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Service Writing Jobs in Portland, OR (NOW HIRING)

HTG, Inc.

Service Desk Monitoring Technician

Portland, OR · On-site

$24 - $26/hr

Excellent customer service, written and verbal communications skills * Experience with documenting processes and workflows Work Schedule: Remote work schedule, with the below shift each week: Tuesday ...

Swickard Auto Group

Service Advisor

Vancouver, WA · On-site

$50K - $120K/yr

... Write up repair orders accurately, capturing customer concerns clearly for the service team • ... Provide clients with accurate estimates, transparent timelines, and proactive updates throughout ...

WGNSTAR

Technical Writer

Hillsboro, OR · On-site

Bachelor's degree or certification in Technical Writing, Quality Assurance, Process Improvement ... services through our Employee Assistance Program (EAP). In the communities that surround our ...

Acara Solutions

Technical Writer II

Tualatin, OR

$43.50/hr

... search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do ... What You'll Bring: * 2+ years of experience in technical writing, manufacturing engineering ...

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Showing results 41-60

All JobsService Writing JobsService Writing Jobs in Portland, OR

Service Writing information

See Portland, OR salary details

$12

$25

$45

How much do service writing jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service writing in Portland, OR is $25.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

How does a service writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a service writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.
Service Writing jobs near you
Infographic showing various Service Writing job openings in Portland, OR as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,576 per year, or $25.8 per hour.

Service Desk Monitoring Technician

HTG, Inc.

Portland, OR • On-site

$24 - $26/hr

Full-time

Posted 11 days ago

Job description

Server Monitoring and Patching Technician


Candidate MUST be local to the Portland/Vancouver metro area.  This is NOT a 100% remote position and we are not going to consider applicants who do not currently live in the area.


HTG is looking for an experienced technician to provide after hours Server Monitoring services for one of our enterprise clients. This is a remote position working with the clients server team to initiate, monitor and trouble shoot server operations, and assist end users  and resolve tickets as needed. 


Duties include:


  1. Monitoring Servers, network equipment, and critical web applications with Solarwinds. Troubleshooting or routing issues as they arise.
  2. Monitor and Troubleshoot servers that fail to install patches, Work with internal teams to setup out-of-band patching to reinstall the patches again.
  3. Monitoring application scripting environment in Stonebranch. Resolving issues or routing as needed.
  4. Taking end user support calls and troubleshooting as needed.
  5. Facilitate communication between multiple teams when priority issues arise.
  6. Creating Active Directory groups, file shares, shared email addresses, or distribution lists.
  7. Adding or removing users from Active Directory groups, database membership, shared emails, or software roles.


Experience required:


  • 3-5 years in a technical support role
  • Experience with monitoring ticket systems and working with end users
  • Experience with working with a ticketing system in the last 5 years
  • Excellent customer service, written and verbal communications skills
  • Experience with documenting processes and workflows


Work Schedule: 

Remote work schedule, with the below shift each week: 


Tuesday, Wednesday and Thursday

7PM - 7AM 


Plenty of opportunity for extra hours and overtime

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About Htg

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

51 - 200 Employees

Headquarters location

Vancouver, WA, US

Year founded

1996

Social media

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