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Shopify Customer Success Manager Jobs in South Fulton, GA

UserIQ

Customer Success Manager

Atlanta, GA · On-site

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases.

SageNet

Customer Success Manager

Marietta, GA · On-site

WHAT YOU'LL DO As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate ...

Lever Demo 2

Customer Success Manager

Atlanta, GA

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we ...

Trimble

Customer Success Manager

Atlanta, GA · On-site

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...

Avolution

Customer Success Manager

Atlanta, GA

Escalate and resolve issues proactively, advocating for customer needs internally. ABOUT YOU * Proven success in driving renewal and expansion sales within a CS or Account Management role.. * Data ...

Sage

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) for the Sage Intacct Accountants Program (SIAP) is a strategic, partner-facing role responsible for driving partner adoption, satisfaction, service excellence, and ...

Stripe

Customer Success Manager, Radar

Atlanta, GA · On-site

Customer Success Manager for Radar Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use ...

Intuit

Customer Success Manager (Services)

Atlanta, GA · On-site +1

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions-including payment ...

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All JobsShopify Customer Success JobsShopify Customer Success Manager JobsShopify Customer Success Manager Jobs in South Fulton, GA

Shopify Customer Success Manager information

See South Fulton, GA salary details

$30.8K

$78.8K

$132.8K

How much do shopify customer success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for shopify customer success manager in South Fulton, GA is $78,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $93,900.00 per year, depending on experience, location, and employer.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

How much do Shopify customer success managers make?

Shopify Customer Success Managers typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, with more experienced managers earning higher compensation. Skills in communication, technical tools, and client management are important for this role.

What are popular job titles related to Shopify Customer Success Manager jobs in South Fulton, GA?

For Shopify Customer Success Manager jobs in South Fulton, GA, the most frequently searched job titles are:

What job categories do people searching Shopify Customer Success Manager jobs in South Fulton, GA look for?

The top searched job categories for Shopify Customer Success Manager jobs in South Fulton, GA are:

What cities near South Fulton, GA are hiring for Shopify Customer Success Manager jobs?

Cities near South Fulton, GA with the most Shopify Customer Success Manager job openings:

Shopify Customer Success Manager jobs near you
Infographic showing various Shopify Customer Success Manager job openings in South Fulton, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 39% In-person, 20% Hybrid, and 41% Remote job distribution, with an average salary of $78,764 per year, or $37.9 per hour.

Customer Success Manager

UserIQ

Atlanta, GA • On-site

Full-time

Re-posted just now

Job description

Company Description

UserIQ is the first and only Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel. From onboarding and retention to expansion and advocacy, UserIQ combines user intelligence with targeted engagements to deliver what each customer needs to be successful at every moment. 

UserIQ was founded in 2014 and is led by the former CIO of TRX and a former Microsoft Executive to help SaaS companies transform the way they communicate with their customers. UserIQ is a part of the Signature program at ATDC, a startup technology business incubator for early-stage startups and is funded by leading VC firms in Atlanta: BIP Capital, Tech Square Ventures, BLH Venture Partners and Accelerant Venture Capital.

Job Description

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

Qualifications

Responsibilities:
Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and satisfaction.
Establish a trusted/strategic advisor relationship with each client and drive continues value of our products and services.
Develop, prepare, and nurture customers for advocacy
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Work to identify and/or develop upsell opportunities
Advocate customer needs/issues across departments
Program manage account escalations
Qualifications:
Prior experience in Customer Success/Support or equivalent history of increasing satisfaction, adoption, and retention.
Proven ability to drive continuous value of our product(s)
Familiarity with working of clients of all sizes
Impeccable written and verbal communication skills
Detail oriented and analytical
Strong team player but still a self-starter
Thrives in a multitasking environment and can adjust priorities on the fly

Additional Information

Requirements:
2+ years of relevant experience
Experience working at a software company
Proficient in Office Software
You're driven: No one needs to push you to excel; it's just who you are
Eager to learn, adapt, and perfect your work; you seek out help and put it to good use
You want to help and serve our customers: They win, so you win your information will be kept confidential according to EEO guidelines.

Apply