Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIESPrimary Duties- Prioritizes insurance work based on start date and time and credit work based on returned dates while following all standard operating procedures.
- Reviews returned orders according to date and determines the amount of credit that will be issued.
- Applies redo, warranty, and lab error codes according to the reason for credit.
- Processes coupons that are requested on orders from the doctor and gets written coupons from sales representatives.
- Communicates with the Customer Service Department and/or personnel to solve rebills and credit issues.
- Edits orders from Eyefinity for missing information, special coding, etc.
- Must be knowledgeable of additional information when appropriate, including: company billing policy, warranty and redo policy, and company computer system.
- Contact accounts with any necessary changes and send jobs to designated areas.
Secondary Duties- Works redo/warranty buckets
- Reconciles the VSP, VBD, and VCP end-of-month statements.
- Maintain the neatness of the workstation
QUALIFICATIONSEducation and Experience- HS Diploma or equivalent
- 2 years in the optical industry
- Basic computer skills, including Word, Excel, and Outlook, with the ability to multitask between different programs.
- DVI entry required
- Basic math skills
Knowledge, Skills, and Abilities- Basic optical knowledge and understanding of optical terms.
- The ability to communicate openly with others and work as a team.
- Must be able to work overtime or flexible shifts when needed.
- Must be able to follow all company policies and procedures.
- Must be able to understand and implement work instructions.
- Must be able to understand basic job work tickets.
- The ability to do simple/basic math
- Work without supervision
- Problem-solving skills
- Able to memorize large amounts of data accurately
- Basic computer skills with the ability to multitask between different programs
Safety Requirements- Closed-toe shoe required with heel support
- While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment may require P.P.E.
- Safety glasses and long-sleeve shirts may be required where needed.
About UsHOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA's divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.
HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient's life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.
We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It's a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.
We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.
About the TeamDriven by a passion for partnership as well as innovation, HOYA has been a partner to Eye Care Professionals for over 75 years, enabling them to give people the greatest gift, the gift of vision. We provide Eye Care Professionals with the lenses, consultation solutions and other services that help them to develop their practice while changing the way people see the world. We see them as visionaries, and everything we do is for them. Founded in Japan in 1941, today, HOYA has a presence in over 80 countries across the globe.