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Services Manager Jobs in Bothell, WA (NOW HIRING)

Epiq

eDiscovery Client Services Manager

Seattle, WA · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

Pwc

International Tax Services - Manager

Seattle, WA · On-site

$99K - $266K/yr

Industry/Sector Not Applicable Specialism International Tax Services Management Level Manager & Summary A career within International Tax Services will provide you with the opportunity to help PwC ...

King County

Homeless Services Manager (PPM IV)

Seattle, WA · On-site

$123K - $157K/yr

The Project/Program Manager IV will provide leadership for homeless service funding and contracting, partnering closely with other funders and HCD teams supporting our region's efforts to address ...

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All JobsServices JobsServices Manager JobsServices Manager Jobs in Bothell, WA

Services Manager information

See Bothell, WA salary details

$30.7K

$91.3K

$153.7K

How much do services manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for services manager in Bothell, WA is $91,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $130,200.00 per year, depending on experience, location, and employer.

What is a services manager?

Services Managers are professionals responsible for overseeing the delivery, quality, and efficiency of services provided by a company or organization. They manage teams, coordinate operations, and ensure customer satisfaction by maintaining high service standards. Their role often includes setting goals, monitoring performance, resolving issues, and implementing improvements to optimize service delivery and client experience.

What are the key skills and qualifications needed to thrive as a services manager?

To thrive as a Services Manager, you need expertise in operations management, customer service, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and industry-specific tools is typically required. Strong communication, problem-solving, and organizational skills help you motivate teams and resolve client issues effectively. These abilities are crucial for ensuring service quality, client satisfaction, and efficient team performance in a competitive environment.

What is the difference between Services Manager vs Customer Service Supervisor?

AspectServices ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree in business, management, or related field; experience in service deliveryHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOversees multiple service teams, manages operations, and develops strategiesSupervises customer service staff, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries like IT, healthcare, and hospitalityFound in retail, call centers, and hospitality sectors

The Services Manager typically has a broader strategic role, overseeing multiple teams and service processes, while the Customer Service Supervisor focuses on direct team supervision and customer interactions. Both roles require strong communication skills, but the Services Manager often requires more management experience and higher education credentials.

How does a services manager typically collaborate with other departments to ensure seamless client experiences?

As a Services Manager, collaboration with other departments—such as sales, operations, and customer support—is a key part of the role. You’ll regularly coordinate with these teams to align on client expectations, resolve issues efficiently, and implement service improvements. Effective communication and cross-functional meetings are often used to share updates and address challenges proactively. This collaborative environment helps ensure that the client receives consistent, high-quality service throughout their engagement with the company.

Is a services manager a stressful job?

A services manager role can be stressful due to managing client expectations, overseeing team performance, and ensuring service quality. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
What cities near Bothell, WA are hiring for Services Manager jobs? Cities near Bothell, WA with the most Services Manager job openings:
Services Manager jobs near you
Infographic showing various Services Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $91,305 per year, or $43.9 per hour.

Washington Area Professional Services Manager

HDR

Bellevue, WA • On-site

Full-time

Re-posted 27 days ago

HDR rating

9.1

Company rating: 9.1 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

41st of 447 rated engineering

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:' https://www.hdrinc.com/our-story'
HDR is a 100% employee-owned professional services firm, specializing in engineering, architecture, environmental and construction services. We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward.
The HDR Washington Area is seeking an accomplished, strategic professional to serve as the Professional Services Manager. The successful candidate for this role may come from a variety of different technical backgrounds and will be tasked with helping the HDR Washington program to advance our technical capabilities, promote a strong culture of quality, and drive continuous improvement. This role is well suited for an innovative leader with passions for integrating technical excellence, staff development and operational performance to build high-performing teams and deliver strong outcomes for clients and communities.
As the Washington Professional Services Manager, you will report to the Washington Area Manager and work in partnership to lead staff development and drive technical excellence for 500+ professionals in the Washington program. The Professional Services Manager role emphasizes the building of engaged, well-supported teams by developing strong technical depth; implementing quality delivery; achieving utilization and staff growth targets;, staff development and training; strengthening technical practices, thoughtfully implementing technology solutions; and overseeing excellence in project delivery. This role may also serve as supervisor for our cross sector Business Class Leads.
Collaboration is central to the role, including close coordination with operations management and leaders across HDR's Water, Resources, Transportation, and Building Engineering Systems business groups as well as our integrated partners in quality, project management, and other key project delivery support programs.
In the role of Area Professional Services Manager, we'll count on you to:
  • Be responsible to the Area Manager (AM) to develop, coordinate, monitor and improve technical competencies of area staff to meet client needs and market drivers.
  • Lead and monitor development and training of area staff in technical and business competencies.
  • Oversee workload balancing and ensure qualified staffing of project teams.
  • Partner with Area Quality and Records Manager to lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement.
  • Monitor project QC Review activities including assignment of experienced and qualified reviewers.
  • Lead and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices and lessons learned.
  • Lead and participate in critical project reviews and support project teams with management of claims and losses.
  • Serve as a leadership liaison for the Area mentoring and talent initiatives.
  • Oversee technical and digital delivery evolution, in collaboration with subject matter experts.
  • Work with AM to streamline and coordinate business processes consistent with area and corporate policies.
  • Oversee and ensure implementation of quality, standards, and best practices.
  • Provide leadership to assigned business class leaders, including the cross-sector leaders.
  • Collaborate with Area operations, business classes, and project delivery leaders.
  • Participate in Area strategic planning and plan implementation.
  • Support area activities related to hiring and retaining key staff.
  • Serve as a champion for cross-business group (BGX) opportunities.
  • Support communication and coordination within all business groups.
  • Perform other duties as needed

Qualifications
Required Qualifications
  • Bachelors degree in a related field
  • A minimum 15 years' of experience
  • Maintains professional or engineering registration and has extensive related technical expertise
  • Experienced in management and development of diverse teams
  • Works cooperatively with operations managers, technical staff and marketing managers on professional services-related efforts
  • Committed to quality, improvement and HDR values
  • An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

What HDR employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About HDR

Sourced by ZipRecruiter

At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists.

Industry

Specialized design services

Company size

5,001 - 10,000 Employees

Headquarters location

Omaha, NE, US

Year founded

1917

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