Single Face Operator Jobs (NOW HIRING)

Company:
INEOS Oxide
Interested in joining a winning team? A team whose employees share in the ownership of the business and are empowered to make a difference?
Sales Region: West Coast & Canada
Work Location: Remote work (home-based), however, incumbent will preferably reside on or near the West Coast and in reasonable reach of an international airport.
Business Context
INEOS is a global manufacturer of petrochemicals and specialty chemicals, producing the raw materials that are essential in the manufacturing of a wide range of goods. The chemicals manufactured by INEOS enhance almost every aspect of modern life. INEOS is the 3rd largest petrochemical company in the world with 194 manufacturing sites across 29 countries and employing more than 26,000 people globally.
INEOS Oxide is one of the most diverse, dynamic and successful businesses within INEOS, operating 4 manufacturing sites in Europe and North America. These are located at Antwerp, Belgium; Koln, Germany; Lavera, France; Plaquemine, US. INEOS Oxide is one of the world's leading producers of Ethylene Oxide (EO) and Ethylene Oxide Derivatives (EODs), producing a broad range of 200+ products spread across 4 key value chains - Ethylene Oxide;; Oxo-alcohols & Esters; ENB. The total EO production capacity is currently > 1 million mt and the total production capacity for the overall business is ~ 3.4 million mt.
Ethylene oxide (EO) is an important building block for the preparation of a wide variety of EO derivatives (EODs), including various surfactants, as well as many other chemical intermediates including Ethylene Glycols, Glycol Ethers, Polyethylene Glycols and Ethanolamines.
INEOS Oxide has in 2024 acquired a new site in Bayport (TX), US which increased the total production capacity of the business to ~ 4.4 million mt. This acquisition will has given the INEOS Oxide business a true global footprint, in particular for the Ethylene Oxide value chain with sites in Europe (3) and the U.S. (1) and the respective derivatives on both continents.
Role Description
The Regional Sales Managers are a key member of the INEOS Oxide US Business Team. For the defined geographical and/or application area, the post holder is responsible for delivering the budgeted sales volumes of EO, Ethanolamines, Ethylene Glycols and Glycol Ethers, based on the Business Managers guidance and overall strategy. The post holder must also develop account plans and implement the defined action plans to deliver the business strategies. In addition to US produced volumes, the US sales team will be responsible for marketing of INEOS Oxide products from the European asset base.
The Regional Sales Managers will represent customers within the region, including distributors and direct accounts in that region. Support to/from colleagues as appropriate for national and international accounts.
As single face to the customer, the Regional Sales Manager represents all internal functions to the customer, solving internal issues to ensure a perfect and smooth operation to the external world. As the main face to the markets, Regional Sales Managers are also the key source of market information to the wider INEOS Oxide business.
INEOS Oxide - Internal Interfaces & Factors

• Development of regional sales strategy by product - volumes and contract strategy. Aligned with Business Managers.
• Forward demand planning; monthly and annual forecasting.
• Coordination of supply chain activities.
• Leading the set up for annual Petrochemical conferences.

The key internal interfaces are:

• Board - reporting performance and market information.
• Business Managers - alignment on sales strategy, contract strategy, pricing & volume targets.
• Product Managers - ensuring product availability and supporting understanding of margins.
• Supply Chain - volume and location forecasts; any customer special requirements to ensure on-time delivery to customer base.
• Customer Service Team - to ensure aligned communications to customer base.
• Finance Team - customer credit checks; payment performance.

External Interfaces & Factors
The key external factors and external interfaces:

• Changing market environments for the products; supply and demand driven.
• Volatile feedstocks pricing and changing macroeconomic environment.
• Customer relationships are critical to the success in the role.
• Understanding the competitive landscape; gaining strong market connections to understand market changes.
• Logistics scheduling / disruptions.
• Consultants/Market information - to monitor market trends, prices and dynamics.
• Other INEOS businesses & sales teams - to network and share industry knowledge.

