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Services Manager Jobs in Graham, WA (NOW HIRING)

Senior Helpers

Client Services Manager

Auburn, WA · On-site

Our Client Service Manager will manage and develop all client services for Senior Helpers of Seattle within the franchise territory including converting leads, retention of clients, and managing the ...

Archbright

Mediation Services Manager

Tacoma, WA · On-site

$28 - $34/hr

Center for Dialog & Resolution is seeking a Mediation Services Manager! The Center for Dialog & Resolution (CDR) is an independent non-profit 501(c)(3) mediation service provider, training center ...

Archbright

Mediation Services Manager

Tacoma, WA · On-site

$28 - $34/hr

Center for Dialog & Resolution is seeking a Mediation Services Manager! The Center for Dialog & Resolution (CDR) is an independent non-profit 501(c)(3) mediation service provider, training center ...

Sound Credit Union

Workplace Services Manager

Tacoma, WA · On-site

$26.35 - $39.52/hr

Sound Credit Union is currently seeking a Workplace Services Manager to join our team! If you have experience in project management or corporate facilities and are passionate about supporting a ...

Brookdale

Clinical Services Manager

Federal Way, WA · On-site

$72K - $99K/yr

Brookdale Healthcare Services is looking for a Home Health Clinical Services Manager to provide services in the South King County area. Join a dynamic team of health care providers focused on health ...

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All JobsServices JobsServices Manager JobsServices Manager Jobs in Graham, WA

Services Manager information

See Graham, WA salary details

$26.9K

$80K

$134.6K

How much do services manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for services manager in Graham, WA is $79,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $114,100.00 per year, depending on experience, location, and employer.

What is a services manager?

Services Managers are professionals responsible for overseeing the delivery, quality, and efficiency of services provided by a company or organization. They manage teams, coordinate operations, and ensure customer satisfaction by maintaining high service standards. Their role often includes setting goals, monitoring performance, resolving issues, and implementing improvements to optimize service delivery and client experience.

What are the key skills and qualifications needed to thrive as a services manager?

To thrive as a Services Manager, you need expertise in operations management, customer service, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and industry-specific tools is typically required. Strong communication, problem-solving, and organizational skills help you motivate teams and resolve client issues effectively. These abilities are crucial for ensuring service quality, client satisfaction, and efficient team performance in a competitive environment.

How does a services manager typically collaborate with other departments to ensure seamless client experiences?

As a Services Manager, collaboration with other departments—such as sales, operations, and customer support—is a key part of the role. You’ll regularly coordinate with these teams to align on client expectations, resolve issues efficiently, and implement service improvements. Effective communication and cross-functional meetings are often used to share updates and address challenges proactively. This collaborative environment helps ensure that the client receives consistent, high-quality service throughout their engagement with the company.

What is the difference between Services Manager vs Customer Service Supervisor?

AspectServices ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree in business, management, or related field; experience in service deliveryHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOversees multiple service teams, manages operations, and develops strategiesSupervises customer service staff, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries like IT, healthcare, and hospitalityFound in retail, call centers, and hospitality sectors

The Services Manager typically has a broader strategic role, overseeing multiple teams and service processes, while the Customer Service Supervisor focuses on direct team supervision and customer interactions. Both roles require strong communication skills, but the Services Manager often requires more management experience and higher education credentials.

Is a services manager a stressful job?

A services manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing teams, and meeting performance targets. The level of stress varies depending on the industry, company size, and individual workload, but strong organizational and communication skills help manage job pressures effectively.

What cities near Graham, WA are hiring for Services Manager jobs?

Cities near Graham, WA with the most Services Manager job openings:

Services Manager jobs near you
Infographic showing various Services Manager job openings in Graham, WA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $79,973 per year, or $38.4 per hour.

Client Services Manager

Senior Helpers

Auburn, WA • On-site

Full-time

PTO

Re-posted 28 days ago

Key responsibilities

  • Create and implement an onboarding process for new clients requesting services.

  • Respond to service inquiry calls, conduct follow-up communications, and be the main contact during the first 30-90 days of service for new clients and their families.

  • Complete assessments, manage client visits, monitor service quality, and adapt care plans to ensure client satisfaction and retention.

Job description

Improve our clients' lives one conversation at a time. If you are an individual who enjoys helping others decided on the best way to care for their family members by actively listening to their concerns, reviewing care plans, and visiting client's homes to ensure quality of care, our Client Service Manager position would be the career for you!
Our Client Service Manager will manage and develop all client services for Senior Helpers of Seattle within the franchise territory including converting leads, retention of clients, and managing the growth of hours from current clients.
Job Benefits:
  • Company car
  • Paid Time Off
  • Bonus structure

Job Duties:
New Clients
  • Create and implement an onboarding process for new clients requesting services.
  • Respond to all service inquiry calls and conduct follow-up communications with leads to meet client conversion targets.
  • Be the main contact for introductions, first days of service calls, and visits for new clients and their families within the clients' first 30-90 days of services.
  • Determine the service offerings needed to enhance seniors' quality of life.

Existing Clients
  • Complete assessments and re-assessments using LIFE Profile
  • Spend approximately two to three days in the field reassessing clients and managing client visits in the hospital, rehabs, facilities, etc.
  • Complete quality assurance checks on a recurring basis to assess the quality of services and client/family satisfaction.
  • Monitor online reviews from existing clients and their families to identify service improvement opportunities and implement changes to improve services provided.
  • Adapt and communicate the client care plans as needed.
  • Communicate with Scheduler and Care Team Manager to adjust caregiver client assignments as needed.
  • Update the client retention dashboard on a weekly basis and create a plan for replacing lost hours and proactive care management on a weekly basis.
  • Generate internal growth each month consistent with company goals.
  • Proactively prevent and resolve problems and issues reported.

Job Qualifications:
  • 3+ years' experience in customer service, client services and management, sales, and account management experience
  • Exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment.
  • Excellent verbal communication and follow-up skills and the ability to quickly build rapport with prospects, clients, and client families.
  • Ability to learn software programs quickly.
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook

Why Work for Senior Helpers of Seattle?
  • Great Place to Work® Certified
  • Autonomy-We encourage our team members' independence and believe in our team to complete their job duties without micromanaging.
  • Task Variety-We provide an engaging workday that uses your various skill sets to avoid monotony.

About Senior Helpers of Seattle:
We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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