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Smith Optics Jobs (NOW HIRING)

Smith Optics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

As a Customer Service Representative (CSR) at Smith Optics, you'll be the vital link connecting our brand with our valued customers. Your mission? Delivering prompt and precise responses to customer ...

Smith & Nephew

Machinist (3rd Shift)

Memphis, TN · On-site

$19.50 - $25.75/hr

At Smith+Nephew we design and manufacture technology that takes the limits off living. Join us in ... Carrying out in process and final inspections using micrometers, optical comparators, vision ...

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Smith Optics information

What is Smith Optics?

Smith Optics is a renowned brand specializing in the design and manufacture of high-quality eyewear, helmets, and goggles for outdoor enthusiasts and athletes. Founded in 1965, Smith Optics is well known for its innovative lens technologies, stylish designs, and durable products used in activities such as skiing, snowboarding, cycling, and fishing. The company offers a wide range of products including sunglasses, prescription glasses, and protective gear, all engineered to provide optimal vision, comfort, and safety in various environments.

What does a typical day look like for a product designer at Smith Optics?

A typical day for a product designer at Smith Optics involves collaborating closely with engineers, marketing teams, and product managers to create innovative eyewear and protective gear. Tasks include sketching new concepts, developing prototypes, and conducting user testing to ensure products meet high standards for performance and style. Designers also review customer feedback and market trends to help guide design decisions. The environment is highly collaborative, encouraging creative problem-solving and continuous learning.

What are the key skills and qualifications needed to thrive as a Smith Optics sales representative, and why are they important?

To thrive as a Smith Optics Sales Representative, you need a strong understanding of eyewear products, sales principles, and relevant experience or education in retail or sporting goods. Familiarity with point-of-sale (POS) systems, inventory management software, and customer relationship management (CRM) tools is typically required. Excellent communication, customer service, and persuasive skills help build relationships and exceed sales targets. These competencies ensure effective promotion of Smith Optics' products and outstanding customer experiences, leading to business growth.

What is the difference between Smith Optics vs Smith Eyewear?

AspectSmith OpticsSmith Eyewear
Product FocusSports and outdoor eyewear, goggles, helmetsCasual and fashion eyewear, sunglasses, optical frames
Work EnvironmentOutdoor sports, manufacturing, designRetail stores, fashion boutiques, online sales
CertificationsSafety standards for sports gear, UV protectionOptical certifications, UV protection

Smith Optics specializes in sports and outdoor eyewear designed for active lifestyles, while Smith Eyewear focuses on casual and fashion eyewear. Both brands share a commitment to UV protection and quality but serve different customer needs and environments.

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Infographic showing various Smith Optics job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative

Smith Optics

Portland, OR • On-site

$17 - $23/hr

Other

Posted 29 days ago

Job description

Title: Customer Service Representative (CSR)
Location: Portland, OR (onsite role)
General Summary: As a Customer Service Representative (CSR) at Smith Optics, you'll be the vital link connecting our brand with our valued customers. Your mission? Delivering prompt and precise responses to customer inquiries via email and chat. You'll be the champion of the exceptional Smith Optics experience, ensuring every interaction reflects the quality and care our customers deserve.
Essential Job Functions:
  • Engage swiftly and courteously: Address customer inquiries through chats and emails with professionalism and warmth.
  • Resolve with excellence: Investigate and resolve customer questions efficiently, always maintaining our high standard of care.
  • Problem-solve with finesse: Utilize effective problem-solving skills to deliver the right solutions while ensuring a positive customer experience.
  • Master our products: Become a SMITH Optics product expert, deeply understanding the performance and technical features of SMITH Optics product lines. Learn and strive to gain new knowledge about our products & industry.
  • Decide and guide: Make informed decisions and confidently walk customers through solutions, fostering positive and lasting relationships. Be an active listener who can show empathy and patience in a non-scripted environment.
  • Achieve excellence: Meet department goals and KPIs related to customer service, continually striving for improvement.
  • Collaborate and prioritize: Be a team player, assisting fellow Customer Service Representatives as needed, always putting the customer's needs first.
  • Adapt and assist: Take on additional duties as required, showcasing flexibility and commitment to our mission.
Knowledge, Skills & Abilities:
  • Your knack for clear communication, organization, and efficient time management is vital.
  • You effortlessly build rapport with customers and colleagues alike.
  • Ability to handle multiple tasks simultaneously and prioritize them effectively.
  • You're self-motivated, reliable, and thrive in an independent work environment.
  • Experience with Microsoft Suite is essential.
  • Familiarity with and customer experience ticketing solutions & live chat platforms is highly recommended.
Education & Experience:
  • 1-2 years Customer service experience required.
  • Call center experience required (chat and email)
  • English speaking, writing, reading required
  • Multilingual desired but not required (French, Spanish)

Location: Portland, OR (onsite)

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