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Shift Leader Jobs in Springfield, MA (NOW HIRING)

Capriotti's

Shift Leader

Enfield, CT

$17.50 - $21/hr

Shift leader: Join the team at Capriotti's Sandwich Shop, the award-winning sandwich shop! We're locally owned and operated! Shift leaders starting at $20 per hour. (includes $17.50 per hour base ...

Chick-fil-A

Shift Leader

Springfield, MA

$18 - $19/hr

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong ...

Insomnia Cookies

Shift Leader

Hartford, CT

$13.75 - $17.25/hr

As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a ...

Insomnia Cookies

Shift Leader

West Hartford, CT · On-site

$14 - $17.25/hr

As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a ...

Insomnia Cookies

Shift Leader

West Hartford, CT

$14 - $17.25/hr

As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a ...

Insomnia Cookies

Shift Leader

Hartford, CT · On-site

$13.75 - $17.25/hr

As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a ...

Dunkin

Shift Leader

Sturbridge, MA

$16 - $19/hr

The role and responsibility of the Shift Leader is to support the management team with overall restaurant operations. Our ideal candidate will have supervisory Dunkin', and flexibility to cover ...

Dunkin

Shift Leader

Ellington, CT · On-site

$14 - $17.25/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

Dunkin

Shift Leader

Vernon Rockville, CT · On-site

$13.50 - $16.75/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

Dunkin

Shift Leader

Vernon Rockville, CT · On-site

$13.50 - $16.75/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

Dunkin

Shift Leader

Vernon Rockville, CT · On-site

$13.50 - $16.75/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

Dunkin

Shift Leader

Coventry, CT

$13.75 - $17/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

Dunkin

Shift Leader

Bolton, CT · On-site

$13.75 - $17/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

Dunkin

Shift Leader

Vernon Rockville, CT · On-site

$13.50 - $16.75/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

Dunkin

Shift Leader

South Windsor, CT · On-site

$13.25 - $16.50/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

Dunkin

Shift Leader

Manchester, CT

$14 - $17.25/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

Dunkin

Shift Leader

Tolland, CT

$12.25 - $15.25/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

Dunkin

Shift Leader

Manchester, CT · On-site

$14 - $17.25/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

Dunkin

Shift Leader

Vernon Rockville, CT · On-site

$13.50 - $16.75/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

Dunkin

Shift Leader

Manchester, CT

$14 - $17.25/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

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All JobsShift Leader JobsShift Leader Jobs in Springfield, MA

Shift Leader information

See Springfield, MA salary details

$9

$15

$19

How much do shift leader jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for shift leader in Springfield, MA is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $16.30 per hour, depending on experience, location, and employer.

What does a shift leader do at a job?

A shift leader supervises daily operations during their assigned shift, manages staff, ensures customer satisfaction, and enforces company policies. They often handle scheduling, resolve issues, and coordinate team efforts to maintain smooth workflow.

How does a Shift Leader typically balance hands-on operational duties with team supervision during a busy shift?

Shift Leaders are often required to juggle direct involvement in daily tasks—such as handling customer service, inventory checks, or equipment operation—while simultaneously overseeing staff performance and workflow. A successful Shift Leader manages this balance by delegating responsibilities effectively, staying organized, and maintaining clear communication with their team. They step in to support team members during peak times and resolve issues promptly, all while ensuring company standards and procedures are followed. This dual focus helps maintain smooth operations and fosters a positive, collaborative work environment.

What are the key skills and qualifications needed to thrive as a Shift Leader, and why are they important?

To thrive as a Shift Leader, you need strong leadership abilities, problem-solving skills, and experience in your industry, often supported by a high school diploma or relevant work history. Familiarity with point-of-sale (POS) systems, scheduling software, and basic inventory management tools is typically required. Outstanding communication, conflict resolution, and team motivation skills help a Shift Leader handle diverse situations and foster a positive work environment. These competencies are crucial for ensuring smooth shift operations, high team performance, and excellent customer service.

What jobs pay $700 a day?

