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Shore Excursion Manager Jobs in Florida (NOW HIRING)

SupportFinity™

Cruise Director

Saint Petersburg, FL · On-site

... Hotel Manager. Responsibilities * Schedule and execute engaging entertainment, enrichment and ... Greet guests as they depart for and return from shore excursions. * Deliver daily noon ...

New

American Cruise Lines

Cruise Director

Key West, FL

Greet guests as they depart for and return from shore excursions. * Make daily Noon announcement ... Excellent time management and attention to detail. * Transportation Worker Identification ...

American Cruise Lines

Cruise Director

Key West, FL · On-site

Greet guests as they depart for and return from shore excursions. * Make daily Noon announcement ... Excellent time management and attention to detail. * Transportation Worker Identification ...

American Cruise Lines

Be Seen First

Hotel General Manager

Orlando, FL · On-site

The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment ...

American Cruise Lines

Hotel General Manager

Tampa, FL · On-site

The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment ...

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All JobsShore Excursion JobsShore Excursion Manager JobsShore Excursion Manager Jobs in Florida

Shore Excursion Manager information

See Florida salary details

$17.2K

$45.8K

$76.6K

How much do shore excursion manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for shore excursion manager in Florida is $45,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,900.00 and $51,600.00 per year, depending on experience, location, and employer.

What are the biggest challenges a Shore Excursion Manager faces when coordinating tours for cruise passengers?

One of the main challenges for a Shore Excursion Manager is ensuring smooth coordination between local tour operators, ship schedules, and guest expectations. Weather, port changes, and unforeseen circumstances can require last-minute adjustments, making flexibility and problem-solving skills essential. The role also involves managing guest feedback and resolving issues promptly to maintain high satisfaction levels. Collaboration with onboard teams and local partners is frequent, so strong communication and organizational abilities are crucial.

What does a Shore Excursion Manager do?

A Shore Excursion Manager is responsible for planning, organizing, and overseeing all off-ship activities and tours for cruise passengers when the ship is in port. They coordinate with local tour operators, ensure the quality and safety of excursions, and handle customer service issues related to shore activities. Their role also includes promoting excursions, managing schedules, and resolving any problems that may arise during tours. This position is crucial for ensuring guests have enjoyable and seamless experiences while visiting different destinations.

What are the key skills and qualifications needed to thrive as a Shore Excursion Manager, and why are they important?

To thrive as a Shore Excursion Manager, you need strong organizational skills, destination knowledge, and experience in tourism or hospitality management, often supported by a relevant degree. Familiarity with reservation systems, tour management software, and safety protocols is typically required. Exceptional communication, problem-solving abilities, and customer service skills help you exceed guest expectations and manage unforeseen challenges. These competencies are crucial for ensuring smooth operations, guest satisfaction, and the overall success of shore excursion programs.

What is the difference between Shore Excursion Manager vs Tour Coordinator?

AspectShore Excursion ManagerTour Coordinator
CredentialsCustomer service experience, tourism certificationsEvent planning, customer service skills
Work EnvironmentOnboard cruise ships, port locationsTravel agencies, tour companies
Industry UsageCommonly employed by cruise linesUsed by tour operators and travel agencies
Primary FocusManaging shore excursions, customer satisfactionCoordinating tours, logistics management

The Shore Excursion Manager and Tour Coordinator roles both involve customer service and tourism, but the Shore Excursion Manager primarily oversees shore excursions on cruise ships, ensuring guest satisfaction. The Tour Coordinator focuses on organizing and managing tours for travel agencies or tour companies. While their responsibilities overlap in planning and customer interaction, their work environments and specific duties differ significantly.

What are popular job titles related to Shore Excursion Manager jobs in Florida? For Shore Excursion Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Shore Excursion Manager jobs in Florida look for? The top searched job categories for Shore Excursion Manager jobs in Florida are:
What cities in Florida are hiring for Shore Excursion Manager jobs? Cities in Florida with the most Shore Excursion Manager job openings:
Shore Excursion Manager jobs near you
Infographic showing various Shore Excursion Manager job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,847 per year, or $22 per hour.
Cruise Director

Cruise Director

SupportFinity™

Saint Petersburg, FL • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Overview

American Cruise Lines, the largest USA-flagged cruise line operating in the United States, is seeking Cruise Directors for the 2026 season. Our fleet includes newly constructed vessels designed to provide a small-ship experience. The Cruise Director leads guest-facing entertainment and activities, coordinating entertainment programs, presentations, and guest interactions, and reports to the Hotel Manager.

Responsibilities
  • Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
  • Communicate to guests through the shipboard daily program, television, stage, public address system, and one-on-one interaction.
  • Socialize with guests during meals, cocktail hours, and other opportunities to engage guests.
  • Greet guests as they depart for and return from shore excursions.
  • Deliver daily noon announcements and serve as the voice of the cruise for PA announcements.
  • Meet with Excursions Director, Guest Speakers, Guest Instructors, and Resident Entertainers at the start of each cruise to review scheduling.
  • Create the daily Ship to Shore content and host Officer Introductions and Excursion Briefings.
  • Assist in delivering Safety Briefings with the Captain.
  • Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V needs, etc.).
  • Confirm entertainers 48 hours in advance and assist with their A/V needs.
  • Create and update bulletin boards daily.
  • Work with the Excursions Director to prepare folders and materials for turnaround day.
  • Represent the company at pre-cruise hotels on turnaround day.
  • Promote onboard sales and brand loyalty by hosting re-booking events.
  • Oversee VIP guest service delivery and report status to the Home Office as to cruise status, guest issues, and evaluations of speakers and entertainers.
  • Perform bartending duties as needed with other management personnel.
Qualifications
  • Cruise ship experience preferred; upscale hotel/resort experience will be considered.
  • Proficiency in Microsoft Office Suite.
  • Extremely polished speaking/presentation skills required.
  • Strong interpersonal and social skills; strong critical thinking and production/presentation sense.
  • Basic knowledge of audio/visual equipment.
  • Enthusiastic, outgoing, confident with a can-do attitude.
  • Excellent time management and attention to detail.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform essential functions with or without accommodation.
Attributes for Success
  • Ability to engage guests throughout each cruise.
  • Superior time management; ability to manage and solve problems.
  • Sense of urgency in fulfilling guest, crew, and home office requests.
  • Positive attitude and receptiveness to continuous performance feedback.
Work Schedule
  • 7 days per week while onboard the ship.
  • 6 to 8 weeks onboard with 1 to 2 weeks off; full-time exempt position.
Essential Functions
  • Live and work in an environment subject to motion with ship motions: surge, sway, heave, roll, pitch, and yaw.
  • Ability to work around 12 hours per day.
  • Assist in onboard emergencies by climbing ladders and passing through 20-inch diameter hatches.
  • Stand for extended periods and frequently lift up to 20 lbs. and occasionally up to 50 lbs.; bend, squat, and reach as needed.
  • Live and work on board a vessel for extended periods and use stairs frequently.
Compensation and Benefits
  • Competitive daily rate; health, dental, vision, and 401(k) with match.
  • Paid travel, room and board, uniforms, and training.
Equal Opportunity

American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to protected characteristics, including race, color, religion, sex, national origin, age, disability, genetic information, military service, or other protected characteristics under applicable laws.

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