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Snap Customer Support Jobs (NOW HIRING)

Snap-on Inc

Customer Service Rep I

Crystal Lake, IL · On-site

$20 - $21/hr

Snap-on Industrial is seeking a great candidate to join our team. This position performs a variety of customer service related tasks to support the Industrial sales field and customer base. These ...

Snap-on Inc

Customer Service Rep I

Crystal Lake, IL · On-site

$20 - $21/hr

Snap-on Industrial is seeking a great candidate to join our team. This position performs a variety of customer service related tasks to support the Industrial sales field and customer base. These ...

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How much do snap customer support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for snap customer support in the United States is $19.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $19.95 per hour, depending on experience, location, and employer.

What does a Snap Customer Support representative do?

A Snap Customer Support representative assists users of Snapchat with issues related to their accounts, app functionality, privacy settings, and security concerns. They help resolve problems such as account recovery, reporting bugs, and answering general questions about the app's features. Their goal is to ensure that users have a positive experience and receive timely, helpful assistance when they encounter difficulties.

What are the key skills and qualifications needed to thrive as a Snap Customer Support representative?

To thrive as a Snap Customer Support representative, you need strong problem-solving abilities, product knowledge of Snapchat, and typically a background in customer service or relevant training. Familiarity with CRM systems, helpdesk software, and digital communication tools is commonly required. Patience, active listening, and clear communication are essential soft skills for delivering effective support and building rapport with users. These skills enable representatives to efficiently resolve user issues, maintain high satisfaction, and uphold the platform's reputation.

What are some common challenges faced by Snap Customer Support representatives, and how are they addressed?

Snap Customer Support representatives often encounter challenges such as handling high volumes of user inquiries, troubleshooting technical issues across multiple devices, and navigating sensitive topics related to privacy or security. To address these challenges, team members receive thorough training on Snap's products, tools, and communication best practices. Collaboration with technical and product teams is encouraged to resolve complex issues efficiently, and regular team meetings provide opportunities to share insights and solutions. This supportive environment helps representatives continuously improve their skills and deliver a positive user experience.

What is the difference between Snap Customer Support vs Snap Technical Support?

AspectSnap Customer SupportSnap Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or IT knowledge often preferred
Work EnvironmentCustomer service centers, remote supportTechnical help desks, remote troubleshooting
Employer & Industry UsageCommon in tech and social media companies like Snap Inc.Found in tech companies providing technical assistance

Snap Customer Support focuses on assisting users with account, billing, and general inquiries, while Snap Technical Support handles technical issues, troubleshooting, and product-specific problems. Both roles require strong communication skills, but Technical Support often demands technical knowledge or certifications. Understanding these differences helps job seekers identify the right role based on their skills and interests.

Does Snap Customer Support offer remote work options?

Snap Customer Support roles often offer remote work options, allowing employees to perform their duties from home. These positions typically require strong communication skills and familiarity with support tools, and remote work availability can vary by location and team needs.
More about Snap Customer Support jobs

What job categories do people searching Snap Customer Support jobs look for?

The top searched job categories for Snap Customer Support jobs are:

Snap Customer Support jobs near you
Infographic showing various Snap Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,056 per year, or $19.3 per hour.

Customer Service Rep I

Snap-on Inc

Crystal Lake, IL • On-site

$20 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

Snap-on rating

7.5

Company rating: 7.5 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

272nd of 494 rated machine equipment manufacturers

Job description

Overview

This position is onsite at our Crystal Lake, IL location.

Who we are:

People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value.  We work hard together. We grow together. We are one Snap-on team. 

Snap-on Industrial is seeking a great candidate to join our team. This position performs a variety of customer service related tasks to support the Industrial sales field and customer base. These requests may be received via phone or email; in addition, customer service maintains a variety of functions to ensure quality and exceptional service. CSR I may have primary responsibility for one or more of these functions and be asked to perform other secondary functions as necessary to meet business needs.  The hours for this position, once training has been completed, will be 9:30a-6pm and the pay rate range is $20-$21/hour based on experience

Responsibilities
  • Customer Service functions may include requests for pricing and availability, product information, order entry, contract review, expediting product, status and tracking, and shipping issues
  • Receive and resolve customer/sales field requests via phone and email
  • Run and work a variety of reports related to open orders in an effort to fulfill those orders in a timely fashion
  • Maintain professionalism while communicating and escalating open issues in a timely fashion, keeping all parties informed as necessary on developments
  • Follow all established processes consistently in order to maintain high quality standards of service
  • Review work instructions and work with team leadership to implement necessary updates/changes
  • Maintain clear, concise documentation of all steps taken in multiple systems, ensuring accuracy of data
  • Digitally file all backup in paperless filing system for audit purposes
  • Attend and actively participate in team meetings
  • Perform any other duties as assigned by management
Qualifications
  • High School Diploma or GED
  • Minimum 1 year previous customer service experience
  • Strong ability to learn and adapt to new computer-based systems (i.e. database management and workflow systems, among others)
  • Exceptional listening skills
  • Excellent interpersonal analytical and oral/written communication skills
  • Strong understanding of and willingness to collaborate in a team environment
  • Strong attention to detail and ability to accurately perform a wide range of procedures
  • Creative and able to be flexible in daily activities, change priorities and coordinate multiple tasks in order to meet changing business needs
  • Must be dependable; willing to work overtime and to adjust schedule in order to meet business demands
  • Ability to remain calm under pressure and work in stressful situations in order to promote positive customer relations with both internal and external customers
  • Excellent PC skills, knowledge of Microsoft Office

Snap-on offers a competitive compensation package and a complete benefits package which includes which includes medical, dental, vision, life insurance, an employee assistance program (EAP), a 401k Savings plan, a pension plan, a legal services plan, an employee stock purchase plan, a discount on Snap-on products and more.

Snap-on offers a drug free work environment and welcomes all qualified candidates to apply.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

Employment Type: FULL_TIME

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