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Service Writing Jobs in Tennessee (NOW HIRING)

Mazzella Companies

Service Writer

Knoxville, TN · On-site

Description An industrial Service Writer (or Service Advisor) acts as the essential liaison between customers and technicians, scheduling repairs, creating detailed work orders, and managing ...

Mazzella

Service Writer

Knoxville, TN · On-site

Description An industrial Service Writer (or Service Advisor) acts as the essential liaison between customers and technicians, scheduling repairs, creating detailed work orders, and managing ...

FleetPride

Service Writer

Chattanooga, TN · On-site

The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work ...

FleetPride, Inc.

Service Writer

Chattanooga, TN · On-site

The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work ...

City Auto Memphis

Automotive Service Writer

Memphis, TN · On-site

$45K - $52K/yr

City Auto Sales in Memphis is growing quickly and looking for an Automotive Service Writer who brings energy, confidence, and strong communication skills to the front of the shop.This is a ...

City Auto Memphis

Automotive Service Writer

Memphis, TN · On-site

$45K - $52K/yr

What You'll Be Doing As an Automotive Service Writer, you will serve as the primary point of contact for customers throughout their service visit. This includes greeting customers, listening ...

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Showing results 21-40

All JobsService Writing JobsService Writing Jobs in Tennessee

Service Writing information

See Tennessee salary details

$10

$22

$38

How much do service writing jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service writing in Tennessee is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $25.29 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

How does a service writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a service writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

What cities in Tennessee are hiring for Service Writing jobs?

Cities in Tennessee with the most Service Writing job openings:

Service Writing jobs near you
Infographic showing various Service Writing job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $45,852 per year, or $22 per hour.

Service Writer Customer Support Representative

Clarke Power Services

Knoxville, TN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Clarke Power Services rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

6th of 367 rated vehicle maintenance

Job description


Apply
Job Type
Full-time
Description
Service Writer - Customer Support RepresentativeDay Shift: Mon-Fri 9am-5:30pm

When you work with Clarke, you are working with an industry leader! Our Team is currently looking for a Service Writer Customer Support Representative to keep up our level of commitment to customer service. This is a great opportunity for a knowledgeable service writer representative to apply his or her skills in a company that offers a competitive salary and comprehensive benefits.

We would like to talk with you!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Retail focus - Customer Relationship
  • Solicit the sale of new or additional services
  • Strong Data Entry Skills
  • Utilizes a computer system for updating customers on ongoing repairs in the shop or field, processing service invoices to include warranty claims.
  • Communicating with customers in person, over the phone, and using a computer
  • Handle/resolve service-related concerns

EDUCATION and/or EXPERIENCE

  • 2+ years experience in Diesel/Auto/Parts field REQUIRED
  • High school diploma or general education degree (GED)
  • A diesel technician background is strongly encouraged
  • ASE certifications are strongly encouraged
  • A Driver's License is required
  • CDL is a Plus
  • Ability to create professional relationships with customers
  • Ability to stay self-motivated

PHYSICAL and SAFETY REQUIREMENTS

  • While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use their hands to touch, handle, and feel, and reach with their hands and arms. The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance.
  • Must be able to read and write. Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.

Why should you apply?

Clarke is over 60 years old and growing strong. We provide training, a highly competitive salary, a hiring bonus, a full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include:

  • Weekly Pay!
  • Medical, Dental, and Vision Insurance starts the first day of the month after you start!
  • Healthcare Savings Account Option with Annual Company Contribution!
  • 401K Savings Plan with Company Contribution Every Paycheck!
  • Paid Holidays and Vacation!
  • Life and Disability Insurance!
  • Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
  • Work with a GREAT Team of people!

Clarke Power is an Equal Opportunity Employer

What Clarke Power Services employees say

Hours and flexibility

Workplace

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