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Servicenow Program Manager Jobs (NOW HIRING)

iTech AG

Program Manager - ServiceNow (342)

Arlington, VA · On-site +1

$71.90K - $79.40K/yr

Lead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance keeping execution on-platform rather than in off ...

ProSidian Consulting

Program Manager

Alexandria, VA · Hybrid

We seek Program Manager | Servicenow & Sharepoint Online Development - Integration Support [NSF0074074] candidates with relevant Government And Public Services Sector Experience (functional and ...

Deloitte

Cyber Manager - ServiceNow

Grand Rapids, MI · On-site

$106.70K - $144.20K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

Deloitte

Cyber Manager - ServiceNow

Philadelphia, PA · On-site

$106.10K - $143.40K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

Deloitte

Cyber Manager - ServiceNow

Boise, ID · On-site

$96K - $129.70K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

Deloitte

Cyber Manager - ServiceNow

San Francisco, CA · On-site

$130.80K - $176.70K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

Deloitte

Cyber Manager - ServiceNow

Tempe, AZ · On-site

$108K - $145.90K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

Deloitte

Cyber Manager - ServiceNow

Los Angeles, CA · On-site

$119.60K - $161.60K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

Deloitte

Cyber Manager - ServiceNow

Colorado Springs, CO · On-site

$106.90K - $144.40K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

Deloitte

Cyber Manager - ServiceNow

Memphis, TN · On-site

$108K - $146K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

Deloitte

Cyber Manager - ServiceNow

Las Vegas, NV · On-site

$106K - $143.30K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

Deloitte

Cyber Manager - ServiceNow

Fresno, CA · On-site

$110.20K - $148.90K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

Deloitte

Cyber Manager - ServiceNow

Boston, MA · On-site

$120.60K - $162.90K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

Deloitte

Cyber Manager - ServiceNow

Huntsville, AL · On-site

$110.10K - $148.70K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

Deloitte

Cyber Manager - ServiceNow

Hermitage, TN · On-site

$97.30K - $131.40K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

Deloitte

Cyber Manager - ServiceNow

Nashville, TN · On-site

$107.20K - $144.90K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

Deloitte

Cyber Manager - ServiceNow

Jersey City, NJ · On-site

$121.50K - $164.20K/yr

As a Cyber Manager - ServiceNow, you will lead the delivery of multi-workstream ServiceNow programs, ensuring effective stakeholder engagement and managing cross-functional teams to mitigate delivery ...

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All JobsServicenow Program Manager Jobs

Servicenow Program Manager information

See salary details

$35.5K

$68.8K

$114.5K

How much do servicenow program manager jobs pay per year?

As of May 30, 2026, the average yearly pay for servicenow program manager in the United States is $68,758.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ServiceNow Program Manager, and why are they important?

To thrive as a ServiceNow Program Manager, you need expertise in IT service management, program leadership, and a deep understanding of ServiceNow platform capabilities, often supported by a bachelor’s degree and ServiceNow certifications. Familiarity with project management tools such as Jira or MS Project, and hands-on experience administering or configuring ServiceNow modules, are typically required. Exceptional communication, stakeholder management, and problem-solving skills set top candidates apart. These skills ensure effective delivery of ServiceNow solutions that align with business goals and drive organizational transformation.

What are some common challenges faced by ServiceNow Program Managers when implementing large-scale projects?

ServiceNow Program Managers often encounter challenges such as aligning diverse stakeholder requirements, managing cross-functional teams, and ensuring smooth adoption of new processes. Integrating ServiceNow with existing legacy systems can also pose technical and change management hurdles. To succeed, strong communication skills, proactive risk management, and a solid understanding of both the platform and business objectives are essential.

What is a ServiceNow Program Manager?

A ServiceNow Program Manager oversees the planning, execution, and delivery of projects related to the ServiceNow platform within an organization. They coordinate between technical teams, stakeholders, and business units to ensure that ServiceNow implementations align with business goals and deliver value. Their responsibilities often include resource management, project scheduling, risk mitigation, and ensuring that projects stay on track with respect to scope, budget, and timeline. This role requires both technical understanding of ServiceNow and strong leadership and communication skills.

What is the difference between Servicenow Program Manager vs Servicenow Project Manager?

