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Ferman BMW & MINI of Palm Harbor is hiring. If you're seeking increased earning potential, greater responsibilities in the Guest Relations side of the Automotive Service Sector, look no further.
We need Service Advisors with Highline/ Luxury Experience who enjoy meeting people, building relationships and providing a best-in-class Guest service experience. You'll listen to Guest concerns and relay the information to our Service Techs, advise Guests on the care and maintenance of their vehicles and generate more earnings with active selling of service promotions.
Responsibilities Include
- Greet Guests in a prompt and courteous manner, deliver a best-in-class Guest service experience from initial point of contact to stewardship of the service and repair process to delivery of the vehicle back to the Guest.
- Perform walk-around vehicle inspection with Guest and accurately record their comments regarding service needs and vehicle concerns using an electronic tablet.
- Consult with Guest and Service Technician to recommend services needed, discuss any future maintenance, service or repair and ensure Guest has a good understanding of the project.
- Create Service Repair Order detailing all work to be performed and provide Guest with a complete, and accurate, estimate of repair.
- Use phone, text messaging and email to maintain timely and continuous communication with Guest regarding vehicle status, changes, delays or additional work required and any changes in cost estimate.
- Advise Guests on the care and value of maintaining their vehicles in accordance with manufacturer specifications.
- Strictly follow the manufacturer's warranty guidelines and procedures.
- Track and control all open Repair Orders written.
- Manage and oversee the workflow and scheduling with team of technicians.
- Schedule maintenance appointment or follow-up service and repairs.
- Comply with all federal, state, and local laws, and company policy, regarding the safeguarding all customer, company, and manufacturer information, as well as Guest's vehicle and property.
- Strive to maintain excellent CSI scores.
Qualifications
- Minimum 2 years Automotive Service Advisor experience required.
- Must have the ability to achieve exceptional CSI scores.
- Bi-lingual with proficiency in both English and Spanish a plus.
- The ideal candidate is friendly and presents a positive attitude, is energetic, self-motivated, detail oriented, has excellent organizational skills and is able to work with minimal supervision.
- Excellent verbal and written communication skills.
- Above average writing, telephone and texting skills, and proficient in using computers and tablets.
- Must be able to explain complex automotive terms and procedures in a manner that's easily understood by the Guest.
- Self-motivated, able to multi-task effectively and work in a fast-paced environment.
- Understanding of vehicle mechanics and parts is a plus.
- Good sales skills and ability to work weekends a plus.
- Must have a valid US government issued Driver's License, a safe driving record and eligible to work in the United States.
- Must be able to pass a pre-employment background screening and drug test.
About Ferman
Established in 1895, Ferman soon became Tampa's first retail automobile dealer. Today, we're one of the largest employers in the Tampa Bay area with locations throughout Hillsborough, Pasco and Pinellas counties representing 12 brands of automobiles - BMW, Buick, Chevrolet, Chrysler, Dodge, Ford, GMC, Jeep, Mazda, MINI, RAM and Volvo.
Still a family owned & operated business we embrace a simple philosophy. Provide a Guest-centered automotive experience with a relentless focus on Service, Selection and Value assuring 100% Guest Satisfaction. It's simple. But it's what makes us different.
When you become part of the Ferman Team, you'll join a company with a friendly, family-like atmosphere, significant opportunity for advancement with regard to income, responsibility and leadership, and a company with a history of strong ties to our local community and charitable partnerships. Make the decision to work with us and you'll be part of a world-class automotive organization reflecting stability and the opportunity to work alongside some of the best in our business.
Ferman Core Values
- Maintain Ferman Standard of Ethics at all times.
- Embrace a Winning Team Spirit...Be Positive...Lead by Example.
- Follow the Golden Rule - "Do Unto Others As You Would Have Them Do Unto You".
Our Benefits & Perks
- Ferman is a leader in the automotive industry with benefits and perks like:
- Competitive salary commensurate with experience.
- Excellent growth and opportunities for advancement.
- Modern, state-of-the-art Service facilities.
- Paid training and education to achieve, and maintain, any job certifications required.
- 401K with company participation.
- Competitive Health, Dental, Vision and Life insurance programs for employees and their families.
- Short-term & long-term disability insurance available.
- HSA (health savings account).
- PTO (paid time off).
- Employee pricing for new & used vehicles, service and parts.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.