Shift Leader
$18 - $19/hr
A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong ...
Quick apply
Shift Leader
$18 - $19/hr
A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong ...
Shift leader
Amherst, MA · On-site
$14.57 - $21.86/hr
Our Shift Leaders are like the cream cheese on the bagel. The bagel is delicious on its own, but the cream cheese adds a LOT of flavor and helps hold it all together! What's a day in the life of a ...
Shift leader
Amherst, MA · On-site
$14.57 - $21.86/hr
Our Shift Leaders are like the cream cheese on the bagel. The bagel is delicious on its own, but the cream cheese adds a LOT of flavor and helps hold it all together! What's a day in the life of a ...
Shift leader
Hartford, CT · On-site
$14.57 - $21.86/hr
Our Shift Leaders are like the cream cheese on the bagel. The bagel is delicious on its own, but the cream cheese adds a LOT of flavor and helps hold it all together! What's a day in the life of a ...
Shift leader
Hartford, CT · On-site
$14.57 - $21.86/hr
Our Shift Leaders are like the cream cheese on the bagel. The bagel is delicious on its own, but the cream cheese adds a LOT of flavor and helps hold it all together! What's a day in the life of a ...
Shift Leader
$17.50 - $21/hr
Shift leader: Join the team at Capriotti's Sandwich Shop, the award-winning sandwich shop! We're locally owned and operated! Shift leaders starting at $20 per hour. (includes $17.50 per hour base ...
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Shift Leader
$17.50 - $21/hr
Shift leader: Join the team at Capriotti's Sandwich Shop, the award-winning sandwich shop! We're locally owned and operated! Shift leaders starting at $20 per hour. (includes $17.50 per hour base ...
Shift leader
West Hartford, CT · On-site
$14.57 - $21.86/hr
Our Shift Leaders are like the cream cheese on the bagel. The bagel is delicious on its own, but the cream cheese adds a LOT of flavor and helps hold it all together! What's a day in the life of a ...
Shift leader
West Hartford, CT · On-site
$14.57 - $21.86/hr
Our Shift Leaders are like the cream cheese on the bagel. The bagel is delicious on its own, but the cream cheese adds a LOT of flavor and helps hold it all together! What's a day in the life of a ...
Shift leader
Amherst, MA · On-site
$14.57 - $21.86/hr
Our Shift Leaders are like the cream cheese on the bagel. The bagel is delicious on its own, but the cream cheese adds a LOT of flavor and helps hold it all together! What's a day in the life of a ...
Shift leader
Amherst, MA · On-site
$14.57 - $21.86/hr
Our Shift Leaders are like the cream cheese on the bagel. The bagel is delicious on its own, but the cream cheese adds a LOT of flavor and helps hold it all together! What's a day in the life of a ...
Shift Leader
West Hartford, CT · On-site
$14 - $17.25/hr
As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a ...
Quick apply
Shift Leader
West Hartford, CT · On-site
$14 - $17.25/hr
As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a ...
Shift Leader
Hartford, CT · On-site
$13.75 - $17.25/hr
As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a ...
Shift Leader
Hartford, CT · On-site
$13.75 - $17.25/hr
As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a ...
Shift Leader
Hartford, CT · On-site
$13.75 - $17.25/hr
As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a ...
Shift Leader
Hartford, CT · On-site
$13.75 - $17.25/hr
As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a ...
Shift Leader
West Hartford, CT · On-site
$14 - $17.25/hr
As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a ...
Shift Leader
West Hartford, CT · On-site
$14 - $17.25/hr
As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a ...
Shift Leader
$16 - $19/hr
The role and responsibility of the Shift Leader is to support the management team with overall restaurant operations. Our ideal candidate will have supervisory Dunkin', and flexibility to cover ...
Shift Leader
$16 - $19/hr
The role and responsibility of the Shift Leader is to support the management team with overall restaurant operations. Our ideal candidate will have supervisory Dunkin', and flexibility to cover ...
Shift Leader
Ellington, CT · On-site
$14 - $17.25/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Ellington, CT · On-site
$14 - $17.25/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Manchester, CT · On-site
$14 - $17.25/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Manchester, CT · On-site
$14 - $17.25/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Vernon Rockville, CT · On-site
$13.50 - $16.75/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Vernon Rockville, CT · On-site
$13.50 - $16.75/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Vernon Rockville, CT · On-site
$13.50 - $16.75/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Vernon Rockville, CT · On-site
$13.50 - $16.75/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Coventry, CT · On-site
$13.75 - $17/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Coventry, CT · On-site
$13.75 - $17/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Vernon Rockville, CT · On-site
$13.50 - $16.75/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Vernon Rockville, CT · On-site
$13.50 - $16.75/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
South Windsor, CT · On-site
$13.25 - $16.50/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
South Windsor, CT · On-site
$13.25 - $16.50/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Vernon Rockville, CT · On-site
$13.50 - $16.75/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Vernon Rockville, CT · On-site
$13.50 - $16.75/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Bolton, CT · On-site
$13.75 - $17/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader
Bolton, CT · On-site
$13.75 - $17/hr
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...
Shift Leader information
See Springfield, MA salary details
$9.34 - $10.28
1% of jobs
$10.28 - $11.22
3% of jobs
$11.22 - $12.15
8% of jobs
$12.15 - $13.09
12% of jobs
$13.14 is the 25th percentile. Wages below this are outliers.
