IT Technician
Philipsburg, MT · On-site
Support and troubleshoot any issues with Oracle Opera, Oracle Simphony, Oracle Payments, OpenTable, Book4Time, Alice and Dayforce. * Valid driver's license and clean driving record. * Committed ...
IT Technician
Philipsburg, MT · On-site
Support and troubleshoot any issues with Oracle Opera, Oracle Simphony, Oracle Payments, OpenTable, Book4Time, Alice and Dayforce. * Valid driver's license and clean driving record. * Committed ...
IT Technician
Philipsburg, MT · On-site
Support and troubleshoot any issues with Oracle Opera, Oracle Simphony, Oracle Payments, OpenTable, Book4Time, Alice and Dayforce. * Valid driver's license and clean driving record. * Committed ...
IT Technician
Philipsburg, MT · On-site
Support and troubleshoot any issues with Oracle Opera, Oracle Simphony, Oracle Payments, OpenTable, Book4Time, Alice and Dayforce. * Valid driver's license and clean driving record. * Committed ...
Simphony information
What is Simphony and what does a Simphony specialist do?
Simphony is a cloud-based point-of-sale (POS) system developed by Oracle, widely used in the hospitality industry for managing restaurant operations, inventory, and customer transactions. A Simphony specialist is responsible for configuring, maintaining, and troubleshooting the Simphony POS system to ensure smooth business operations. They often train staff, customize the system to business needs, and provide technical support. Their role is crucial for optimizing workflows and ensuring seamless transaction processing in restaurants, hotels, and other hospitality venues.
How does a Simphony specialist typically collaborate with restaurant staff and management to ensure smooth POS operations?
A Simphony specialist works closely with restaurant staff and management to configure, maintain, and troubleshoot the Simphony POS system. They frequently train employees on best practices, respond to technical issues during busy service times, and tailor system settings to match the restaurant’s workflow. Effective communication is essential, as specialists must translate technical solutions into user-friendly guidance and proactively suggest system enhancements to boost efficiency. This collaborative approach helps minimize downtime and maximizes the value the POS system provides to the business.
What are the key skills and qualifications needed to thrive as a Simphony POS specialist, and why are they important?
To thrive as a Simphony POS Specialist, you need a strong understanding of point-of-sale systems, restaurant operations, and experience with Oracle Simphony software. Familiarity with POS hardware, networking, troubleshooting tools, and relevant certifications such as Oracle Simphony certification are typically required. Excellent problem-solving abilities, communication skills, and the ability to train and support end-users set top candidates apart. These skills and qualifications are essential to ensure seamless POS operations, minimize downtime, and enhance user satisfaction in hospitality environments.
What is the difference between Simphony vs Food Service Manager?
| Aspect | Simphony | Food Service Manager |
|---|---|---|
| Credentials | Typically requires POS system training, certifications in hospitality or retail technology | Requires management certifications, hospitality or food service experience |
| Work Environment | Works primarily with POS systems in retail or hospitality settings | Oversees restaurant or food service operations, manages staff |
| Employer & Industry | Used by retail and hospitality businesses for POS management | Employed by restaurants, hotels, and food service establishments |
Simphony is a POS system used in retail and hospitality environments, focusing on transaction management. A Food Service Manager oversees daily food service operations, staff, and customer satisfaction. While both roles are involved in the hospitality industry, Simphony is a technical system, whereas a Food Service Manager is a managerial position. They often work together, but their responsibilities and credentials differ significantly.
What are popular job titles related to Simphony jobs in Montana?
For Simphony jobs in Montana, the most frequently searched job titles are:
What job categories do people searching Simphony jobs in Montana look for?
The top searched job categories for Simphony jobs in Montana are:
What cities in Montana are hiring for Simphony jobs?
Cities in Montana with the most Simphony job openings:
Full-time
Posted 11 days ago
Job description
Information Technology Technician
Department: IT
Reports to: Controller
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Information Technology Technician is responsible for delivering exceptional performance in their role, embodying Ranch core values, and upholding the standards set for Forbes Five-Star properties. This role offers support for all onsite information technology needs and ensures the quality, security and delivery of information technology systems and services to both the property and its guests.
KEY RESPONSIBILITIES
- Install and maintain computer hardware, software and networks.
- Manage and maintain hardware and software; provide training and consultation when necessary.
- Make recommendations about future planning and development of resources.
- Test, implement and monitor servers including database, email, file/print, and back up servers and their associated hardware and software.
- Assist management and staff with the daily functions of IT hardware & software. Address guest impact issues immediately.
- Assist in designing and performing sever and security audit, systems backup procedures, and other recovery processes in accordance with the company disaster recovery and business continuity strategies.
- Maintain the company LAN and email servers and wireless networks from a hardware and software perspective.
- Act as the first responder to onsite technology incident and request; troubleshoot and resolve hardware, connection, printer and software issues reported to the Help Desk. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
- Assist in constructing technology guidelines and safeguards of the company assets.
- Uphold the IT guidelines for employees; dictate proper use of computers, peripheral devices, telephones, intranet/internet and all records centers.
- Act as the prime point of contact in securing technology equipment for the company.
- Maintain telecommunications and network resources to optimize workforce efficiency.
- Support and troubleshoot any issues with SMS, Sage 100, Delphi and Synexys.
QUALIFICATIONS
- Bachelor of Science degree in Information Technology, system Administration or related field.
- Minimum of 2 years experience in network or systems administration.
- Strong knowledge of Microsoft Operating Systems including Windows Server 2008, Windows 7 and Windows XP, Microsoft Office 2007 and 2010, and Office 365.
- Strong knowledge of networking concepts and application.
- Knowledgeable about wireless technologies.
- Experience administering a Microsoft exchange environment.
- Experience in network security and best practices.
- Previous hotel experience desired and preferred.
- Experience with payment technologies, mobile payments, POS encryption banking software system (CC processing) and PCI compliance rules.
- Support and troubleshoot any issues with Oracle Opera, Oracle Simphony, Oracle Payments, OpenTable, Book4Time, Alice and Dayforce.
- Valid driver’s license and clean driving record.
- Committed, patient and positive person with strong work ethic.
- Highly motivated with excellent communication skills; ability to properly communicate instruction and troubleshooting for employees or guests who may have concerns about the use of technology, equipment and software.
- A goal-oriented team player able to work and serve all departments at The Ranch to assure financial and service goals are achieved.
- A creative problem solver with the ability to think on their feet and work with minimum supervision.
- Organized, with excellent follow-up skills.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.