Manhattan, NY · Remote
$3K - $5K/mo
... leads, global (USA, Australia, Philippines, LATAM) About MNY Ventures At MNY Ventures, we are ... Shopify), and TikTok Shop. We have grown from 0 to 60+ team members in less than 18 months. We ...
Manhattan, NY · Remote
$3K - $5K/mo
... leads, global (USA, Australia, Philippines, LATAM) About MNY Ventures At MNY Ventures, we are ... Shopify), and TikTok Shop. We have grown from 0 to 60+ team members in less than 18 months. We ...
$125K - $165K/yr
Tapcart is the leading mobile app platform for the world's fastest-growing Shopify brands. As a ... Founded in 2017, the company is headquartered in Santa Monica, USA, with a team of 51-200 employees.
$125K - $165K/yr
Tapcart is the leading mobile app platform for the world's fastest-growing Shopify brands. As a ... Founded in 2017, the company is headquartered in Santa Monica, USA, with a team of 51-200 employees.
Manhattan, NY · On-site
$76K - $103K/yr
... Shopify (or other sales channels) through fulfillment. • Own daily monitoring of customer order ... Founded in 2021, the company is headquartered in Beverly Hills, USA, with a team of 2-10 employees.
Manhattan, NY · On-site
$76K - $103K/yr
... Shopify (or other sales channels) through fulfillment. • Own daily monitoring of customer order ... Founded in 2021, the company is headquartered in Beverly Hills, USA, with a team of 2-10 employees.
Mill Valley, CA · On-site +1
... USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation ... Additionally, you will develop and manage Instapage landing pages, and Shopify stores, maintain and ...
Mill Valley, CA · On-site +1
... USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation ... Additionally, you will develop and manage Instapage landing pages, and Shopify stores, maintain and ...
$125K - $165K/yr
Tapcart is the leading mobile app platform for the world's fastest-growing Shopify brands. As a ... Founded in 2017, the company is headquartered in Santa Monica, USA, with a team of 51-200 employees.
$125K - $165K/yr
Tapcart is the leading mobile app platform for the world's fastest-growing Shopify brands. As a ... Founded in 2017, the company is headquartered in Santa Monica, USA, with a team of 51-200 employees.
... USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation ... Additionally, you will develop and manage Instapage landing pages, and Shopify stores, maintain and ...
... USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation ... Additionally, you will develop and manage Instapage landing pages, and Shopify stores, maintain and ...
Durham, NC · On-site
Support daily operations of the CEP Shopify website and Amazon storefront * Assist with product ... Submit your application and resume. medi USA/CEP is proud to be an equal opportunity employer and ...
New
Durham, NC · On-site
Support daily operations of the CEP Shopify website and Amazon storefront * Assist with product ... Submit your application and resume. medi USA/CEP is proud to be an equal opportunity employer and ...
New
Rancho Cucamonga, CA · On-site
$55K - $70K/yr
Experience using WordPress websites and Shopify platform preferred This is an excellent opportunity to join a knowledgeable and passionate team. Maxxis International - USA has an excellent track ...
Rancho Cucamonga, CA · On-site
$55K - $70K/yr
Experience using WordPress websites and Shopify platform preferred This is an excellent opportunity to join a knowledgeable and passionate team. Maxxis International - USA has an excellent track ...
Experience using WordPress websites and Shopify platform preferred This is an excellent opportunity to join a knowledgeable and passionate team. Maxxis International USA has an excellent track record ...
Quick apply
Experience using WordPress websites and Shopify platform preferred This is an excellent opportunity to join a knowledgeable and passionate team. Maxxis International USA has an excellent track record ...
Irvine, CA · On-site
Support the management of marketing/promotion calendars and marketing campaigns. * Assist in developing, updating, and maintaining product content on Shopify websites. * Help plan and optimize ...
