Shiphero Jobs (NOW HIRING)

Job Information

This is a full-time, in-house role. Compensation range is $17-$22 based on relevant experience.

AKT is a full-service custom merchandise production and fulfillment company serving touring artists, entertainment properties, and businesses across screen printing, embroidery, digital printing, ecommerce, and fulfillment. We support over 175 Shopify stores and have handled some of the biggest merchandise launches in the industry.

We are looking for a detail-oriented, client-focused Account Manager to join our team in Orlando. This is an in-office role supporting a high-volume book of business across active touring and ecommerce accounts.

A Note on the Role

We don't expect you to walk in the door knowing everything. This position comes with a structured training program covering our systems, processes, and client workflows. The right candidate will grow into the full scope of responsibilities listed below. What we need on day one is the right attitude, strong communication skills, and a genuine interest in the entertainment and merchandise industry.

What You'll Do

• Serve as the primary point of contact for an assigned book of client accounts across merchandise production and ecommerce fulfillment
• Manage orders from handoff through delivery, coordinating between clients, production, purchasing, art, AR, and logistics
• Pull and send quotes for screen printing, embroidery, and promotional products
• Submit and manage orders in our internal order management system
• Coordinate artwork submissions, mock reviews, and client approvals with the production art team
• Manage shipping logistics including label requests, dispatch coordination, venue contact, tracking, and split shipments
• Build and manage purchase orders, manual orders, kits, and street dates in warehouse management and fulfillment software for ecommerce accounts
• Proactively communicate delays, changes, and complications to clients before they become problems
• Support Shopify store management including inventory monitoring, store status changes, and client triage
• Coordinate with our accounting team on royalty applications, shipping charges, and account follow-up
• Facilitate merch advance logistics for festival and touring accounts

What We're Looking For

• Experience in the music, entertainment, or merchandise industry strongly preferred
• Exceptionally organized with the ability to manage multiple active accounts simultaneously without dropping details
• Strong written and verbal communicator, calm, clear, and professional under pressure
• Comfortable working in a fast-paced production environment with real deadlines
• Familiarity with Shopify or similar ecommerce platforms is a plus
• Experience with warehouse management or fulfillment software such as ShipHero is a plus
• Based in Orlando and available to work in-office full time

Who Thrives Here

This role is a fit for someone who takes ownership, communicates proactively, and genuinely enjoys being the person who makes things happen behind the scenes for artists and their merchandise programs.