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Omni Fraud Analyst (Asset Protection)

About the role

The Omni Fraud Analyst is responsible for reviewing transactions, assessing fraud risk, and helping safeguard all KnitWell brands against fraudulent activity. This role uses KnitWell's fraud management platforms and internal systems to monitor orders, identify emerging fraud patterns, support loss mitigation efforts, and communicate findings to leadership and cross-functional partners.

The impact you can have

• Daily review of all orders held in the fraud review que through the fraud prevention systems.
• Responsible for ensuring the fraud que is cleared before end of day shipping cut-off.
• Identify, analyze, and communicate fraud patterns to management, and provide recommendations for loss mitigation as needed
• Responsible for the monthly chargeback review and analysis of all uncaught fraudulent orders.
• Stay on top of current fraud trends and tactics. Analyze new fraud patterns and adapt detection strategies to address evolving threats effectively.
• Must be able to leverage multiple information sources, including websites and third-party tools, to research customer orders in a timely manner. Ensure transactions are valid, created for legitimate business reasons, and do not pose a reputational or financial risk to the company while maintaining a positive customer experience.
• In depth analysis of current fraud rings found based on fraud names, zip codes, velocity trends, e-gift cards, and emerging trends.
• Document and report findings from fraud investigations. Prepare detailed reports on fraud trends, incidents, and the effectiveness of implemented fraud prevention measures.
• Ad hoc scope analysis as needed

You'll bring to the role

• Bachelor's degree or equivalent experience, preferred
• In depth knowledge of fraud management applications, a plus.
• Knowledge of fraud risks associated with credit and debit cards, preferred
• Excellent problem solving analytical and investigative skills, detail-oriented, independent thinking, and organizational skills
• Strong verbal and written communication skills.
• 2 plus years of fraud prevention experience in the Omni retail environment, preferred.
• Attention to detail is a must.
• Proficiency with MS Office suite with Excel skills.
• Ability to work flexible hours.

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand's discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
• Medical, dental, vision insurance & 401(K).*
• Employee Assistance Program (EAP).
• Time off - paid time off & holidays.*
• The target salary range for this role is: $65,000 - 75,000*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

This position works a hybrid model consistent with the needs of the businessat either our Etna (OH) Distribution Center or Ft Myers (FL) Chico's FAS or Hingham (MA) Talbots office.

We would also consider a fully remote work format within the Eastern USA.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

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Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business.The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.