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Service Writing Jobs in Tennessee (NOW HIRING)

Thompson Truck Group

Service Writer

Knoxville, TN · On-site

Service Advisor/Writer - Knoxville | Thompson Truck Group Thompson Truck Group is expanding our Knoxville team and seeking a Service Advisor/Writer who delivers exceptional customer service and ...

City Auto Memphis

Automotive Service Writer

Memphis, TN · On-site

$45K - $52K/yr

Automotive Service Writer Are you a people-person who thrives in a fast-paced environment and knows how to keep things moving? City Auto Sales in Memphis is growing quickly and looking for an ...

City Auto Memphis

Automotive Service Writer

Memphis, TN · On-site

$45K - $52K/yr

City Auto Sales in Memphis is growing quickly and looking for an Automotive Service Writer who brings energy, confidence, and strong communication skills to the front of the shop. This is a ...

City Auto Memphis

Automotive Service Writer

Memphis, TN · On-site

$45K - $52K/yr

What You'll Be Doing As an Automotive Service Writer, you will serve as the primary point of contact for customers throughout their service visit. This includes greeting customers, listening ...

Agpro

Service Writer

Cleveland, TN · On-site

Description Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership. Job Duties : * Fields internal and ...

WMH

Service Coordinator / Dispatcher

Piney Flats, TN

$17.25 - $21.75/hr

If you've worked in service dispatching, service writing, customer support, automotive service, fleet maintenance, equipment service, heavy equipment, construction equipment, or industrial operations ...

WMH

Service Coordinator / Dispatcher

Piney Flats, TN · On-site

$17.25 - $21.75/hr

If you've worked in service dispatching, service writing, customer support, automotive service, fleet maintenance, equipment service, heavy equipment, construction equipment, or industrial operations ...

WMH

Service Coordinator / Dispatcher

Piney Flats, TN · On-site

$17.50 - $22.25/hr

If you've worked in service dispatching, service writing, customer support, automotive service, fleet maintenance, equipment service, heavy equipment, construction equipment, or industrial operations ...

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All JobsService Writing JobsService Writing Jobs in Tennessee

Service Writing information

See Tennessee salary details

$10

$22

$38

How much do service writing jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for service writing in Tennessee is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $25.29 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

Is service writing a hard job?

Service writing can be challenging as it requires strong communication skills, technical knowledge, and attention to detail to accurately document repairs and communicate with customers. The job often involves working under time constraints and handling multiple tasks simultaneously. Experience with diagnostic tools and certifications can help improve efficiency and ease the workload.

How does a Service Writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

How much do service writers make in the US?

Service writers in the US typically earn an average annual salary of around $35,000 to $50,000, with experienced professionals and those working in busy repair shops earning higher wages. Compensation can include bonuses and commissions based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What do you do as a service writer?

A service writer acts as a liaison between customers and the service department, documenting vehicle issues, estimating repair costs, and scheduling repairs. They communicate customer concerns to technicians and ensure the work is completed accurately and efficiently, often using dealership or shop management software.

Do service writers make a lot of money?

Service writers typically earn a median annual salary that varies by experience and location, with entry-level positions starting around minimum wage and experienced writers earning higher wages plus potential bonuses. Their income can increase with certifications, technical knowledge, and performance in a busy service environment.
What are popular job titles related to Service Writing jobs in Tennessee? For Service Writing jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Service Writing jobs in Tennessee look for? The top searched job categories for Service Writing jobs in Tennessee are:
What cities in Tennessee are hiring for Service Writing jobs? Cities in Tennessee with the most Service Writing job openings:
Service Writing jobs near you
Infographic showing various Service Writing job openings in Tennessee as of June 2026, with employment types broken down into 34% Full Time, 64% Part Time, 1% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $45,852 per year, or $22 per hour.
Service Writer

Service Writer

Thompson Truck Group

Knoxville, TN • On-site

Other

Posted 12 days ago

Key responsibilities

  • Greet customers, document concerns, and set clear expectations for service timelines.

  • Create, update, and close repair orders with accuracy and attention to detail.

  • Communicate technician findings, obtain customer approval for recommended work, and provide updates throughout the service process.

Job description

Service Advisor/Writer – Knoxville | Thompson Truck Group

Thompson Truck Group is expanding our Knoxville team and seeking a Service Advisor/Writer who delivers exceptional customer service and thrives in a fast‑paced, team‑oriented environment. As a key link between our customers and our service technicians, you will ensure every repair order is accurate, every communication is clear, and every customer leaves with confidence in the work we provide.

About Thompson Truck Group

Thompson Truck Group is a trusted leader in commercial truck sales, service, and support across the region. We are known for our commitment to quality workmanship, customer-first service, and long-term partnerships with fleet operators, independent drivers, and commercial businesses. Our Knoxville location is a high‑performing, customer‑focused operation supported by a strong network of technicians, parts specialists, and service professionals. We invest in our people through ongoing training, modern facilities, and opportunities for advancement—because our team is the foundation of our success.

Key Responsibilities
  • Customer Intake — Greet customers, document concerns, and set clear expectations for service timelines.
  • Repair Order Management — Create, update, and close repair orders with accuracy and attention to detail.
  • Service Recommendations — Communicate technician findings and obtain customer approval for recommended work.
  • Workflow Coordination — Collaborate with technicians and parts staff to ensure efficient scheduling and timely job completion.
  • Customer Communication — Provide updates throughout the service process and follow up to ensure satisfaction.
  • Documentation Accuracy — Maintain precise records, warranty documentation, and compliance with company procedures.
  • Upsell Opportunities — Identify additional maintenance needs that support vehicle longevity and safety.
Required Qualifications
  • Automotive Knowledge — Understanding of vehicle systems, maintenance, and repair processes.
  • Customer Service Experience — Prior experience in a customer‑facing or service‑related role.
  • Communication Skills — Ability to explain technical information clearly and professionally.
  • Organizational Ability — Strong multitasking, time‑management, and follow‑through skills.
  • Computer Proficiency — Comfortable using service management systems and digital communication tools.
  • Valid driver's license with a clean driving record.
Preferred Qualifications
  • Previous experience as a Service Advisor, Service Writer, or similar role
  • Familiarity with warranty processes, commercial truck service, or dealership operations a plus
What Thompson Truck Group Offers
  • Competitive pay
  • Comprehensive benefits package
  • Ongoing training and professional development
  • Modern, well‑equipped service facilities
  • A supportive, team‑driven culture
  • Opportunities for advancement within the Knoxville location and across the organization

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