ZipRecruiter

Log In

1

Shift Leader Jobs in Springfield, MA (NOW HIRING)

Dunkin'

Shift Leader

Manchester, CT · On-site

$14 - $17.25/hr

DESCRIPTION Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They ...

Dunkin'

Shift Leader

Manchester, CT · On-site

$14 - $17.25/hr

DESCRIPTION Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They ...

Dunkin'

Shift Leader

Sturbridge, MA · On-site

$16 - $19/hr

The role and responsibility of the Shift Leader is to support the management team with overall restaurant operations. Our ideal candidate will have supervisory Dunkin', and flexibility to cover ...

Dunkin'

Shift Leader

Manchester, CT · On-site

$14 - $17.25/hr

DESCRIPTION Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They ...

Dunkin' - Franchisee Of Dunkin Donuts

Shift Leader

Tolland, CT · On-site

$12.25 - $15.25/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

Dunkin' - Franchisee Of Dunkin Donuts

Shift Leader

CT

$13.50 - $16.75/hr

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals ...

Dunkin'

Shift Leader

Rockville, CT · On-site

$13.50 - $16.75/hr

DESCRIPTION Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They ...

Taco Bell

Shift Leader

Northampton, MA

$13.75 - $17/hr

The Shift Leader will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. Responsibilities of the Shift Leader Position:

Papa Johns

Shift Leader

Holyoke, MA · On-site

$13.50 - $16.75/hr

Better Leaders. At Papa John's, we believe the quality of our product starts with the quality of our people, and our Shift Leaders are proof of that. You're the one who keeps the standard high when ...

Dunkin'

Shift Leader

Windsor, CT

$13.75 - $17/hr

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job ...

Dunkin'

Shift Leader

Bolton, CT · On-site

$13.75 - $17/hr

DESCRIPTION Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They ...

Dunkin

Shift Leader

Windsor, CT

$13.75 - $17/hr

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job ...

Dunkin

Shift Leader

Bloomfield, CT

$13.75 - $17/hr

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job ...

Dunkin | Medeiros Network

Shift Leader

Manchester, CT · On-site

$14 - $17.25/hr

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide ...

Taco Bell

Shift Leader

Windsor Locks, CT

$13.50 - $16.50/hr

The Shift Leader will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. Responsibilities of the Shift Leader Position:

Taco Bell

Shift Leader

Broad Brook, CT

$13.25 - $16.50/hr

The Shift Leader will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. Responsibilities of the Shift Leader Position:

next page

Showing results 1-20

All JobsShift Leader JobsShift Leader Jobs in Springfield, MA

Shift Leader information

See Springfield, MA salary details

$9

$15

$19

How much do shift leader jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for shift leader in Springfield, MA is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $16.30 per hour, depending on experience, location, and employer.

What does a shift leader do at a job?

A shift leader supervises daily operations during their assigned shift, manages staff, ensures customer satisfaction, and enforces company policies. They often handle scheduling, resolve issues, and coordinate team efforts to maintain smooth workflow.

How does a Shift Leader typically balance hands-on operational duties with team supervision during a busy shift?

Shift Leaders are often required to juggle direct involvement in daily tasks—such as handling customer service, inventory checks, or equipment operation—while simultaneously overseeing staff performance and workflow. A successful Shift Leader manages this balance by delegating responsibilities effectively, staying organized, and maintaining clear communication with their team. They step in to support team members during peak times and resolve issues promptly, all while ensuring company standards and procedures are followed. This dual focus helps maintain smooth operations and fosters a positive, collaborative work environment.

What are the key skills and qualifications needed to thrive as a Shift Leader, and why are they important?

To thrive as a Shift Leader, you need strong leadership abilities, problem-solving skills, and experience in your industry, often supported by a high school diploma or relevant work history. Familiarity with point-of-sale (POS) systems, scheduling software, and basic inventory management tools is typically required. Outstanding communication, conflict resolution, and team motivation skills help a Shift Leader handle diverse situations and foster a positive work environment. These competencies are crucial for ensuring smooth shift operations, high team performance, and excellent customer service.

What jobs pay $700 a day?

Shift leaders typically do not earn $700 a day; however, high-paying roles such as specialized consultants, project managers, or freelance professionals in certain industries can reach or exceed this daily rate. These positions often require significant experience, certifications, or expertise in their field and may involve flexible or project-based schedules.

What jobs pay 4000 a week without a degree?

Shift leaders typically do not earn $4,000 weekly without additional experience or responsibilities. High-paying roles that can reach this level without a degree include sales managers, real estate brokers, or certain skilled trades like commercial electricians or HVAC technicians, especially with overtime or bonuses. These jobs often require relevant skills, certifications, or extensive experience rather than formal degrees.

What is the difference between Shift Leader vs Team Supervisor?

