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Snap Customer Support Jobs (NOW HIRING)

Snap-on Inc

Customer Care Representative

Crystal Lake, IL · On-site

$20.50/hr

Snap-on's Customer Care Center is currently hiring in-office CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World ...

Snap-on Inc

Customer Care Representative

Crystal Lake, IL · On-site

$20.50/hr

Snap-on's Customer Care Center is currently hiring in-office CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World ...

Snap

Lead, Strategy & Operations

Los Angeles, CA · On-site

$142 - $214/hr

We're looking for a Lead, Support Content Program to join Snap! As a member of the Platform ... Experience owning support or help content, customer support operations, or programs that serve ...

Snap Fitness

Member Engagement Representative

Rosharon, TX · On-site

$13 - $16/hr

Support setup, and customer engagement at local and Snap Fitness sponsored events. Schedule & Club Details * This is a 24/7 club. Shifts may include early mornings, evenings, and/or weekends. * Our ...

Snap Fitness

Member Engagement Representative

Rosharon, TX · On-site

$13 - $16/hr

Support setup, and customer engagement at local and Snap Fitness sponsored events. Schedule & Club Details * This is a 24/7 club. Shifts may include early mornings, evenings, and/or weekends. * Our ...

Snap-on

Customer Service Rep II

San Jose, CA

$20 - $25/hr

Overview Provide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written correspondence. This support includes, but is not limited to ...

Snap-on

Customer Service Rep II

San Jose, CA · On-site

$20 - $25/hr

Overview Provide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written correspondence. This support includes, but is not limited to ...

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Snap Customer Support information

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How much do snap customer support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for snap customer support in the United States is $19.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $19.95 per hour, depending on experience, location, and employer.

What does a Snap Customer Support representative do?

A Snap Customer Support representative assists users of Snapchat with issues related to their accounts, app functionality, privacy settings, and security concerns. They help resolve problems such as account recovery, reporting bugs, and answering general questions about the app's features. Their goal is to ensure that users have a positive experience and receive timely, helpful assistance when they encounter difficulties.

What are the key skills and qualifications needed to thrive as a Snap Customer Support representative?

To thrive as a Snap Customer Support representative, you need strong problem-solving abilities, product knowledge of Snapchat, and typically a background in customer service or relevant training. Familiarity with CRM systems, helpdesk software, and digital communication tools is commonly required. Patience, active listening, and clear communication are essential soft skills for delivering effective support and building rapport with users. These skills enable representatives to efficiently resolve user issues, maintain high satisfaction, and uphold the platform's reputation.

What are some common challenges faced by Snap Customer Support representatives, and how are they addressed?

Snap Customer Support representatives often encounter challenges such as handling high volumes of user inquiries, troubleshooting technical issues across multiple devices, and navigating sensitive topics related to privacy or security. To address these challenges, team members receive thorough training on Snap's products, tools, and communication best practices. Collaboration with technical and product teams is encouraged to resolve complex issues efficiently, and regular team meetings provide opportunities to share insights and solutions. This supportive environment helps representatives continuously improve their skills and deliver a positive user experience.

What is the difference between Snap Customer Support vs Snap Technical Support?

AspectSnap Customer SupportSnap Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or IT knowledge often preferred
Work EnvironmentCustomer service centers, remote supportTechnical help desks, remote troubleshooting
Employer & Industry UsageCommon in tech and social media companies like Snap Inc.Found in tech companies providing technical assistance

Snap Customer Support focuses on assisting users with account, billing, and general inquiries, while Snap Technical Support handles technical issues, troubleshooting, and product-specific problems. Both roles require strong communication skills, but Technical Support often demands technical knowledge or certifications. Understanding these differences helps job seekers identify the right role based on their skills and interests.

Does Snap Customer Support offer remote work options?

Snap Customer Support roles often offer remote work options, allowing employees to perform their duties from home. These positions typically require strong communication skills and familiarity with support tools, and remote work availability can vary by location and team needs.
More about Snap Customer Support jobs

What job categories do people searching Snap Customer Support jobs look for?

The top searched job categories for Snap Customer Support jobs are:

Snap Customer Support jobs near you
Infographic showing various Snap Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,056 per year, or $19.3 per hour.

Customer Care Representative

Snap-on Inc

Crystal Lake, IL • On-site

$20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Snap-on rating

7.5

Company rating: 7.5 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

272nd of 494 rated machine equipment manufacturers

Job description

Overview

Are you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Customer Service Role at Snap-on could be for you! Snap-on's Customer Care Center is currently hiring in-office CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. We are currently looking to fill positions in our Crystal Lake Contact Center (this is not a fully remote role; you must be local). Shift time will be 11:00 am to 7:30 pm Monday through Friday.

Benefits and Perks

  • $20.50/hour
  • Opportunity to earn Sales Bonus ($200-$750) each month
  • Hybrid Work From Home program (up to 10 days each month based on metric performance)
  • Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
  • Employee Assistance Program
  • Full medical with options for Dental and Vision
  • 401k with company match
  • Employee Stock Purchase Program
  • Employee Purchase Program
  • Pension
  • Ability to bid on other shifts based on job performance
  • Annual raises and bonuses (dependent on profitability of the business)
Responsibilities
  • Receive and resolve customer interactions.
  • Expedite orders through production plants, vendors and distribution centers.
  • Provide technical product, statement and order management support.
  • Add value by offering promotional products on every call.
  • Provide Sales Support to customers.
  • Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
  • Respond to customer requests for quotes and product information.
  • Work to resolve customer service issues.
  • Process customer orders into ERP system.
  • Generate, update and close customer notes in CRM database.
Qualifications
  • High school diploma or equivalent. 
  • Multi-task with accuracy and promptness in a busy call center environment.
  • Ability to consistently maintain a professional and positive attitude when dealing with customers and franchisees.
  • Proficient data entry skills.
  • Computer skills: basic knowledge of Microsoft Office.
  • Ability to interface cooperatively with the customer service team and all related departments.
  • Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.

Snap-on is a government contractor covered by the Federal Drug-Free Workplace Act. As such, all applicants who receive an offer of employment will be required to pass a drug screen and background check post offer.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

#IND-CCC

Employment Type: FULL_TIME

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