Ubiquiti/UniFi strongly preferred * 2+ years supporting POS systems in operational or live event environments, Micros Simphony preferred * Experience supporting high-availability, multi-site, or ...
Ubiquiti/UniFi strongly preferred * 2+ years supporting POS systems in operational or live event environments, Micros Simphony preferred * Experience supporting high-availability, multi-site, or ...
IT Engineer II - Venue
Nashville, TN · On-site
Ubiquiti/UniFi strongly preferred * 2+ years supporting POS systems in operational or live event environments, Micros Simphony preferred * Experience supporting high-availability, multi-site, or ...
IT Engineer II - Venue
Nashville, TN · On-site
Ubiquiti/UniFi strongly preferred * 2+ years supporting POS systems in operational or live event environments, Micros Simphony preferred * Experience supporting high-availability, multi-site, or ...
Simphony Pos information
What is Simphony POS?
Simphony POS is a point-of-sale system developed by Oracle, designed primarily for the hospitality industry, including restaurants, hotels, and cafes. It offers a cloud-based platform that manages transactions, orders, inventory, and customer data efficiently. Simphony POS is highly customizable and scalable, supporting everything from small businesses to large multinational chains. It integrates with various hardware and software, providing real-time analytics and reporting to help businesses optimize operations and enhance the customer experience.
What are the key skills and qualifications needed to thrive as a Simphony POS Specialist, and why are they important?
To thrive as a Simphony POS Specialist, you need expertise in point-of-sale systems, particularly Oracle Simphony, along with a background in IT support or hospitality management. Familiarity with software configuration, hardware troubleshooting, and experience using Simphony Management Console or related Oracle tools is typically required, and certifications from Oracle can be beneficial. Strong problem-solving abilities, communication skills, and attention to detail help in effectively supporting users and collaborating with diverse teams. These skills are crucial for ensuring system reliability, smooth restaurant or retail operations, and quick resolution of technical issues.
What is the difference between Simphony Pos vs Cash Register Operator?
| Feature | Simphony Pos | Cash Register Operator |
|---|---|---|
| Credentials | Point of Sale (POS) system training, basic technical skills | Cash handling, basic math, customer service |
| Work Environment | Retail, hospitality, restaurants using advanced POS systems | Retail stores, restaurants, small businesses |
| Employer & Industry Usage | Hotels, large restaurants, chain stores | Small retail outlets, quick-service restaurants |
| Search & Comparison Intent | Technical POS skills, system training | Cash handling, customer service roles |
Simphony Pos is a comprehensive POS system used in larger hospitality and retail environments, requiring technical training. In contrast, a Cash Register Operator primarily handles cash transactions and customer service in smaller settings. While both roles involve point-of-sale functions, Simphony Pos focuses on system management and technical skills, whereas Cash Register Operators focus on cash handling and customer interaction.
What are some common challenges faced by Simphony POS Specialists during system implementations, and how can they be addressed?
Simphony POS Specialists often encounter challenges such as integrating the POS system with existing hardware, configuring menus to meet specific business needs, and training staff on new workflows. Addressing these challenges typically involves thorough pre-implementation planning, close collaboration with IT and operations teams, and providing hands-on training sessions for end users. Staying updated on software updates and best practices also helps specialists proactively resolve potential issues and ensure a smooth rollout.
What are popular job titles related to Simphony Pos jobs in Tennessee? For Simphony Pos jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Simphony Pos jobs in Tennessee look for? The top searched job categories for Simphony Pos jobs in Tennessee are:
Job description
As a Venue IT Engineer II, you will ensure the reliability, performance, and security of technology environments across Opry Entertainment Group (OEG). You will focus on designing, supporting, and optimizing wired and wireless networks that enable ticketing, point-of-sale, mobile, and other mission-critical systems in support of live venue operations. Operating with a high degree of autonomy, you will lead advanced troubleshooting efforts, independently resolve complex issues, and serve as atechnical escalation point. You will also provide technical leadership through documentation, standardsdevelopment, and mentorship to improve operational consistency and maturity across venue technologyplatforms. Reports to Director of Information Technology.
- Lead hands-on support and advanced troubleshooting of venue network infrastructure, with emphasis on Ubiquiti switching, wireless, and routing platforms.
- Design, implement, and maintain network configurations supporting ticketing, POS, mobile devices, and other business-critical systems.
- Independently diagnose complex network and system issues, perform root-cause analysis, and implement effective resolution strategies.
- Serve as a technical escalation point for Level I engineers, providing guidance, mentorship, and oversight.
- Perform advanced wired and wireless diagnostics, including VLAN configuration, RF analysis, throughput optimization, and capacity assessment.
- Proactively identify performance gaps, risks, and recurring issues; escalate with actionable recommendations.
- Coordinate and delegate technical tasks during incidents, deployments, and live events to ensure timely resolution.
- Test, validate, and document system and network changes in accordance with change management practices.
- Develop and maintain technical documentation including SOPs, runbooks, and network diagrams.
- Participate in on-call rotations and provide senior-level incident response during critical events and outages.
- Support venue deployments, upgrades, and one-time projects in collaboration with internal teams and vendors.
- Contribute to the development and enforcement of technical standards, operational procedures, and repeatable support processes.
- Perform other duties as assigned.
Education
- Degree in Information Systems, Computer Science, or related field required, or equivalent combination of education and experience
Experience
- 5+ years' progressive IT experience with significant hands-on responsibility for networked systems
- 3+ years' network engineering experience; Ubiquiti/UniFi strongly preferred
- 2+ years supporting POS systems in operational or live event environments, Micros Simphony preferred
- Experience supporting high-availability, multi-site, or event-driven environments
- Demonstrated technical leadership through mentoring, influence, or ownership of complex issues
Knowledge, Skills and Abilities
- Effective interpersonal, written, and verbal communication skills with the ability to translate technical concepts for non-technical audiences
- Proven ability to apply structured troubleshooting methodologies and perform root-cause analysis
- Ability to work independently, prioritize effectively, and make sound decisions under pressure
- Demonstrated ability to produce clear, accurate, and maintainable technical documentation
- Strong critical-thinking and problem-solving skills
- Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables
Licenses / Certifications
- CCNA or equivalent networking certification preferred
- Valid driver's license with satisfactory driving record required; will travel to venues as required for hardware and software implementations and support
Physical Requirements
Speak and hear to communicate and use both near and far vision. Frequently sit with some walking and standing for office/property navigation. Frequently lift/carry up to 25 lbs. Occasionally lift/carry up to 50lbs. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use.
Working Conditions
In-office position based in a corporate environment with individual workspaces and shared common areas which support focused work while encouraging regular interaction among colleagues. Moderate background noise typical of a collaborative office setting. Occasionally works in entertainment venue settings with data center/non-climate-controlled areas with MDF & IDFs.
About Ole Red
Sourced by ZipRecruiter
Industry
Traveler accommodation
Company size
201 - 500 Employees
Headquarters location
Nashville, TN, US