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Services Manager Jobs in Whitby, ON (NOW HIRING)

SNC-Lavalin

Field Services Manager

Toronto, ON · Hybrid

CA$132K - CA$183K/yr

Overview The Field Services Manager plays a critical role in delivering high-quality site inspection and construction auditing services for Transmission and Distribution (T&D) projects across Ontario.

Xylem

Regional Services Manager - Canada

Toronto, ON

  • Medical

  • Dental

  • Vision

  • PTO

The Regional Services Manager is responsible for ensuring each project is completed on-time, on-budget, and within customer specifications - while also driving continuous improvement in technical ...

Xylem

Regional Services Manager - Canada

Aurora, ON

  • Medical

  • Dental

  • Vision

  • PTO

The Regional Services Manager is responsible for ensuring each project is completed on-time, on-budget, and within customer specifications - while also driving continuous improvement in technical ...

Jonas Chorum

Manager, Professional Services

Markham, ON

CA$75K - CA$85K/yr

Manager of Professional Services SpaSoft THE COMPANY SpaSoft is the pioneer of spa and activity management systems and is the longest-standing solution with over 20+ years of experience. Paving the ...

Td

Manager, Creative Services

Toronto, ON

The Manager, Creative Practice (Level 10) will support Tier 1 campaign creative development and production, as well as lead Tier 2 and 3 creative development and production with external agencies ...

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Services Manager information

What is a services manager?

Services Managers are professionals responsible for overseeing the delivery, quality, and efficiency of services provided by a company or organization. They manage teams, coordinate operations, and ensure customer satisfaction by maintaining high service standards. Their role often includes setting goals, monitoring performance, resolving issues, and implementing improvements to optimize service delivery and client experience.

What are the key skills and qualifications needed to thrive as a services manager?

To thrive as a Services Manager, you need expertise in operations management, customer service, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and industry-specific tools is typically required. Strong communication, problem-solving, and organizational skills help you motivate teams and resolve client issues effectively. These abilities are crucial for ensuring service quality, client satisfaction, and efficient team performance in a competitive environment.

How does a services manager typically collaborate with other departments to ensure seamless client experiences?

As a Services Manager, collaboration with other departments—such as sales, operations, and customer support—is a key part of the role. You’ll regularly coordinate with these teams to align on client expectations, resolve issues efficiently, and implement service improvements. Effective communication and cross-functional meetings are often used to share updates and address challenges proactively. This collaborative environment helps ensure that the client receives consistent, high-quality service throughout their engagement with the company.

What is the difference between Services Manager vs Customer Service Supervisor?

AspectServices ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree in business, management, or related field; experience in service deliveryHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOversees multiple service teams, manages operations, and develops strategiesSupervises customer service staff, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries like IT, healthcare, and hospitalityFound in retail, call centers, and hospitality sectors

The Services Manager typically has a broader strategic role, overseeing multiple teams and service processes, while the Customer Service Supervisor focuses on direct team supervision and customer interactions. Both roles require strong communication skills, but the Services Manager often requires more management experience and higher education credentials.

Is a services manager a stressful job?

A services manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing teams, and meeting performance targets. The level of stress varies depending on the industry, company size, and individual workload, but strong organizational and communication skills help manage job pressures effectively.

What are the most commonly searched types of Services jobs in Whitby, ON?

The most popular types of Services jobs in Whitby, ON are:

What cities near Whitby, ON are hiring for Services Manager jobs?

Cities near Whitby, ON with the most Services Manager job openings:

Services Manager jobs near you
Infographic showing various Services Manager job openings in Whitby, ON as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Workplace Services Manager

Cushman & Wakefield

Toronto, ON • On-site

CA$83K/yr

Full-time

Re-posted 25 days ago

Cushman & Wakefield rating

7.4

Company rating: 7.4 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

112th of 204 rated real estate companies

Job description

Job Title

Workplace Services Manager

Job Description Summary

This role is rooted in hospitality: creating a warm, welcoming, and effortlessly professional environment. The ideal candidate leads with a proactive service mindset, communicates with professionalism, confidence, and care, and takes pride in the details that make a workplace feel exceptional.

Job Description

Experience & Hospitality

  • Serve as the first point of welcome - greet every employee, visitor, and guest with warmth, professionalism, and genuine care.
  • Deliver engaging workplace orientations for new employees and visitors, including facility orientation, amenity overviews, and service introductions.
  • Build and sustain positive relationships with employees, building management, vendors, and service partners through consistent, courteous engagement.
  • Anticipate needs and proactively communicate updates on service requests, ensuring every interaction is resolved promptly and thoroughly.
  • Represent the ServiceNow brand as a visible, positive ambassador - setting the tone for an elevated workplace experience.
  • Partner with WPS Operations, Communications, and Innovation Center to plan, support and deliver all internal and external meetings, engagements, executive briefings, events, high-profile executive visits, and special activations.
  • Maintains awareness of daily meeting and event schedules and ensures campus readiness to welcome external guests, including coordination of access, signage, and hospitality logistics.

Administrative & Communication

  • Manage all front desk and reception functions with accuracy, efficiency, and discretion.
  • Serve as the communication link between visitors, employees, and internal teams - ensuring smooth, timely coordination.
  • Handle telephone inquiries and direct requests to the appropriate teams and maintain accurate records and documentation.
  • Support audit and investigative documentation with professionalism and confidentiality.

Access Control & Visitor Management

  • Administer visitor registration, badge issuance, and identity verification in accordance with security policies.
  • Manage badge operations for employees, contractors, and visitors - including access provisioning, revocation, and lifecycle tracking.
  • Coordinate visitor escorts for restricted areas and respond to access inquiries with accurate, policy-aligned guidance.
  • Arrange COI's and necessary documentation for deliveries to meet Landlord requirements.

Security, Safety & Emergency Response

  • Maintain a visible, professional presence at entry points to support a safe and secure workplace environment.
  • Monitor for and report suspicious activity, unauthorized access attempts, or policy violations to the appropriate security teams.
  • Execute emergency protocols as needed - including medical, fire, and active threat scenarios - and coordinate with emergency services.
  • Screen incoming packages, maintain secure storage, and document incidents accurately for post-event review.
  • Enforce access policies, clean desk standards, and visitor escort protocols consistently and professionally.

Education:

  • High School Diploma or equivalent from an accredited institution (required).
  • Customer service, hospitality, or reception experience (preferred).
  • Experience in security, facilities, or access control environments (preferred).
  • Must successfully complete Basic First Aid, AED, and CPR certification.

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team.This posting is for a new position.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 70,805.00 - $83,300.00Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s'engage a respecter l'equite en matiere d'emploi. Notre objectif est d'offrir un milieu de travail diversifie, inclusif et exempt d'obstacles. Si vous etes une personne handicapee et que vous avez besoin de recevoir l'offre d'emploi dans un autre format ou d'acceder a toute autre mesure d'adaptation au cours du processus d'embauche, veuillez soumettre votre demande par courriel a canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.INCO: "Cushman & Wakefield"

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