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Ski Resort Operations Manager Jobs in Vermont (NOW HIRING)

The Hermitage Club

Ski Patroller

Wilmington, VT · On-site

$20 - $30/hr

... ski resort dedicated to offering safe, top-tier alpine experiences. The Ski Patrol team plays a ... Coordinate with Lift Operations, Snowmaking, and Grooming to support safe terrain management.

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Ski Resort Operations Manager information

What does a ski resort operations manager do?

A Ski Resort Operations Manager oversees the daily operations of a ski resort, ensuring all departments run smoothly and safely. Their responsibilities typically include managing staff, coordinating ski lift operations, maintaining equipment, ensuring guest safety, and delivering excellent customer service. They also collaborate with other managers to optimize resort services and handle emergency situations as needed. This role is essential for providing guests with a safe and enjoyable experience during the ski season.

What are the key skills and qualifications needed to thrive as a ski resort operations manager?

To thrive as a Ski Resort Operations Manager, you need expertise in resort management, knowledge of ski area safety protocols, and experience in hospitality, often supported by a degree in hospitality or business management. Familiarity with resort management software, scheduling systems, and safety certification such as PSIA/AASI or avalanche training is typically required. Strong leadership, problem-solving, and effective communication skills help you manage diverse teams and provide excellent guest experiences. These skills ensure smooth resort operations, guest safety, and high-quality service in a dynamic and seasonal environment.

What are some common challenges faced by ski resort operations managers during peak season, and how can they effectively address them?

During peak season, Ski Resort Operations Managers often face challenges such as managing high guest volumes, coordinating multiple departments (like lift operations, maintenance, and guest services), and ensuring safety on the slopes. Effective communication, proactive scheduling, and real-time problem-solving are crucial to maintaining smooth operations. Managers typically rely on strong leadership and adaptability to handle weather-related disruptions and guest concerns, while also motivating staff to deliver excellent service during busy periods.

What is the difference between Ski Resort Operations Manager vs Ski Resort Supervisor?

AspectSki Resort Operations ManagerSki Resort Supervisor
ResponsibilitiesOversees entire resort operations, including guest services, safety, and staff managementManages daily activities of specific departments, such as lift operations or guest services
CredentialsExperience in resort management, certifications in safety and hospitalityRelevant experience in specific resort departments, safety certifications often required
Work EnvironmentOffice-based with on-site visits, overseeing multiple departmentsPrimarily on-site, supervising staff and operations directly
Industry UsageCommonly used in larger resorts with multiple departmentsUsed in resorts of all sizes, focusing on specific operational areas

The Ski Resort Operations Manager has a broader scope, overseeing overall resort functions, while the Ski Resort Supervisor focuses on managing specific departments or areas. Both roles require safety certifications and industry experience, but the manager's role is more strategic and comprehensive.

What are popular job titles related to Ski Resort Operations Manager jobs in Vermont?

For Ski Resort Operations Manager jobs in Vermont, the most frequently searched job titles are:

What job categories do people searching Ski Resort Operations Manager jobs in Vermont look for?

The top searched job categories for Ski Resort Operations Manager jobs in Vermont are:

Ski Resort Operations Manager jobs near you
Infographic showing various Ski Resort Operations Manager job openings in Vermont as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Winter 26/27: Dispatcher

KILLINGTON PICO SKI RESORT

Killington, VT

$19 - $19.95/hr

Part-time

Posted 2 days ago

New

Job description

Compensation and Benefits:

  • Compensation: Hourly wage, adjusted based on experience.
  • Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e., food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

The Mountain Operations Dispatcher is an integral part of our operations team, responsible for coordinating various activities to ensure a seamless and safe experience for our guests. The role involves managing communications and responding to emergencies and guest requests. The ideal candidate will be a proactive, organized, and customer-focused individual who thrives in a fast-paced, dynamic environment.

Summary of Key Responsibilities:  Responsibilities and essential job functions include but are not limited to the following: 

Communication Coordination:

Monitor and facilitate two-way radio communications between Ski Patrol, Lift Operations, Lift Maintenance, and other resort staff.

  • Relay important information, updates, and emergency announcements to the relevant departments and guests.
  • Maintain clear and professional communication with resort employees to ensure smooth operations.

Emergency Response:

  • Act as a point of contact for emergency situations and coordinate the response of Ski Patrol, Lift Maintenance, and other relevant teams.
  • Dispatch Ski Patrol to accidents, injuries, and other incidents at the resort.
  • Dispatch Lift Maintenance to mechanical and electrical problems with lifts.

Guest Assistance:

  • Assist guests in need by coordinating services such as transportation and medical attention.
  • Field guest inquiries and provide information about resort services, events, etc.

Record-Keeping:

  • Maintain accurate logs and records of communications, incidents, and responses.
  • Assist in compiling incident reports.

Team Collaboration:

  • Collaborate closely with ski patrol, guest services, maintenance, and other resort departments to ensure a cohesive operation.

Basic Qualifications:

  • High school diploma or equivalent; some college coursework or relevant certifications preferred.
  • Previous dispatch, emergency response, or customer service experience is a plus.

Required Knowledge, Skills and Abilities:

  • Strong communication and interpersonal skills.
  • Knowledge of skiing and snowboarding terminology and resort operations is advantageous.
  • Proficiency in using two-way radios and communication systems.
  • Ability to work in high-stress situations and make quick decisions.
  • Ability to sit for extended periods and use communication equipment.

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants.  No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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