AspectShift LeaderTeam Supervisor
Required CredentialsHigh school diploma, on-the-job trainingHigh school diploma, some roles prefer leadership training
Work EnvironmentFast-paced retail, food service, hospitalitySimilar environments, often overseeing multiple shifts
Employer UsageCommon in retail, restaurants, hospitalityUsed interchangeably in some industries, slightly more formal

Shift Leaders and Team Supervisors often share similar roles in fast-paced industries like retail and food service. While both oversee staff and ensure operations run smoothly, Shift Leaders typically focus on daily shift management, whereas Team Supervisors may have broader oversight responsibilities. The credentials and work environments are comparable, making these titles often interchangeable depending on the company.

What Is a Shift Leader?

A shift leader is a higher level, hourly employee who helps to manage employees on the front lines at a restaurant, retailer, or convenience store. In this role, you supervise other employees when the manager of the facility is not in the building during your shift. The focus of a shift leader is on customer service and quality control, but you must also ensure that the staff can complete their duties and responsibilities efficiently. In some cases, you may be in charge of cash management in addition to your supervisory duties.

What are shift leaders?

Shift leaders are employees who oversee the operations and staff during a specific shift in a workplace, such as a restaurant, retail store, or manufacturing facility. They are responsible for ensuring tasks are completed efficiently, team members follow company policies, and customers receive quality service. Shift leaders often handle opening or closing procedures, resolve conflicts, and report to higher management about shift performance. Their role bridges the gap between frontline employees and management, making them an essential part of the team.

What qualifications do you need to be a shift leader?

To become a shift leader, candidates typically need previous experience in the industry, strong leadership and communication skills, and sometimes a high school diploma or equivalent. Some employers may also prefer certifications in customer service or safety procedures, depending on the work environment.
More about Shift Leader jobs
What job categories do people searching Shift Leader jobs in Springfield, MA look for? The top searched job categories for Shift Leader jobs in Springfield, MA are:
Shift Leader jobs near you
Infographic showing various Shift Leader job openings in Springfield, MA as of July 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution, with an average salary of $31,274 per year, or $15 per hour.
Shift Leader

Shift Leader

Dunkin'

Manchester, CT • On-site

$14 - $17.25/hr

Full-time

Re-posted 6 days ago

Dunkin' rating

4.7

Company rating: 4.7 out of 10

Based on 2,200 frontline employees who took The Breakroom Quiz

75th of 104 rated fast food restaurants

Job description

DESCRIPTION
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.
Responsibilities Include:
  • Perform all responsibilities of restaurant team members
  • Support the Restaurant Manager in meeting operational goals and execution
  • Ensure Brand standards are met throughout shift including preparation of food and beverages
  • Communicate shift priorities, goals and results to restaurant team members
  • Complete shift deployment plans for shifts to ensure positions are adequately supported
  • Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
  • Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
  • Support the training of restaurant team members as needed
  • Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
  • Communicate clearly with the next Shift Leader to help prepare him/her for shift
  • Ensure Food Safety standards are met
  • Manage Inventory throughout the shift
  • Provide great guest service and coach restaurant team members to do the same
  • Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
  • Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
  • Monitor employee attendance, punctuality, and adherence to company policies.

Education/Experience:
  • Basic computer skills
  • Fluent in spoken and written English or the local language in which you serve.
  • Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies
  • Works well with others in a fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and adapt to change
  • Guest focused
  • Ability to assist with training
  • Problem solving
  • Motivating others

Physical Demands/Working Conditions:
  • Standing on feet
  • Repetitive motion including bending, stooping and reaching
  • Lifting objects, ice, products, boxes up to 20lbs (if applicable)
  • Wearing a headset
  • Working in a small space

REQUIREMENTS
Pacheco Neves Inc. is filled with energetic, creative, positive, hardworking, team members who bring out the best in each other day in and day out. We have fun, we work hard, and we celebrate each other's successes. If that sounds like you or someone you know, click the link belowwe're always looking for the best of the best! We have always sought to develop a spirit of teamwork; individuals working together to attain a common goal.

What Dunkin' employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Dunkin logo

About Dunkin

Sourced by ZipRecruiter

Dunkin' Donuts, commonly known as Dunkin', is a premier quick service restaurant (QSR) located in Canton, MA, United States. Founded in 1950 by Mr. William Rosenberg, Dunkin' entered the food industry with a mission to serve fresh, delicious coffee and delectable donuts efficiently and affordably. The company primarily operates in the food and beverage industry, specializing in high-quality brewed coffee, baked goods, and delicious sandwiches. Known for their iconic slogan "America Runs on Dunkin'", the company has become a household name, transforming the simple joy of a cup of coffee and a donut into a daily ritual for millions of people around the world.

Industry

Food and beverage stores, retail and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Canton, MA, US

View All Dunkin Jobs

Apply