Quick apply
Irvine, CA · On-site
Support the management of marketing/promotion calendars and marketing campaigns. * Assist in developing, updating, and maintaining product content on Shopify websites. * Help plan and optimize ...
Support daily operations of the CEP Shopify website and Amazon storefront * Assist with product ... Submit your application and resume. medi USA/CEP is proud to be an equal opportunity employer and ...
Quick apply
Support daily operations of the CEP Shopify website and Amazon storefront * Assist with product ... Submit your application and resume. medi USA/CEP is proud to be an equal opportunity employer and ...
To be authorized to work in the USA (no sponsorship) * Experience in Shopify * Tangible experience giving A/B test suggestions * Experience setting up A/B tests * Experience reporting on A/B test ...
To be authorized to work in the USA (no sponsorship) * Experience in Shopify * Tangible experience giving A/B test suggestions * Experience setting up A/B tests * Experience reporting on A/B test ...
|Current USA TODAY Co. Employees- Please ensure you are using our abbreviated process on the ... The Merchandise Manager oversees the merchandise program, including management of the Shopify ...
|Current USA TODAY Co. Employees- Please ensure you are using our abbreviated process on the ... The Merchandise Manager oversees the merchandise program, including management of the Shopify ...
Orem, UT · On-site
... Shopify. • Guide and oversee ERP enhancements to ensure that the system is optimized for financial reporting and analysis. • Provide leadership and guidance integrating ERP systems with other ...
Orem, UT · On-site
... Shopify. • Guide and oversee ERP enhancements to ensure that the system is optimized for financial reporting and analysis. • Provide leadership and guidance integrating ERP systems with other ...
Client X has multiple eCommerce brands hosted on Shopify. Our eCommerce Operations team manages all ... Ensure the eCommerce operations team follows the USA and international regulations, including Data ...
Quick apply
Client X has multiple eCommerce brands hosted on Shopify. Our eCommerce Operations team manages all ... Ensure the eCommerce operations team follows the USA and international regulations, including Data ...
Support daily operations of the CEP Shopify website and Amazon storefront * Assist with product ... Submit your application and resume. medi USA/CEP is proud to be an equal opportunity employer and ...
Quick apply
Support daily operations of the CEP Shopify website and Amazon storefront * Assist with product ... Submit your application and resume. medi USA/CEP is proud to be an equal opportunity employer and ...
Orem, UT · On-site
Provide leadership and guidance integrating ERP systems with other systems such as Salesforce, Korber, and Shopify. People Management * Spend time developing and mentoring each member of the finance ...
Orem, UT · On-site
Provide leadership and guidance integrating ERP systems with other systems such as Salesforce, Korber, and Shopify. People Management * Spend time developing and mentoring each member of the finance ...
$106K - $123K/yr
Work Hours : Central European or Eastern USA time zones, with some flexibility Compensation ... Experience with Shopify or BigCommerce (this is a must!) * Experience with: * HTM5L, CSS3, XML ...
$106K - $123K/yr
Work Hours : Central European or Eastern USA time zones, with some flexibility Compensation ... Experience with Shopify or BigCommerce (this is a must!) * Experience with: * HTM5L, CSS3, XML ...
... Shopify. • Follow the marketing calendar to ensure timely readiness and thorough testing of the ... Founded in 2016, the company is headquartered in Los Angeles, USA, with a team of 51-200 employees.
... Shopify. • Follow the marketing calendar to ensure timely readiness and thorough testing of the ... Founded in 2016, the company is headquartered in Los Angeles, USA, with a team of 51-200 employees.
Philadelphia, PA · On-site
$12 - $14/hr
... Shopify, Computer Operations, Texting/MMS, Social Media (Facebook, Instagram, etc), CRMs. - A ... Our mission is to connect Filipinos in the USA with their cultural heritage, and we achieve this ...
