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Sla Manager Jobs in Renton, WA (NOW HIRING)

ATOMS Careers page

Product Manager - Orders

Seattle, WA · On-site

$176K - $242K/yr

... and SLA and changes them unilaterally * Drive POS integration quality: Own the requirements for ... Proven ability to manage a wide, demanding stakeholder surface where in you can manage delivery ...

Otter

Product Manager - Orders

Seattle, WA · On-site

$176K - $242K/yr

... and SLA and changes them unilaterally * Drive POS integration quality: Own the requirements for ... Proven ability to manage a wide, demanding stakeholder surface where in you can manage delivery ...

ATOMS Careers page

Product Manager - Orders

Seattle, WA · On-site

$176K - $242K/yr

... and SLA and changes them unilaterally * Drive POS integration quality: Own the requirements for ... Proven ability to manage a wide, demanding stakeholder surface where in you can manage delivery ...

Otter

Product Manager - Orders

Seattle, WA · On-site

$176K - $242K/yr

... and SLA and changes them unilaterally * Drive POS integration quality: Own the requirements for ... Proven ability to manage a wide, demanding stakeholder surface where in you can manage delivery ...

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Sla Manager information

See Renton, WA salary details

$23.3K

$67K

$151.5K

How much do sla manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for sla manager in Renton, WA is $66,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,679.00 and $82,657.00 per year, depending on experience, location, and employer.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.
What are popular job titles related to Sla Manager jobs in Renton, WA? For Sla Manager jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Sla Manager jobs in Renton, WA look for? The top searched job categories for Sla Manager jobs in Renton, WA are:
Sla Manager jobs near you
Infographic showing various Sla Manager job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $66,987 per year, or $32.2 per hour.

SAP Data Quality Analyst

Tata Consultancy Service Limited

Seattle, WA • On-site

$140K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Roles & Responsibilities
We are looking for a motivated SAP S/4 HANA Data Quality Analyst with a passion for Data governance Processes in S4 HANA. As a consultant, you will be responsible for assisting in various projects related to Workshop, Configuration, Requirement Gathering, Implementation, Support etc. You will work closely with a team of experienced professionals to work with customers in implementing propose Data governance processes.
Requirements:
• Ability to review data profiling results and define data quality metrics with business
• Understanding of master data and SAP data structures
• Experience facilitating business discussions to define data quality rules (e.g., for customer, material, supplier, assets, equipment)
• Responsible for reviewing profiling results with business and IT, identifying data quality business rules to be developed in Information Steward
• Functional knowledge of SAP S4 and understanding of S4 data model for master data
• Experience designing data quality rules preferred
• Ability to work independently on Project and Lead project technically
• Ability to draw & implement Enterprise level architecture
• Assist in day-to-day operations of customer discussion w.r.t design and development.
• Recommend best practice solutions, based on research of emerging products, services, protocols and standards.
• Works extensively with customers along with appropriate internal and external resources on the strategy/deployment/optimization of Product services and solutions
• Takes lead role in execution of projects
• Analyzing Technical requirements and environments
• Familiarity with adherence to standard change management procedures when introducing technical changes to production environments.
• Support activities needed to implement and maintain security policy & regulator guidelines
• Analyzing and documenting technical requirements
• Well verse with incident, problem, Change, SLA management
• Works collaboratively between Application Owner, other Enterprise Architect group and Technical Architects to define and describe solutions.
• Strong ability and desire to learn new technologies and capability to drive innovation are absolute must
• Direct engagement with customers to provide support and understand customer needs
• Assist in responses to internal and external compliance audits, penetration tests and vulnerability assessments.
• Knowledge of master data and SAP data structures
• Experience leading busi ness discussions to specify data quality rules (such as for customer, material, supplier, assets, equipment)
• U.S. citizenship or green card required
Generic Managerial Skills, If any
• Excellent communication, presentation, and stakeholder management skills.
• Leadership experience with onsite/offshore teams.
• Strong problem-solving, analytical, and decision-making abilities.
Base Salary Range : $140,000 to $160,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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