$13.09 - $14.02
15% of jobs
The median wage is $14.92 / hr.
$14.02 - $14.96
12% of jobs
$14.96 - $15.90
16% of jobs
$16.45 is the 75th percentile. Wages above this are outliers.
$15.90 - $16.83
15% of jobs
$16.83 - $17.77
9% of jobs
$17.77 - $18.71
5% of jobs
$18.71 - $19.64
4% of jobs
$9
$15
$19
How much do shift leader jobs pay per hour?
As of Jul 9, 2026, the average hourly pay for shift leader in Springfield, MA is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $16.30 per hour, depending on experience, location, and employer.
What does a shift leader do at a job?
A shift leader supervises daily operations during their assigned shift, manages staff, ensures customer satisfaction, and enforces company policies. They often handle scheduling, resolve issues, and coordinate team efforts to maintain smooth workflow.
How does a Shift Leader typically balance hands-on operational duties with team supervision during a busy shift?
Shift Leaders are often required to juggle direct involvement in daily tasks—such as handling customer service, inventory checks, or equipment operation—while simultaneously overseeing staff performance and workflow. A successful Shift Leader manages this balance by delegating responsibilities effectively, staying organized, and maintaining clear communication with their team. They step in to support team members during peak times and resolve issues promptly, all while ensuring company standards and procedures are followed. This dual focus helps maintain smooth operations and fosters a positive, collaborative work environment.
What are the key skills and qualifications needed to thrive as a Shift Leader, and why are they important?
To thrive as a Shift Leader, you need strong leadership abilities, problem-solving skills, and experience in your industry, often supported by a high school diploma or relevant work history. Familiarity with point-of-sale (POS) systems, scheduling software, and basic inventory management tools is typically required. Outstanding communication, conflict resolution, and team motivation skills help a Shift Leader handle diverse situations and foster a positive work environment. These competencies are crucial for ensuring smooth shift operations, high team performance, and excellent customer service.
What jobs pay $700 a day?
Shift leaders typically do not earn $700 a day; however, high-paying roles such as specialized consultants, project managers, or freelance professionals in certain industries can reach or exceed this daily rate. These positions often require significant experience, certifications, or expertise in their field and may involve flexible or project-based schedules.
What jobs pay 4000 a week without a degree?
Shift leaders typically do not earn $4,000 weekly without additional experience or responsibilities. High-paying roles that can reach this level without a degree include sales managers, real estate brokers, or certain skilled trades like commercial electricians or HVAC technicians, especially with overtime or bonuses. These jobs often require relevant skills, certifications, or extensive experience rather than formal degrees.
What is the difference between Shift Leader vs Team Supervisor?
| Aspect | Shift Leader | Team Supervisor |
|---|---|---|
| Required Credentials | High school diploma, on-the-job training | High school diploma, some roles prefer leadership training |
| Work Environment | Fast-paced retail, food service, hospitality | Similar environments, often overseeing multiple shifts |
| Employer Usage | Common in retail, restaurants, hospitality | Used interchangeably in some industries, slightly more formal |
Shift Leaders and Team Supervisors often share similar roles in fast-paced industries like retail and food service. While both oversee staff and ensure operations run smoothly, Shift Leaders typically focus on daily shift management, whereas Team Supervisors may have broader oversight responsibilities. The credentials and work environments are comparable, making these titles often interchangeable depending on the company.
What Is a Shift Leader?
A shift leader is a higher level, hourly employee who helps to manage employees on the front lines at a restaurant, retailer, or convenience store. In this role, you supervise other employees when the manager of the facility is not in the building during your shift. The focus of a shift leader is on customer service and quality control, but you must also ensure that the staff can complete their duties and responsibilities efficiently. In some cases, you may be in charge of cash management in addition to your supervisory duties.
What are shift leaders?
Shift leaders are employees who oversee the operations and staff during a specific shift in a workplace, such as a restaurant, retail store, or manufacturing facility. They are responsible for ensuring tasks are completed efficiently, team members follow company policies, and customers receive quality service. Shift leaders often handle opening or closing procedures, resolve conflicts, and report to higher management about shift performance. Their role bridges the gap between frontline employees and management, making them an essential part of the team.
What qualifications do you need to be a shift leader?
To become a shift leader, candidates typically need previous experience in the industry, strong leadership and communication skills, and sometimes a high school diploma or equivalent. Some employers may also prefer certifications in customer service or safety procedures, depending on the work environment.
More about Shift Leader jobs
What job categories do people searching Shift Leader jobs in Springfield, MA look for? The top searched job categories for Shift Leader jobs in Springfield, MA are:
Chick-fil-A rating
6.3
Based on 7,531 frontline employees who took The Breakroom Quiz
13th of 104 rated fast food restaurants
Job description
A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Shift Leader Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. This Chick-fil-A restaurant is locally owned and operated by an independent, franchised Operator who invest in the future of their Team Members and give back to their communities.
What Chick-fil-A employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Chick-fil-A
Sourced by ZipRecruiter
Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.
Industry
Restaurants, food services and drinking places and traveler accommodation
Company size
5,001 - 10,000 Employees
Headquarters location
Atlanta, GA, US