Shift leaders typically do not earn $700 a day; however, high-paying roles such as specialized consultants, project managers, or freelance professionals in certain industries can reach or exceed this daily rate. These positions often require significant experience, certifications, or expertise in their field and may involve flexible or project-based schedules.

What jobs pay 4000 a week without a degree?

Shift leaders typically do not earn $4,000 weekly without additional experience or responsibilities. High-paying roles that can reach this level without a degree include sales managers, real estate brokers, or certain skilled trades like commercial electricians or HVAC technicians, especially with overtime or bonuses. These jobs often require relevant skills, certifications, or extensive experience rather than formal degrees.

What is the difference between Shift Leader vs Team Supervisor?

AspectShift LeaderTeam Supervisor
Required CredentialsHigh school diploma, on-the-job trainingHigh school diploma, some roles prefer leadership training
Work EnvironmentFast-paced retail, food service, hospitalitySimilar environments, often overseeing multiple shifts
Employer UsageCommon in retail, restaurants, hospitalityUsed interchangeably in some industries, slightly more formal

Shift Leaders and Team Supervisors often share similar roles in fast-paced industries like retail and food service. While both oversee staff and ensure operations run smoothly, Shift Leaders typically focus on daily shift management, whereas Team Supervisors may have broader oversight responsibilities. The credentials and work environments are comparable, making these titles often interchangeable depending on the company.

What Is a Shift Leader?

A shift leader is a higher level, hourly employee who helps to manage employees on the front lines at a restaurant, retailer, or convenience store. In this role, you supervise other employees when the manager of the facility is not in the building during your shift. The focus of a shift leader is on customer service and quality control, but you must also ensure that the staff can complete their duties and responsibilities efficiently. In some cases, you may be in charge of cash management in addition to your supervisory duties.

What are shift leaders?

Shift leaders are employees who oversee the operations and staff during a specific shift in a workplace, such as a restaurant, retail store, or manufacturing facility. They are responsible for ensuring tasks are completed efficiently, team members follow company policies, and customers receive quality service. Shift leaders often handle opening or closing procedures, resolve conflicts, and report to higher management about shift performance. Their role bridges the gap between frontline employees and management, making them an essential part of the team.

What qualifications do you need to be a shift leader?

To become a shift leader, candidates typically need previous experience in the industry, strong leadership and communication skills, and sometimes a high school diploma or equivalent. Some employers may also prefer certifications in customer service or safety procedures, depending on the work environment.
More about Shift Leader jobs
What job categories do people searching Shift Leader jobs in Springfield, MA look for? The top searched job categories for Shift Leader jobs in Springfield, MA are:
Shift Leader jobs near you
Infographic showing various Shift Leader job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $31,274 per year, or $15 per hour.

Shift Leader

Capriotti's

Enfield, CT

$17.50 - $21/hr

Full-time

Re-posted 5 days ago

Capriotti's rating

5.1

Company rating: 5.1 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Shift leader:

Join the team at Capriotti's Sandwich Shop, the award-winning sandwich shop!

We're locally owned and operated!

Shift leaders starting at $20 per hour. (includes $17.50 per hour base wage with an estimated $3-$6 per hour in tips).

Paid training

Flexible working hours.

A work environment that is team-orientated, fun, and fast-paced.

We offer free meals and employee discounts

Comfortable work attire: t-shirt (provided), jeans, apron (provided) and non-slip shoes.

Shift leaders must have restaurant background, positive attitude through some times challenging situations. This individual must be able to manage the money on open and close shifts. Shift leaders will need to handle call outs in the event manager is unavailable.

Candidate having their ServSafe certification is a huge plus, but will be able to attain this. The exam cost to be paid for by the company.

Founded in 1976 in Wilmington, Delaware by siblings Lois and Alan Margolet, Capriotti’s was born from a desire to create something unique while honoring family heritage. To this day the whole roast turkeys, quality meats & cheeses, and fresh rolls and produce continue to impress our patrons and earn awards across the country.

What Capriotti's employees say

Pay

Benefits

Hours and flexibility

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