • Service open routes including but not limited to selling, collecting receivables and servicing customers in those open routes
  • Assist with priority service issues such as, but not limited to:
    • New franchisee tool-ups
    • Sales meeting set-up or preparation of materials
    • Conduct assigned segments of meetings or training
    • Tool and equipment show assistance
    • Broken tool replacements
    • Check-in of terminated franchisees
    • Tool returns

Individual Characteristics and Competencies:
  • Interest in developing and fostering ongoing relationships
  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Interest in sales
  • Interest in tools

Salary Range: $40,000-55,000. Actual compensation may vary based on experience, location, and other factors.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran and continually strives to be an employer of choice and offers a Great Place to Work.
#IND-SOT

What Snap-on employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply