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Shopify Technical Support Jobs (NOW HIRING)

Jobgether

... supporting screenshots or videos, severity classifications, and relevant technical context ... Proficiency with Shopify Liquid and the ability to read and understand template logic to ...

New

Avalara, Inc.

This is an engineering-aligned support talent that can reduce time to resolution, improve case ... Shopify, Workday, etc.). * Diagnose customer issues across AvaTax, connectors, and related ...

AKIRA

IT Support Specialist - Retail

Chicago, IL · On-site

$55K - $60K/yr

Understand network protocols and provide technical support to store associates to maximize system ... Knowledge of POS systems (Shopify preferred), IT ticketing systems, and networking, including ...

AKIRA

IT Support Specialist - Retail

Chicago, IL

Understand network protocols and provide technical support to store associates to maximize system ... Knowledge of POS systems (Shopify preferred), IT ticketing systems, and networking, including ...

AKIRA

IT Support Specialist - Retail

Chicago, IL · On-site

Understand network protocols and provide technical support to store associates to maximize system ... Knowledge of POS systems (Shopify preferred), IT ticketing systems, and networking, including ...

AKIRA

Understand network protocols and provide technical support to store associates to maximize system ... Knowledge of POS systems (Shopify preferred), IT ticketing systems, and networking, including ...

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Shopify Technical Support information

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$15

$24

$48

How much do shopify technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for shopify technical support in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a Shopify Technical Support specialist?

A Shopify Technical Support specialist is a professional who assists Shopify users with technical issues related to their online stores. They help customers troubleshoot problems, provide guidance on using Shopify's features, and resolve issues with themes, apps, payments, and integrations. Their goal is to ensure that merchants have a smooth experience running their online businesses by offering timely and knowledgeable support through various channels such as chat, email, or phone.

What are some common technical challenges Shopify Technical Support specialists handle, and how do they typically resolve them?

Shopify Technical Support specialists frequently assist users with issues such as theme customization errors, payment gateway integrations, and troubleshooting app installations. They often resolve these challenges by guiding merchants through step-by-step solutions, utilizing Shopify’s admin panel, and escalating complex cases to development teams when necessary. The role requires patience, strong communication skills, and a solid understanding of Shopify's platform to ensure merchants can run their stores smoothly. Collaboration with other support agents and product specialists is common to provide comprehensive solutions.

What are the key skills and qualifications needed to thrive as a Shopify Technical Support specialist, and why are they important?

To excel as a Shopify Technical Support specialist, you need a strong understanding of e-commerce platforms, troubleshooting skills, and preferably experience with Shopify’s interface and common integrations. Familiarity with ticketing systems, live chat platforms, and basic web technologies like HTML, CSS, and APIs is often required. Excellent communication, patience, and problem-solving abilities help you convey solutions clearly and maintain positive customer relationships. These skills ensure that customers receive efficient, accurate support, leading to higher satisfaction and successful online store operations.

What are popular job titles related to Shopify Technical Support jobs?

For Shopify Technical Support jobs, the most frequently searched job titles are:

E-Commerce Manager (Shopify Plus)

Clermont, FL • On-site

USA Roller Chain & Sprockets
Industrial Automation Equipment Manufacturing • 11 - 50 employees
Learn more about USA Roller Chain & Sprocketsexternal

$70K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Key responsibilities

  • Manage and maintain the Shopify Plus storefront, including site updates, configurations, and general upkeep

  • Maintain and organize a large product catalog, perform bulk updates, and ensure data accuracy and consistency

  • Review website updates, identify and resolve errors, and support ongoing improvements to site structure, performance, and user experience

Job description

About the Role
USA Roller Chain is seeking a technically capable and detail-oriented E-Commerce Manager to support and grow our Shopify-based e-commerce platform.
This is a hands-on role focused on managing the day-to-day operations of our website, maintaining a large product catalog, and supporting ongoing improvements to site structure, performance, and user experience.
You'll work closely with internal leadership and external partners to ensure the site runs efficiently, scales effectively, and continues to support our growth as a B2B distributor
Key Responsibilities
Shopify Platform Management
  • Manage and maintain our Shopify Plus storefront, including site updates, configurations, and general upkeep
  • Support implementation of new features, integrations, and improvements
  • Assist with troubleshooting issues and collaborate with external developers and agency partners
  • Make light front-end updates using Shopify tools/apps and basic code (HTML/CSS/Liquid)

