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Shopbop Jobs (NOW HIRING)

Amazon

Senior Product Manager, Zappos

Madison, WI · On-site

$127K - $168K/yr

About the team The Speed & Delivery team at Shopbop and Zappos drives innovation in delivery speed, cost efficiency, and on-time performance across Amazon Fashion Subsidiaries. You'll join a team ...

L'AGENCE

WAREHOUSE STAFF

Los Angeles, CA · On-site

$18/hr

... Intermix, Shopbop, Revolve, Harrod's, Net-A-Porter, as well as lagence.com and our own retail stores on Melrose Place and Madison Avenue. POSITION SUMMARY : Primarily responsible for preparing ...

Petite Plume

Wholesale Sales Assistant

New York, NY · On-site

Alongside our strong online presence, we maintain a selective footprint in major retail doors including Neiman Marcus, Bloomingdale's, Nordstrom, Maisonette, and Shopbop. As we continue to accelerate ...

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What is the difference between Shopbop vs Fashion Buyer?

AspectShopbopFashion Buyer
Primary RoleOnline retail platform specializing in fashion and accessoriesPurchases clothing and accessories for retail stores or online shops
Work EnvironmentCorporate office, e-commerce settingRetail stores, showrooms, or corporate offices
Required CredentialsFashion knowledge, merchandising experience, sometimes a degree in fashion or businessFashion or retail management background, experience in buying or merchandising
Industry UsageFashion e-commerce, online retailFashion retail, department stores, online fashion shops

Shopbop is an online fashion retailer platform, while a Fashion Buyer is responsible for selecting and purchasing products for retail stores or online shops. Both roles require fashion knowledge and merchandising skills, but Shopbop focuses on e-commerce operations, whereas a Fashion Buyer works directly with product selection for retail outlets.

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Infographic showing various Shopbop job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Site Engagement Analyst, Customer Experience

Site Engagement Analyst, Customer Experience

Amazon

New York, NY

Full-time

Posted 2 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,828 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Shopbop is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data-driven insights . The candidate will have a strong understanding of ecommerce KPIs, customer journeys and site/app analytics.

The right candidate will have analytical skills to answer strategic questions that are complex, dynamic, and not always clearly defined. The candidate must possess strong technical skills, including proficiency in data analysis tools and visualization platforms, while maintaining a deep understanding of customer behavior and retail dynamics. The ideal candidate will be passionate about deeply understanding who our customer is, what motivates them and how we can improve their experience.

They should have a collaborative mindset that enables them to work effectively across Marketing, Merchandising, and Technology departments. This position sits on the CRM team within the Customer Experience organization.
Key job responsibilities
* Analyze raw data sets and conduct deep dives into site data and customer journeys
* Conduct quantitative analyses that range from specific questions to open-ended questions that inform large scale strategies with the ability to determine what data is needed
* Develop quantitative and qualitative insights the inform our CRM strategy across all customer touchpoints
* Deep dive into customer journeys to inform new customer conversion, second purchase rates, and retention strategies
* Partner with marketing teams to optimize customer communication strategies across channels (email, push, etc.)
* Develop and track key customer metrics and KPIs to measure strategy effectiveness
* Build and maintain strong partnerships with cross-functional teams including Marketing, Merchandising, and Technology
* Maintain ongoing reporting and develop reporting capabilities to answers ad-hoc business questions
* Educate and empower stakeholders with tools and techniques to solve evolving business challenges
* Scale analytic capabilities by troubleshooting data issues, leading enhancements and driving the adoption of analytics tools
About the team
The F2 Subsidiary Customer Experience org supports both Zappos and Shopbop, Amazon Fashion subsidiary businesses with teams in New York, NY, Madison, WI, and Las Vegas, NV.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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