Accountabilities
Primary measures for a Regional Sales Manager include customer profitability, customer relationship and retention, market development, volume, pricing, debtor performance, forecasting, prospecting for new customers and applications.
Propose and implement account strategies to create and deliver the budget and establish the proper customer value for the company. This includes existing customers as well as active exploration of new customers for our current or future product portfolio.
Responsible for all aspects of the customers including:

• Establishing monthly and annual volume forecasts.
• Negotiation of contracts and price within business manager guidelines.
• Maintain price list up to date for Customer Service order processing.
• Evaluate the service to customers to ensure customer satisfaction.
• Lead the customer complaint resolution process, ensuring customer complaints are closed appropriately in a timely fashion.
• Work with credit team, customer rebates/accruals and monthly sales forecasts in order to minimize bad debts, ensure on time payments and correct product availability.
• Reduce demurrage and unnecessary logistics expense and charge out to customers as appropriate.
• Compile customer visit reports, record actions and events and make recommendations to keep the organization informed of progress and requirements.
• Compile and maintain customer profiles to enable analysis and overview of account activity.
• Anticipate and prevent late payment of debts, actively obtain overdue payments and resolve customer disputes, in order to deliver a reduction of Working Capital to target level.
• Full understanding of the customer, their consuming application, and customer's competitor's and market needs. Develop customer intimacy and loyalty.
• Maintain and create relationships with traders, end users and distributors. Position requires extensive travel (up to 50%), especially when first developing customer/distributor relationships.
• Conduct where appropriate market studies and develop regional sales strategies for existing or new product lines together with the wider Business organization.

Key Performance Indicators

• SHE performance - zero incidents and 100% compliance with INEOS safety standards
• Sales volumes and prices as per business targets
• Meet further sales KPIs such as payment term reduction targets, late payment targets, sales volume forecasting accuracy, customer claim resolutions.
• Success in delivering market share growth rates and market development targets for the sales region
• Meet yearly travel budget
• 100% ISO compliance
• Meet annual training and progression goals

Desirable Candidate Profile
Level of education & experience in general

• Degree or commercial/business qualifications acquired through experience
• 5+ years in the Chemical industry; direct Sales or customer-facing experience in that period
• Ideally, an understanding of Oxide products and chemistry
• Contract negotiation experience a plus
• Fluency in English essential

Technical skills

• Strong personal and communication skills are required
• Proven influencing and negotiation skills
• Commercial acumen; deep understanding of sales contracts
• Strong analytical and economic analysis skills
• Understanding of market interactions and dynamics
• Basic understanding of chemical manufacturing processes, logistics and technical standards and regulations
• Knowledge of contract law and ABC regulations
• Knowledge of business accounting principles and practices

Behavioral skills

• Decisive and tenacious in pursuit of objectives, demonstrating a proactive mentality and bias for action
• Ability to think innovatively and strategically
• Strong influencer
• Highly numerate with an analytical mindset, and attentive to detail
• Calm under pressure, able to make quick, clear and reasoned decisions in a dynamic environment
• Excellent communication and interpersonal skills, natural relationship builder
• Proactively and positively manages conflict
• Adheres to INEOS commitment to Safety, Health and Environmental (SHE) policies; maintains personal integrity and ethcal behaviors.

ADA Physical Requirements; Environmental conditions

• Required to sit and perform tasks requiring repetitive use of hands.
• Must occasionally walk, stand and travel by car, airplane or other means.
• Exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Must have the ability to see written documents, computer screens, and to adjust focus.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction.
• Ability to receive detailed information through oral communication and to make discriminations in sound.
• Work Environment - the job is performed mainly in a temperature-controlled office environment.

Equal Employment Opportunity Statement
INEOS Oxide is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, or protected veteran status. We strive to ensure equal opportunity for all employees and applicants and make hiring decisions based on qualifications, merit, and business needs.
E-Verify
INEOS Oxide participates in E-Verify. E-Verify is a system that allows employers to verify the employment eligibility of their employees in the U.S. All new hires at INEOS will be required to confirm their identity and employment authorization through E-Verify.
Our culture is one of honesty and integrity with an emphasis on safety, health and environmental performance. On our team, people are acknowledged for embracing new practices that help create real value for customers.