Product Catalog & Data Management
  • Maintain and organize a large product catalog across tens of thousands of SKUs and thousands of collections/categories.
  • Perform bulk updates to product data (titles, descriptions, tags, pricing, images, etc.)
  • Ensure consistency, accuracy, and structure across all product listings
  • Support onboarding of new products and updates to existing listings

Collection, Filters & Site Structure
  • Maintain and improve product categorization and collection structure
  • Support ongoing improvements to filtering, navigation, and site organization
  • Help ensure backend systems are clean, scalable, and easy to maintain

Site Quality & Optimization
  • Review and test website updates to ensure accuracy and functionality
  • Identify and resolve errors, inconsistencies, or broken elements
  • Support ongoing improvements to product pages, collections, and overall user experience

Collaboration & Execution
  • Work closely with internal team members and external partners (developers, agencies, etc.)
  • Help translate business needs into clear, actionable website updates
  • Assist in executing ongoing e-commerce initiatives and improvements

General E-Commerce Support
  • Support SEO-related updates, content improvements, and site optimizations designed to improve organic traffic
  • Assist with implementing promotions, campaigns, and new content
  • Contribute to improving overall site performance and usability

E-Commerce Operations & Performance
  • Monitor and report on key e-commerce KPIs, including traffic, conversion rate, average order value, revenue, and customer acquisition metrics
  • Identify and execute on-site optimization opportunities (search, navigation, merchandising, promotions) to improve conversion and customer experience
  • Manage digital promotions, seasonal campaigns, and product spotlights in coordination with the sales and marketing teams
  • Support B2B customers' onboarding to the portal, including account setup, pricing configuration, and issue resolution
  • Collaborate with logistics and customer service on order management, fulfillment accuracy, and post-purchase experience

Qualifications
Required
  • 2 - 4 years of verifiable hands-on experience managing a Shopify storefront
  • Experience managing medium to large product catalogs, preferably complex SKU environments
  • Strong working knowledge of product data best practices: attributes, taxonomy, SEO-friendly content, and image standards
  • Proficiency with Shopify admin, bulk CSV operations, and common e-commerce integrations
  • Analytical mindset with experience using Google Analytics, Shopify Analytics, or similar tools
  • Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment
  • Strong written communication skills for cross-functional collaboration
  • Ability to identify inefficiencies and improve e-commerce-related processes and workflows

Preferred
  • 4+ years of hands-on experience managing a Shopify Plus storefront
  • Experience in a B2B, wholesale, or distribution environment
  • Familiarity with Shopify Plus, Shopify B2B / wholesale features, or third-party Shopify apps, bulk editing tools (matrixify), or page builders
  • Basic front-end development skills: Shopify Liquid, templating, HTML, CSS
  • Experience with NetSuite and inventory management system integrations
  • Knowledge of SEO fundamentals as they apply to product pages and category structure
  • Exposure to a PIM (Product Information Management) system is a plus
  • Knowledge of graphic design platforms such as Canva and Adobe Photoshop

Ideal Candidate
The ideal candidate combines technical aptitude, strong organizational skills, and a systems-oriented mindset, with the ability to improve both day-to-day execution and long-term ecommerce operations.
What Success Looks Like
  • A well-organized, accurate, and scalable product catalog
  • Improved site structure, navigation, and usability
  • Efficient execution of website updates and changes
  • Reduced backlog of ecommerce-related tasks
  • Increased traffic and revenue on our website.
  • Improved the website user experience for customers and internal team members.

What We Offer
  • A high-impact, ownership-driven role with direct visibility to senior leadership
  • Base salary of $70,000 - $95,000, commensurate with experience
  • Annual performance bonus tied to e-commerce revenue growth and conversion targets
  • Comprehensive benefits package including health, dental, and vision
  • 401(k) company provided contributions
  • Opportunity to shape and scale the digital commerce function of a growing B2B distributor
  • Collaborative team environment with low bureaucracy and fast decision-making

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Apply