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Shared Service Manager Jobs in Chicago, IL (NOW HIRING)

Gallagher

Client Service Manager

Rolling Meadows, IL · On-site

You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment ... Overview At Gallagher, we're looking for an Client Service Manager to join our Commercial team. In ...

TriMas Corporation

Field Service Manager

Woodridge, IL · On-site

Field Service Manager Company: Rapak LLC Primary Location: 1020 Davey Road, Suite 800, Woodridge ... Together, our people, products and shared commitment to excellence drive us to shape the future of ...

Airgas

Regional Service Manager - North

Chicago, IL · On-site

$85 - $125/hr

Works with Branch Managers in our branches to establish new "best practices" in our shops and ensure they are shared with the Director of Service and other RSMs so that they can be implemented ...

Airgas

Regional Service Manager - North

Chicago, IL · On-site

Works with Branch Managers in our branches to establish new "best practices" in our shops and ensure they are shared with the Director of Service and other RSMs so that they can be implemented ...

Liberty Mutual

Client Service Manager II

Chicago, IL · Hybrid

$101K - $140K/yr

This is a strong fit for an experienced client services or account management professional who ... Ensure all parties have a clear, shared understanding of roles and responsibilities Account Growth ...

Liberty Mutual

Client Service Manager II

Chicago, IL · Hybrid

$101K - $140K/yr

This is a strong fit for an experienced client services or account management professional who ... Ensure all parties have a clear, shared understanding of roles and responsibilities Account Growth ...

Liberty Mutual

Client Service Manager II

Chicago, IL · Hybrid

$83K - $167K/yr

About the Role Liberty Mutual is hiring a Client Services Manager II to own the service experience ... Ensure all parties have a clear, shared understanding of roles and responsibilities Account Growth ...

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Showing results 21-40

All JobsShared Service JobsShared Service Manager JobsShared Service Manager Jobs in Chicago, IL

Shared Service Manager information

See Chicago, IL salary details

$34K

$72.1K

$122.1K

How much do shared service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for shared service manager in Chicago, IL is $72,080.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $82,900.00 per year, depending on experience, location, and employer.

What does a shared service manager do?

A Shared Service Manager oversees the delivery of centralized support services—such as HR, finance, IT, or procurement—to different departments or business units within an organization. Their goal is to streamline operations, improve efficiency, and reduce costs by consolidating services that were previously duplicated across departments. They manage teams, implement best practices, and ensure that service level agreements (SLAs) are met. Shared Service Managers also drive process improvements and may handle stakeholder communications to ensure satisfaction with service delivery.

How does a shared service manager typically collaborate with other departments to ensure efficient service delivery?

A Shared Service Manager regularly partners with various business units, such as HR, finance, and IT, to understand their needs and tailor services accordingly. This collaboration often involves facilitating cross-departmental meetings, setting clear service level agreements, and implementing process improvements based on stakeholder feedback. By maintaining open communication channels and fostering a customer-centric mindset within the shared services team, the manager ensures that services are delivered efficiently and consistently across the organization.

What are the key skills and qualifications needed to thrive as a shared service manager, and why are they important?

To thrive as a Shared Service Manager, you need strong organizational, financial, and process improvement skills, often supported by a degree in business administration or a related field. Familiarity with ERP systems like SAP or Oracle, along with certifications such as Six Sigma or Lean, is typically valuable. Exceptional leadership, communication, and stakeholder management abilities help you lead cross-functional teams and drive service excellence. These skills ensure efficient service delivery, process optimization, and effective collaboration across the organization.

What is the difference between Shared Service Manager vs Business Operations Coordinator?

AspectShared Service ManagerBusiness Operations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually holds a bachelor's degree in business, administration, or related area; certifications are less common
Work EnvironmentManages centralized service teams across departments, often in corporate officesSupports daily business operations, often in office settings, coordinating between teams
Employer & Industry UsageUsed in large corporations with shared service centers, finance, HR, IT departmentsFound in various industries, supporting operational efficiency at the team level

The Shared Service Manager oversees centralized service functions within an organization, focusing on efficiency and process improvement. In contrast, the Business Operations Coordinator handles day-to-day operational tasks, supporting teams and ensuring smooth workflow. While both roles require strong organizational skills, the Shared Service Manager typically has more strategic responsibilities and manages larger teams.

How much does a shared service manager make?

A shared service manager's average salary varies by location and industry but typically ranges from $80,000 to $130,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are popular job titles related to Shared Service Manager jobs in Chicago, IL?

For Shared Service Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Shared Service Manager jobs in Chicago, IL look for?

The top searched job categories for Shared Service Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Shared Service Manager jobs?

Cities near Chicago, IL with the most Shared Service Manager job openings:

Shared Service Manager jobs near you
Infographic showing various Shared Service Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $72,080 per year, or $34.7 per hour.

Client Service Manager

Gallagher

Rolling Meadows, IL • On-site

Full-time

Re-posted 16 days ago

Arthur J. Gallagher & Co. rating

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

217th of 315 rated insurance

Job description

Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
 

Overview

At Gallagher, we’re looking for an Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact. 


How you'll make an impact

You’ll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you’ll play a key role in delivering high-quality solutions. You’ll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards. 

Here’s what you’ll do: 

  • Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage 
  • Build and maintain strong relationships with clients through timely responses and strong customer service 
  • Support your team in addressing client risk management needs through consultative conversations and personalized strategies. 
  • Conduct regular audits to ensure compliance with regulations and maintain high service standards. 
  • Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits 
  • Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. 
  • Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth. 
  • Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here’s what you’ll bring to the role: 

  • Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience 
  • OR- 
  • High School degree/GED with a minimum 8+ years client service and/or claims management experience. 
  • A Property and Casualty Insurance License. 
  • Proficiency in Microsoft Office. 
  • A desire to build relationships and deliver results. 
  • Adaptability and resilience in managing shifting priorities. 
  • A collaborative mindset to work with teams across Gallagher. 

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Here’s what you’ll bring to the role: 

  • Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience 
  • OR- 
  • High School degree/GED with a minimum 8+ years client service and/or claims management experience. 
  • A Property and Casualty Insurance License. 
  • Proficiency in Microsoft Office. 
  • A desire to build relationships and deliver results. 
  • Adaptability and resilience in managing shifting priorities. 
  • A collaborative mindset to work with teams across Gallagher. 
Education:UNAVAILABLEEmployment Type: FULL_TIME

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