Quick apply
Philadelphia, PA · On-site
$12 - $14/hr
... Shopify, Computer Operations, Texting/MMS, Social Media (Facebook, Instagram, etc), CRMs. - A ... Our mission is to connect Filipinos in the USA with their cultural heritage, and we achieve this ...
$19 is the 25th percentile. Wages below this are outliers.
$16.83 - $20.78
45% of jobs
The median wage is $21.25 / hr.
$20.78 - $24.74
38% of jobs
$24.74 - $28.69
0% of jobs
$28.69 - $32.65
0% of jobs
$32.65 - $36.60
0% of jobs
$36.60 - $40.56
0% of jobs
$40.56 - $44.51
0% of jobs
$44.51 - $48.47
0% of jobs
$48.47 - $52.43
0% of jobs
$52.43 - $56.38
0% of jobs
$56.38 - $60.34
16% of jobs
$16
$29
$60
Manhattan, NY • Remote
$3K - $5K/mo
Full-time
This job post has expired today. Applications are no longer accepted.
Customer Service Manager – High-Growth Subscription E-commerce Brand Location: Remote (EST hours, 9AM–5PM) Compensation: $3,000 to $5,000 per month (flexible for exceptional candidates) Team Size: ~40 agents, 5 team leads, global (USA, Australia, Philippines, LATAM) About MNY Ventures At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. In 2024, we launched our own health and wellness brand which is now one of the fastest-growing supplement brands in the world, operating across Amazon, DTC (Shopify), and TikTok Shop. We have grown from 0 to 60+ team members in less than 18 months.
We believe great systems create great customer experiences. We are building a world-class, process‐driven team to deliver outstanding customer care while maximizing customer retention. Role Overview We are hiring a Customer Service Manager to build scalable SOPs, high-precision QA systems, and performance management frameworks across a rapidly growing support team.
You will manage, recruit, and develop our DTC support team (38 agents), oversee small teams for Amazon and TikTok Shop (2 agents), and implement efficient, high-leverage systems to deliver measurable improvements in key performance metrics. What You'll Do Own and lead the CS function, managing ~40 global agents and 5 team leads with direct focus on DTC (Shopify, Recharge, Checkout Champ) while maintaining high standards across Amazon and TikTok Shop Recruit and build, hiring high-performing agents, promoting top talent into leadership roles, and developing your team into a high-output, accountable organization Implement systems and audits, building and maintaining SOPs, QA processes, and KPI dashboards using Richpanel, Shopify, Recharge, Checkout Champ, and Stripe Drive team performance to hit and exceed: Trustpilot score: 4.5+ CSAT score: 4.0+ First response time: under 8 hours Oldest ticket: under 1 day Agent output: 80+ tickets per day per agent Minimized refunds, chargebacks, and churn Proactively solve problems, constantly monitoring team performance, catching and addressing issues before they escalated, and surfacing risks or opportunities directly to founders Deliver clear daily reports and weekly KPI updates to founders with strategic recommendations Oversee subscription support, focusing on saving cancellations, reducing refund and chargeback rates, and increasing LTV Tools You'll Use Richpanel (CS CRM), Shopify (backend), Recharge and Checkout Champ (subscriptions), Stripe (payments) What We're Looking For Proven track record with 3 to 5+ years experience managing CS teams of 30 to 100 agents and 3 to 10 team leads, ideally in high-volume DTC e-commerce or subscription businesses Direct experience using Richpanel, Shopify, Recharge or Checkout Champ, and Stripe A systems thinker who builds processes and enforces standards with precision Extreme ownership of your KPIs and your team's results without excuses or need for micromanagement Direct, proactive communication style with no politics or sugar-coating High-performance culture fit with a bias to action and obsession with results Leadership mindset that fixes problems before founders even see them Why Join MNY Ventures Direct access to founders of a high-growth supplement brand Full operational autonomy in your department Performance-based recognition and advancement No corporate red tape, just clear results and rewards Build, shape, and own the future of our customer experience #J-18808-Ljbffr
