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Service Writing Jobs in Portland, OR (NOW HIRING)

NorthWest Handling Systems

Service Manager

Portland, OR · On-site

$100K - $140K/yr

EOE/Minorities/Females/Vet/Disabled Position Requirements -Minimum qualifications: 7 years of service experience. -Excellent verbal and written communication skills. -Strong computer literacy ...

Freeman Motor

Auto BodyShop Estimator

Portland, OR · On-site

$75K - $160K/yr

Previous experience in auto repair industry, such as service advising, service writing, warranty claims or auto technician experience is strongly preferred * Sales experience is required Physical ...

Freeman Motor

Auto BodyShop Estimator

Portland, OR · On-site

$75K - $160K/yr

Previous experience in auto repair industry, such as service advising, service writing, warranty claims or auto technician experience is strongly preferred * Sales experience is required Physical ...

HTG, Inc.

Service Desk Monitoring Technician

Portland, OR · On-site

$24 - $26/hr

Excellent customer service, written and verbal communications skills * Experience with documenting processes and workflows Work Schedule: Remote work schedule, with the below shift each week: Tuesday ...

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Showing results 21-40

All JobsService Writing JobsService Writing Jobs in Portland, OR

Service Writing information

See Portland, OR salary details

$12

$25

$45

How much do service writing jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for service writing in Portland, OR is $25.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $29.57 per hour, depending on experience, location, and employer.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

How does a service writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a service writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

Can you be a service writer with no experience?

Service writers typically need some knowledge of automotive repair and customer service skills, but entry-level positions may be available for those without prior experience. Training is often provided on the job, and familiarity with repair orders and basic tools can be helpful. Certifications like ASE can improve prospects but are not always required for starting roles.

How does a service writer get paid?

A service writer typically earns a combination of a base salary and commissions or bonuses based on the sales they generate or the services they sell. Compensation may also include benefits such as health insurance and paid time off, and some employers offer performance-based incentives to motivate sales and customer satisfaction.

How to get into service writing?

To get into service writing, develop strong communication and technical skills, often through relevant education or training in automotive, mechanical, or technical fields. Gaining experience with diagnostic tools and understanding service procedures can also be beneficial, and some employers prefer candidates with certifications such as ASE or manufacturer-specific training.

What do you do as a service writer?

A service writer acts as a liaison between customers and the service department in an auto repair or maintenance shop. They document customer concerns, create repair orders, communicate repair details and costs, and ensure the work is completed efficiently. Strong communication skills and familiarity with diagnostic tools or service management software are often required.
Service Writing jobs near you
Infographic showing various Service Writing job openings in Portland, OR as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,576 per year, or $25.8 per hour.

Automotive Service Advisor - Sandy, OR | Dick Hannah Dealerships

Dick Hannah Ford

Sandy, OR • On-site

$6.5K - $11K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Our Automotive Service Writers excel in bolstering service department business through expertly recommending and selling essential service to customers, while prioritizing exceptional customer service and fostering long-term client relationships that strengthen our “Believe in Nice” culture. 

Automotive Service Writers Compensation and Benefits:

Automotive Service Writers Competitive Salary:  Expected monthly earnings averaging $6,500 to $11,000 based on experience and performance.

Generous Paid Time Off (PTO): We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.

Paid Holidays: Hannah Motor Company offers 5 paid holidays per year to Automotive Service Advisors/Writers subject to completion of the introductory period and other eligibility requirements as per company policy.

Automotive Service Advisor/Writer Responsibilities: 

  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
  • Explains completed work and all charges to customers. 
  • Maintains high customer satisfaction standards.
     

Automotive Service Advisor/Writer Qualifications: 

  • Automotive experience required.
  • Ford or domestic manufacturer experience a plus.
  • Customer service skills required.
  • Ability to read and comprehend instructions and information.
  • Excellent communication and time management skills.
  • Ability to multi-task and prioritize.
  • Physical ability to use computer hardware/software.
  • Team player with a positive attitude and ability to collaborate in a team-oriented process.
  • Must have valid drivers license and be insurable with company insurance.

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.

Dick Hannah Dealerships. Believe in nice.
 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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