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Shop Manager Jobs in West Springfield, MA (NOW HIRING)

Ben & Jerrys CT/RI/NJ

Shop Manager

South Windsor, CT · On-site

$47K - $52K/yr

As Store Manager, you're the heartbeat of the shop a leader, motivator, and operations guru. You'll work closely with the District Shop Managers to: * Oversee all daily operations, staffing, and ...

Jbhunt

Shop Foreman

Westfield, MA

$79K - $118K/yr

Shop Foreman Department: Production & Skilled Trades Country: United States of America State ... The position will perform multiple personnel management tasks, including but not limited to ...

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Shop Manager information

See West Springfield, MA salary details

$31.4K

$65K

$98.2K

How much do shop manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for shop manager in West Springfield, MA is $65,040.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $79,700.00 per year, depending on experience, location, and employer.

What does a shop manager do?

Shop managers oversee the daily operations of a store and make sure sales associates provide excellent customer service while meeting sales goals. As a shop manager, your job duties include controlling inventory, creating sales plans, and hiring and training staff, including sales associates, cashiers, and stockroom staff. You ensure all assignments and transactions within the store run smoothly, and also handle financial tasks, such as accounting, cash flow management, and making bank deposits.

What does a shop manager do?

A Shop Manager oversees the daily operations of a retail store or shop. Their responsibilities typically include managing staff, maintaining inventory, ensuring excellent customer service, handling financial transactions, and implementing sales strategies. They are also in charge of meeting sales targets, organizing displays, and ensuring the store complies with health and safety regulations. Effective Shop Managers are skilled at problem-solving, leadership, and communication. They play a crucial role in ensuring the smooth running and profitability of the shop.

What are the key skills and qualifications needed to thrive as a shop manager, and why are they important?

To thrive as a Shop Manager, you need strong leadership, retail operations knowledge, and experience in inventory management, often supported by a relevant diploma or degree. Familiarity with point-of-sale (POS) systems, inventory tracking software, and basic accounting tools is typically required. Exceptional communication, problem-solving, and customer service skills help you motivate staff and ensure positive customer experiences. These competencies are vital for maximizing sales, maintaining efficient operations, and fostering a productive team environment.

What are some common challenges a shop manager faces, and how can they effectively address them?

Shop Managers often encounter challenges such as balancing staff schedules, maintaining inventory accuracy, and ensuring consistent customer service. Effective communication and proactive planning are key to addressing these issues. Regular training and team meetings help create a positive work environment, while utilizing inventory management systems can reduce stock discrepancies. Building strong relationships with staff and customers is also essential for smooth daily operations.

What is the difference between Shop Manager vs Retail Supervisor?

AspectShop ManagerRetail Supervisor
ResponsibilitiesOversees daily shop operations, manages staff, handles inventory, and ensures customer satisfaction.Supervises sales staff, assists with customer service, and supports store operations.
Required CredentialsOften requires experience in retail management, sometimes certifications in retail or business management.Typically requires experience in retail, with some roles preferring supervisory or team lead experience.
Work EnvironmentPrimarily in a retail store or shop setting, managing daily activities.In-store environment, focusing on team supervision and customer interactions.

The main difference is that a Shop Manager has broader responsibilities, including overall shop operations and staff management, while a Retail Supervisor focuses more on supervising sales staff and supporting store functions. Both roles require retail experience, but the Shop Manager often holds more comprehensive managerial duties.

How much does a shop manager get?

A shop manager's salary varies depending on location, industry, and experience, but the average annual pay in the United States ranges from $40,000 to $70,000. Experienced managers with strong leadership skills and relevant certifications can earn higher salaries, especially in larger or specialized retail environments.
More about Shop Manager jobs

What job categories do people searching Shop Manager jobs in West Springfield, MA look for?

The top searched job categories for Shop Manager jobs in West Springfield, MA are:

What cities near West Springfield, MA are hiring for Shop Manager jobs?

Cities near West Springfield, MA with the most Shop Manager job openings:

Shop Manager jobs near you
Infographic showing various Shop Manager job openings in West Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 30% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $65,040 per year, or $31.3 per hour.

Shop Manager

Ben & Jerrys CT/RI/NJ

South Windsor, CT • On-site

$47K - $52K/yr

Full-time

Re-posted 27 days ago

Job description

Now Hiring: Store Manager at Ben & Jerry's

Pay: $1,000$1,100 per week

Be the reason someone smiles today and every day.

Why Work With Us?

At Ben & Jerry's, we don't just scoop ice cream we serve up joy, build community, and lead with purpose. Whether it's donating to local nonprofits, showing up for neighborhood events, or rolling up our sleeves to volunteer, we believe in doing good and having fun while we're at it.

If you're passionate about people, purpose, and of course, dessert this is your kind of gig.

Send us your resume and tell us why you're the one to lead our team with heart.

We can't wait to welcome you to our euphoric journey.

Peace, Love & Ice Cream.

What We Stand For:

These are the values we live by and the ones we're looking for in you:

  • Honesty: Be real, be clear, and be kind. We build trust with every convo.
  • Positivity: Lead with joy. Ice cream's supposed to make people happy let's make sure it does.
  • Growth-Oriented: You're always learning, we're always evolving. Let's grow together.
  • Self-Motivated: You don't wait for permission you see what needs doing and make it happen.
  • Dependable: Our team and our customers can count on you, day in and day out.
  • Accountable: Own your wins and your whoops we're all in this together.
  • Fun: Because life (and work) should be fun. Let your personality shine!
What You'll Do:

As Store Manager, you're the heartbeat of the shop a leader, motivator, and operations guru. You'll work closely with the District Shop Managers to:

  • Oversee all daily operations, staffing, and budgeting
  • Manage a team of 1015 awesome employees
  • Lead training, coaching, and development efforts
  • Create a positive, growth-focused work culture
  • Maintain all store procedures, policies, and financial systems
  • Handle ordering, deliveries, and inventory
  • Drive store performance and local community engagement
  • Champion an exceptional in-store and cake-ordering experience
  • Keep things clean, safe, and fun always!
Perks & Pay:
  • Yearly salary: $47,840-$52,000
  • benefits, PTO and 401k
  • Be part of a values-driven company that genuinely cares
  • Opportunities for advancement and personal growth
  • Work with a team that feels like family and eats ice cream like one too