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Shopify Assistant Jobs in Indiana (NOW HIRING)

Loopy Limited

Customer Support Lead

Griffith, IN · On-site

... * Assist with training and onboarding in the absence of the department trainer. * Support the ... Experience with Google Workspace and customer support platforms such as Shopify, Gorgias ...

New

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

... * Assist with training and onboarding in the absence of the department trainer. * Support the ... Experience with Google Workspace and customer support platforms such as Shopify, Gorgias ...

Loopy Cases

Customer Support Lead

Griffith, IN

$24/hr

... * Assist with training and onboarding in the absence of the department trainer. * Support the ... Experience with Google Workspace and customer support platforms such as Shopify, Gorgias ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

... * Assist with training and onboarding in the absence of the department trainer. * Support the ... Experience with Google Workspace and customer support platforms such as Shopify, Gorgias ...

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

... * Assist with training and onboarding in the absence of the department trainer. * Support the ... Experience with Google Workspace and customer support platforms such as Shopify, Gorgias ...

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Shopify Assistant information

How to become a Shopify assistant?

To become a Shopify assistant, you should develop skills in e-commerce platforms, particularly Shopify, and gain experience with product listing, order management, and customer service. Familiarity with tools like Shopify admin, basic graphic design, and good communication skills are also beneficial. Some roles may require prior experience or certifications in digital marketing or e-commerce.

Does Shopify offer remote work?

Shopify Assistant roles often offer remote work options, especially for customer support, administrative, and virtual assistant tasks. Many companies that hire for these positions provide flexible schedules and require proficiency with online tools like Shopify, email, and communication platforms. However, specific remote work availability can vary depending on the employer and role requirements.

What is a Shopify Assistant?

A Shopify Assistant is responsible for supporting the management and operation of a Shopify store. This includes tasks such as adding and updating products, managing inventory, processing orders, handling customer inquiries, and assisting with website design and optimization. They may also help with marketing efforts, such as email campaigns and social media promotions. The role requires familiarity with the Shopify platform, attention to detail, and strong organizational skills.

What are typical daily tasks for a Shopify Assistant?

As a Shopify Assistant, your daily responsibilities often include updating product listings, managing inventory, processing orders, and responding to customer inquiries. You may also assist with content updates, basic website troubleshooting, and coordinating promotions or sales campaigns as directed by the e-commerce team. By ensuring product information is accurate, orders are fulfilled efficiently, and customer concerns are addressed promptly, you play a key role in delivering a smooth and positive shopping experience for customers. These tasks also support the overall growth and success of the business by keeping the online store running effectively.

What are the key skills and qualifications needed to thrive as a Shopify Assistant?

To thrive as a Shopify Assistant, you need strong e-commerce knowledge, experience managing Shopify stores, and a detail-oriented approach to product listing and order processing. Familiarity with Shopify’s platform, apps, and integrations—often including tools like Oberlo, Klaviyo, and basic HTML/CSS—is highly beneficial. Excellent communication, organizational skills, and the ability to multitask effectively are standout qualities in this role. These skills are crucial for ensuring a seamless online shopping experience, efficient store operations, and effective collaboration with team members.

What are the most commonly searched types of Shopify jobs in Indiana? The most popular types of Shopify jobs in Indiana are:
What are popular job titles related to Shopify Assistant jobs in Indiana? For Shopify Assistant jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Shopify Assistant jobs in Indiana look for? The top searched job categories for Shopify Assistant jobs in Indiana are:
What cities in Indiana are hiring for Shopify Assistant jobs? Cities in Indiana with the most Shopify Assistant job openings:
Shopify Assistant jobs near you
Infographic showing various Shopify Assistant job openings in Indiana as of July 2026, with employment types broken down into 81% Full Time, 11% Part Time, and 8% Contract. Highlights an 89% In-person, and 11% Remote job distribution.

Customer Experience Coordinator

Thumbprint

Noblesville, IN • On-site

$40K - $50K/yr

Other

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Who We Are
Thumbprint is a branded merchandise and technology company on a mission to revolutionize the way people interact with branded merchandise. We partner with some of the world's most recognized brands-blending strategy, creativity, and cutting-edge tech to create experiences that go far beyond "just swag." We're not your average promo company. We're a bold, fast-growing team of thinkers, doers, creators, and connectors who want to make branded merch smarter, smoother, and more meaningful.
Who You Are
As a Customer Experience Coordinator, you will play a critical role in creating the 7 Star Customer Experience Thumbprint sets as its standard. This position requires a blend of operational efficiency, customer support, and project coordination to ensure that customer needs are met with professionalism, we address issues at the root, and proactively communicate with customers on orders as required. You will collaborate closely with Account Management, Technology, and Warehouse teams, and be part of our Online Orders Team as you serve our customers daily.
What You'll Do
  • Create a "7 Star Experience" for all customers reaching out via support emails & chats for the Thumbprint e-commerce store fronts.
  • Own client communication points from reach out to delivery.
  • Coordinate proactive customer communication on order delays and changes.
  • Develop thorough understanding of e-commerce platforms [Order My Gear, Four51, and Shopify]
  • Troubleshoot process breaks in e-commerce workflows, leading to poor customer experience.
  • Facilitate correction of break downs in process or technology in e-commerce order work flow by organizing appropriate team members and ensuring completion of corrective actions.
  • Coordinate customer communication needs and execute appropriate communications as tied with pop up stores and e-commerce campaigns.
  • Working alongside Client Strategy, ensure customer services agreements and communication needs are executed efficiently and effectively.
  • Assist Director of Operations in developing customer service strategy for ongoing customer experience excellence.

What You Bring
  • Experience: 1-3 years of experience in customer service preferred.
  • Experience in the promotional products, merchandising, or e-commerce industries.
  • Strong organizational and multitasking skills, with the ability to manage multiple projects and priorities simultaneously.
  • Excellent communication and interpersonal skills, with a client-focused mindset is a must.
  • Proficiency in CRM software and Microsoft Office (Excel, Word, etc.).
  • Knowledge of Zoho, Shopify, or Four51 a plus.
  • Attention to detail and a commitment to accuracy in all aspects of work.

*We're currently looking for candidates based in Noblesville, IN*
What We Offer
Why Join Thumbprint?
Work with national brands and fast-growth companies on creative, high-impact campaigns. Be part of a culture that values action, innovation, and people-first leadership. Enjoy competitive pay, real benefits, and room to grow. Join a company that's using technology and strategy to change the game in branded merchandise.
Salary Range: $40k- $50k, based on experience.
Benefits:
  • Competitive Paid Time Off
  • Medical Insurance: Optional enrollment available after 30 days of employment
  • 401(k) Retirement Plan: Optional enrollment after 90 days, with company contribution
  • Wellness Reimbursement: Wellness credit available immediately upon hire
  • Recognition & Anniversary Programs: Participate in the Merch Maker Assembly Program and Anniversary Milestone Program
  • Flexible Work Options: Remote or hybrid flexibility based on role and team needs
  • Be the Customer Program: Eligibility to participate after 90 days of employment

#INDBG

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