ZipRecruiter

Log In

1

Snap Customer Support Jobs (NOW HIRING)

Snap-on Inc

Bandsaw Specialist

Chicago, IL · On-site

$55K/yr

Snap-on Incorporated is a leading global developer, manufacturer and marketer of tool and equipment ... Provide customer support by following up on orders, delivery dates, warranty claims, and other ...

Snap-on Inc

Bandsaw Specialist

Chicago, IL

$55K/yr

Provide customer support by following up on orders, delivery dates, warranty claims, and other ... Snap-on Inc; 2801 80th Street; Kenosha, WI 53143; USA Employment Type: FULL_TIME

Snap-on Inc

Customer Care Representative

Crystal Lake, IL · Hybrid

$20.50/hr

Snap-on's Customer Care Center is currently hiring CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class ...

next page

Showing results 1-20

All JobsSnap Customer Support Jobs

Snap Customer Support information

See salary details

$14

$19

$28

How much do snap customer support jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for snap customer support in the United States is $19.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Snap Customer Support representative, and why are they important?

To thrive as a Snap Customer Support representative, you need strong problem-solving abilities, product knowledge of Snapchat, and typically a background in customer service or relevant training. Familiarity with CRM systems, helpdesk software, and digital communication tools is commonly required. Patience, active listening, and clear communication are essential soft skills for delivering effective support and building rapport with users. These skills enable representatives to efficiently resolve user issues, maintain high satisfaction, and uphold the platform's reputation.

What is the difference between Snap Customer Support vs Snap Technical Support?

AspectSnap Customer SupportSnap Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or IT knowledge often preferred
Work EnvironmentCustomer service centers, remote supportTechnical help desks, remote troubleshooting
Employer & Industry UsageCommon in tech and social media companies like Snap Inc.Found in tech companies providing technical assistance

Snap Customer Support focuses on assisting users with account, billing, and general inquiries, while Snap Technical Support handles technical issues, troubleshooting, and product-specific problems. Both roles require strong communication skills, but Technical Support often demands technical knowledge or certifications. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What are some common challenges faced by Snap Customer Support representatives, and how are they addressed?

Snap Customer Support representatives often encounter challenges such as handling high volumes of user inquiries, troubleshooting technical issues across multiple devices, and navigating sensitive topics related to privacy or security. To address these challenges, team members receive thorough training on Snap's products, tools, and communication best practices. Collaboration with technical and product teams is encouraged to resolve complex issues efficiently, and regular team meetings provide opportunities to share insights and solutions. This supportive environment helps representatives continuously improve their skills and deliver a positive user experience.

What does a Snap Customer Support representative do?

A Snap Customer Support representative assists users of Snapchat with issues related to their accounts, app functionality, privacy settings, and security concerns. They help resolve problems such as account recovery, reporting bugs, and answering general questions about the app's features. Their goal is to ensure that users have a positive experience and receive timely, helpful assistance when they encounter difficulties.
More about Snap Customer Support jobs
What job categories do people searching Snap Customer Support jobs look for? The top searched job categories for Snap Customer Support jobs are:
Snap Customer Support jobs near you
Infographic showing various Snap Customer Support job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,056 per year, or $19.3 per hour.
Bilingual Customer Support Associate

Bilingual Customer Support Associate

SNAP Diagnostics

Anderson, SC

$14.25 - $17.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Job Description:

Techtronic Industries Co. Ltd. is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor power equipment and floor care for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drive our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and b growth. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening in its Anderson, SC office for a Bilingual Customer Service Representative. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.

REQUIREMENTS:

  • Must be Bilingual in English & Spanish
  • High School Education or equivalent.
  • Onsite Position
  • Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
  • Both written and verbal skills.
  • Ability to communicate well with callers using a clear understanding voice.
  • Ability to professionally handle irate callers and high stress situations.
  • Excellent phone skills.
  • Ability to satisfy consumers and end users with minimal request for management intervention.
  • Proficient with Microsoft Word and Excel, Access would be a plus.

RESPONSIBILITIES:

  • Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
  • Verify and authorize warranty coverage for all callers.
  • Provide helpful direction to callers dealing with warranty & non-warranty service.
  • Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
  • Provide callers with location to purchase parts & receive repair service.
  • Work with internal customer on warranty claims, stock issues, lost or damaged freight.
  • Enter orders, provide pricing and stock availability and status of order to all customers.
  • Other duties as assigned.

Apply