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Service Writing Jobs in Indiana (NOW HIRING)

BRAMCO GROUP

Service Writer

Indianapolis, IN · On-site

Job Summary: The Service Writer will perform a variety of service and administrative office support functions under the direction of the Branch Service Manager and Regional Manager Job ...

Palmer Trucks

Service Writer I

Darmstadt, IN · On-site

SERVICE WRITER Reports To: Service Manager Summary The primary function of the Service Writer is ensure customers are greeted openly and friendly and to provide extra mile customer service. The ...

Palmer Trucks

Service Writer I

Evansville, IN · On-site

SERVICE WRITER Reports To: Service Manager Summary The primary function of the Service Writer is ensure customers are greeted openly and friendly and to provide extra mile customer service. The ...

Palmer Trucks

Service Writer I

Indianapolis, IN · On-site

SERVICE WRITER Reports To: Service Manager Summary The primary function of the Service Writer is ensure customers are greeted openly and friendly and to provide extra mile customer service. The ...

Palmer Trucks

Service Writer I

Evansville, IN · On-site

SERVICE WRITER Reports To: Service Manager Summary The primary function of the Service Writer is ensure customers are greeted openly and friendly and to provide extra mile customer service. The ...

Palmer Trucks

Service Writer I

Evansville, IN · On-site

Description SERVICE WRITER Reports To: Service Manager Summary The primary function of the Service Writer is ensure customers are greeted openly and friendly and to provide extra mile customer ...

Palmer Trucks

Service Writer I

Evansville, IN · On-site

Service Writer Reports To: Service Manager The primary function of the Service Writer is ensure customers are greeted openly and friendly and to provide extra mile customer service. The individual ...

Palmer Trucks

Service Writer I

Indianapolis, IN · On-site

SERVICE WRITER Reports To: Service Manager Summary The primary function of the Service Writer is ensure customers are greeted openly and friendly and to provide extra mile customer service. The ...

Palmer Trucks

Service Writer I

Indianapolis, IN · On-site

SERVICE WRITER Reports To: Service Manager Summary The primary function of the Service Writer is ensure customers are greeted openly and friendly and to provide extra mile customer service. The ...

Palmer Trucks

Service Writer I

Indianapolis, IN · On-site

Description SERVICE WRITER Reports To: Service Manager Summary The primary function of the Service Writer is ensure customers are greeted openly and friendly and to provide extra mile customer ...

MacAllister Machinery

Service Writer

Indianapolis, IN · On-site

Individual serves as Service Department's main point of customer contact; promptly addressing ... Excellent communication skills including verbal and written with people at all levels of the ...

MacAllister Machinery

Service Writer

Indianapolis, IN · On-site

Individual serves as Service Department's main point of customer contact; promptly addressing ... Excellent communication skills including verbal and written with people at all levels of the ...

Beck Automotive

Automotive Service Writer

Franklin, IN · On-site

$40K - $65K/yr

Auto Service Writer Needed! We are changing our Industry!! Do you want to be part of it? Have you considered a career in the Automotive Service Industry, but don't have the experience? This is an ...

Apply Early

MacAllister Rentals

Service Writer

Indianapolis, IN · On-site

Individual serves as Service Department's main point of customer contact; promptly addressing ... Excellent communication skills including verbal and written with people at all levels of the ...

MacAllister Rentals

Service Writer

Indianapolis, IN · On-site

Individual serves as Service Department's main point of customer contact; promptly addressing ... Excellent communication skills including verbal and written with people at all levels of the ...

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Showing results 1-20

All JobsService Writing JobsService Writing Jobs in Indiana

Service Writing information

See Indiana salary details

$11

$23

$40

How much do service writing jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for service writing in Indiana is $23.11, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $26.54 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

Is service writing a hard job?

Service writing can be challenging as it requires strong communication skills, technical knowledge, and attention to detail to accurately document repairs and communicate with customers. The job often involves working under time constraints and handling multiple tasks simultaneously. Experience with diagnostic tools and certifications can help improve efficiency and ease the workload.

How does a Service Writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

How much do service writers make in the US?

Service writers in the US typically earn an average annual salary of around $35,000 to $50,000, with experienced professionals and those working in busy repair shops earning higher wages. Compensation can include bonuses and commissions based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What do you do as a service writer?

A service writer acts as a liaison between customers and the service department, documenting vehicle issues, estimating repair costs, and scheduling repairs. They communicate customer concerns to technicians and ensure the work is completed accurately and efficiently, often using dealership or shop management software.

Do service writers make a lot of money?

Service writers typically earn a median annual salary that varies by experience and location, with entry-level positions starting around minimum wage and experienced writers earning higher wages plus potential bonuses. Their income can increase with certifications, technical knowledge, and performance in a busy service environment.
What are popular job titles related to Service Writing jobs in Indiana? For Service Writing jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Writing jobs in Indiana look for? The top searched job categories for Service Writing jobs in Indiana are:
What cities in Indiana are hiring for Service Writing jobs? Cities in Indiana with the most Service Writing job openings:
Service Writing jobs near you
Infographic showing various Service Writing job openings in Indiana as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,072 per year, or $23.1 per hour.

Service Writer

BRAMCO GROUP

Indianapolis, IN • On-site

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary: The Service Writer will perform a variety of service and administrative office support functions under the direction of the Branch Service Manager and Regional Manager
Job Responsibilities:
  • Branch Fuel & Lube Reports
  • Manage shop & field technician parts returns with Parts Dept
  • Attachments for TSA's
  • Reconciling technician hours
  • Assist with posting travel time and mileage or zone charges for all field jobs
  • Prepare parts & service damage estimates for rental fleet returns
  • Assist with job preparation for technicians
  • Assist in preparing customer estimates
  • Assist in coordinating all factory campaigns between Warranty, Service & Parts Depts
  • Assist in opening and closing internal work orders
  • Coordinate customer communication when machines are complete
  • Assist with weekly yard inventory
  • Update MSDS sheets
  • Back-up role to Shop, Field & Rental Foremen during PTO
  • Perform additional duties as assigned
Qualifications
  • Must have High School Diploma or equivalent
  • 2+ years of experience in service or mechanical environment preferred
  • Excellent written and oral communication and basic mathematical skills.
  • Proficient with a computer, including the use of Microsoft programs (Outlook, Word, Excel, PowerPoint, etc.) and good knowledge of office equipment.
  • Knowledge of heavy equipment operations and mechanical functions is desirable
  • Ability to stoop, kneel, push, pull, twist and carry and lift up to 40lbs.
  • Maintain excellent customer service
  • Must be able to pass a background, physical, and drug screen

Apply