Shopify User Experience Jobs (NOW HIRING)

About the Role:

We are seeking an experienced and detail-oriented Sr. UX Designer to join our Web Product & Engineering team. This individual will be the voice of the user across our digital experience — leading research, usability testing, and information architecture to ensure every flow is intuitive and every touchpoint feels like one consistent, connected experience. This role partners closely with our Product Management, Product Design, and Engineering teams, providing the research, structure, and consistency that our digital products get built on top of.

This role will report to the Sr. Director, Web Product & Engineering.

This is a full-time, hybrid role with company benefits based in Marina del Rey, CA.

The anticipated base compensation range for this role will be $120,000 to $150,000. Compensation will be commensurate with the candidate's experience and local market rates.

What You'll Do:

• User Research & Interviews
  • Plan and conduct moderated user interviews, surveys, and contextual inquiry sessions to build a deep understanding of our audience
  • Synthesize research findings into personas, journey maps, and opportunity areas that inform both UX and product decisions
  • Own and maintain a living research repository that the wider team, including Product Design, can reference
  • Establish a cadence for ongoing customer feedback loops tied to the product roadmap
  • Champion the voice of the user in roadmap and prioritization discussions
• Usability Testing
  • Design and facilitate usability studies (moderated and unmoderated) on key e-commerce flows: PDP, cart, checkout, and account
  • Translate test findings into prioritized, actionable recommendations for both UX structure and visual execution
  • Iterate on flows through multiple testing rounds before and after Product Design applies visual treatment
  • Work with tools such as Maze, Hotjar, or UserTesting to run studies at scale
• Information Architecture & Interaction Design
  • Produce low-fidelity wireframes, user flows, and site maps that define structure and interaction before visual design begins
  • Define navigation patterns, content hierarchy, and interaction models that hold up across the full digital experience
  • Build interactive prototypes to validate flows and interaction logic with users and stakeholders
  • Document interaction states and edge cases clearly for both Product Design and engineering handoff
• Experience Consistency
  • Own the UX patterns, interaction conventions, and information architecture standards that keep every digital experience feeling consistent
  • Audit existing flows to identify inconsistencies in navigation, terminology, and interaction patterns, and drive resolution
  • Maintain documentation of UX patterns and behavioral standards (as distinct from visual brand standards) for the team to reference
  • Ensure accessibility and usability standards are upheld consistently across the site
• Partnering with Product Design
  • Hand off research findings, wireframes, and interaction specs so Product Design can apply visual and brand treatment with full context
  • Participate together in design reviews, representing user needs and consistency standards alongside Product Design's aesthetic point of view
  • Collaborate on a shared design system, where Product Design leads visual language (color, typography, brand tokens) and this role leads interaction behavior, structure, and consistency rules
  • Provide usability feedback on high-fidelity designs before they move to engineering
• Working with Engineering
  • Understand component-based thinking; design flows and structures with reusability in mind, not one-off screens
  • Annotate handoffs with interaction states, responsive behavior, and content/structure logic
  • Communicate UX rationale and research findings clearly, and be open to technical and design pushback
  • Maintain a working awareness of what is and isn't straightforward to implement in a headless Shopify environment
  • Participate in sprint ceremonies: standups, planning, and retrospectives

About You:

• 4+ years of experience in UX design or user research, with a portfolio demonstrating strong research-to-structure thinking
• Deep expertise in user research methods (interviews, surveys, contextual inquiry) and usability testing
• Strong information architecture and interaction design skills; comfortable working in wireframes and low-fidelity prototypes in Figma
• Experience planning and running usability studies, and working with tools such as Maze, Hotjar, or UserTesting
• A collaborative mindset and track record partnering with visual/UI designers, understanding where UX structure ends and brand execution begins
• Comfortable partnering closely with engineers; experience with headless e-commerce (e.g., Shopify) is a plus
• Bachelor's degree in Human-Computer Interaction, Design, Psychology, or a related field, or equivalent practical experience
• Excellent communication and facilitation skills, with the ability to present research and UX rationale to cross-functional, non-design stakeholders
• Someone who gets things done without perfect resources, is innovative, and works with a sense of urgency
• Someone who has high standards, takes ownership, and is invested in the outcome
• Someone who proactively helps others, stays positive, and has a good sense of humor

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