AspectServicenow Program ManagerServicenow Project Manager
ResponsibilitiesOversees multiple related projects, manages strategic initiatives, aligns projects with business goalsManages individual projects, ensures project deliverables, manages project scope, schedule, and resources
CertificationsITIL, PMP, ServiceNow certifications often preferredPMI-ACP, PMP, ServiceNow certifications often preferred
Work EnvironmentStrategic planning, stakeholder management, cross-project coordinationProject execution, team management, task tracking
FocusProgram-level outcomes and strategic alignmentProject-level delivery and deadlines

The Servicenow Program Manager focuses on overseeing multiple projects and aligning them with strategic business goals, while the Servicenow Project Manager concentrates on managing individual projects to ensure timely delivery. Both roles require similar certifications and work within the ServiceNow ecosystem, but their scope and responsibilities differ significantly.

What cities are hiring for Servicenow Program Manager jobs? Cities with the most Servicenow Program Manager job openings:
What states have the most Servicenow Program Manager jobs? States with the most job openings for Servicenow Program Manager jobs include:
Infographic showing various Servicenow Program Manager job openings in the United States as of May 2026, with employment types broken down into 2% Full Time, 85% Part Time, and 13% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $68,758 per year, or $33.1 per hour.
Program Manager - ServiceNow (342)

Program Manager - ServiceNow (342)

iTech AG

Arlington, VA • On-site, Remote

$71.90K - $79.40K/yr

Full-time

Posted 25 days ago

Job description

Description
OVERVIEW
iTech AG is seeking an experienced Program Manager to lead the delivery of ServiceNow solutions in support of a federal client program.
This individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation.
ROLES AND RESPONSIBILITIES
  • Lead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance keeping execution on-platform rather than in off-platform tools
  • Utilize ServiceNow to manage backlogs, sprints, stories, and release planning across concurrent workstreams
  • Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities
  • Oversee all contract administration to ensure full compliance with deliverables, terms and conditions, service quality standards, and applicable federal government rules, regulations, and industry standards
  • Direct and manage multiple, complex, and inter-related tasks and workstreams to support task order deliverables on schedule and within scope and budget
  • Monitor program performance, costs, scope, and schedules to meet program and client objectives; identify, escalate, and mitigate risks proactively
  • Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities
  • Serve as the authorized client interface and primary point of accountability - acting as liaison between the client, oversight manager, technical monitor, and all support services across functional business and technology offices
  • Manage multiple vendors and subcontractors simultaneously across projects and operations and maintenance workstreams; supervise contractor personnel including performance feedback and day-to-day task direction
  • Own all program reporting including SLA performance, financial status, and staffing; manage contractor onboarding and offboarding and ensure timely access provisioning and clearance coordination
  • Advise and engage the client on key operational and strategic priorities, providing advisory support for complex challenges and ensuring on-time delivery of high-quality work products
  • Build strong relationships with stakeholders
  • Ensure deliverables are clear, actionable, and implementation-ready
  • Coordinate and lead cross-functional teams of architects, analysts, developers, and designers across multiple workstreams; facilitate sprint ceremonies, technical reviews, and stakeholder working sessions
  • Manage dependencies, risks, and issues across workstreams - escalating appropriately, driving resolution, and mentoring team members on agile practices and federal delivery norms
  • Delegate and manage workstreams while ensuring consistency and quality
  • Review and refine deliverables produced by supporting team members
  • Other duties as assigned

MINIMUM QUALIFICATIONS
  • 5+ years of experience as a project manager leading enterprise IT implementations
  • Minimum of 3 years demonstrated experience in leading ServiceNow implementations.
  • Hands-on working knowledge of the ServiceNow platform, including understanding of platform architecture, module interdependencies, and native project/agile features
  • Proven ability to serve as the primary client point of contact on a federal IT contract, managing task order execution and program delivery accountability
  • Experience coordinating cross-functional delivery teams including architects, developers, analysts, and designers across multiple concurrent workstreams
  • Demonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency.
  • Experience working with multiple stakeholders across business and IT
  • Excellent communication skills, including executive-level presentation ability
  • Experience owning program-level reporting including SLA performance tracking, financial reporting, and staffing status
  • Experience supporting DevSecOps practices within a federal IT delivery context, including CI/CD pipeline awareness and IT security and compliance requirements
  • Strong direct client communication skills with the ability to present complex technical concepts to non-technical audiences
  • Experience developing dashboards and reporting within the ServiceNow platform
  • Familiarity with federal IT environments, federal acquisition regulations, and government IT security requirements

EDUCATION AND CERTIFICATIONS
  • Bachelor's degree
  • Project Management Professional (PMP)

PREFERRED QUALIFICATIONS
  • ServiceNow Micro Certifications in Performance Analytics, Agile, and Test Management.
  • ServiceNow CSA
  • Experience in multi-entity or federated operating models

SECURITY CLEARANCE
  • Ability to obtain and maintain public trust clearance
  • Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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