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Service Writing Jobs in Indiana (NOW HIRING)

Agri-power Inc

Service Writer

Poseyville, IN · On-site

Description SUMMARY/OBJECTIVE A Service Writer provides support to the Service Management team with the main objective being to assist customers with their service needs, create service tickets ...

Brandeis Machinery

Service Writer

Indianapolis, IN · On-site

Job Summary: The Service Writer will perform a variety of service and administrative office support functions under the direction of the Branch Service Manager and Regional Manager Job ...

Beck Automotive

Automotive Service Writer

Franklin, IN · On-site

$40K - $65K/yr

Auto Service Writer Needed! We are changing our Industry!! Do you want to be part of it? Have you considered a career in the Automotive Service Industry, but don't have the experience? This is an ...

Beck Automotive

Automotive Service Writer

Franklin, IN

$40K - $65K/yr

Auto Service Writer Needed! We are changing our Industry!! Do you want to be part of it? Have you considered a career in the Automotive Service Industry, but don't have the experience? This is an ...

Lippert

Service Writer

Howe, IN · On-site

A service writer provides a connection between a customer and service technicians, managing vehicle service requests, customer communication, and workflow coordination from start to finish. They ...

Lippert

Service Writer

Howe, IN

A service writer provides a connection between a customer and service technicians, managing vehicle service requests, customer communication, and workflow coordination from start to finish. They ...

Meineke

Automotive Service Advisor

Shelbyville, IN · On-site

Accurate write-up of customer concerns * Convey expected costs and obtain approval for repairs ... Automotive Service Advisor / Writer Qualifications: * Excellent communication skills * Professional ...

Attica Motorsports

Service Advisor

Attica, IN

Attica Motorsports is growing and currently seeking an experienced Service Advisor / Writer. As part of our service team, you'll help customers keep their machines running at their best while working ...

Meineke

Automotive Service Advisor

Indianapolis, IN · On-site

Accurate write-up of customer concerns * Convey expected costs and obtain approval for repairs ... Automotive Service Advisor / Writer Qualifications: * Excellent communication skills * Professional ...

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Service Writing information

See Indiana salary details

$11

$23

$40

How much do service writing jobs pay per hour?

As of May 29, 2026, the average hourly pay for service writing in Indiana is $23.11, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $26.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

How does a Service Writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

What are popular job titles related to Service Writing jobs in Indiana? For Service Writing jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Writing jobs in Indiana look for? The top searched job categories for Service Writing jobs in Indiana are:
What cities in Indiana are hiring for Service Writing jobs? Cities in Indiana with the most Service Writing job openings:
Service Writing jobs near you
Infographic showing various Service Writing job openings in Indiana as of May 2026, with employment types broken down into 27% Full Time, 71% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, and 6% Remote job distribution, with an average salary of $48,072 per year, or $23.1 per hour.
Service Writer

Service Writer

Agri-power Inc

Poseyville, IN • On-site

Other

Posted 8 days ago

Job description

Description


SUMMARY/OBJECTIVE

A Service Writer provides support to the Service Management team with the main objective being to assist customers with their service needs, create service tickets, assist in scheduling shop and field repairs, and complete daily shop operations. A successful Service Writer will satisfy all customer's needs and perform the following duties in a way that directly reflects H&R Agri-Power's mission to provide quality products/services at a fair price to afford a reasonable return on assets.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Interact with customers regarding all their service needs. Actively listen to their needs and questions, identify the issue, and recommend the appropriate solution.
  • Keep customers informed of additional repairs and/or maintenance and cost.
  • Create work orders with detailed information to ensure that the correct repairs and/or maintenance are performed on the appropriate equipment.
  • Review and distribute repair orders to the Service Manager to be assigned to technicians.
  • Assist in revolving work performance or billing inquiries as requested.
  • Keep Service and Assistant Service Managers informed on all special parts orders, shortages, and malfunctions.
  • Acquire and maintain knowledge of all products and services that are offered through your local dealership.
  • Maintain knowledge and follow all safety procedures put into practice by the company, the vendor, or government.
  • Performs daily shop operations as assigned by Service Managers.
  • Carry out other duties as assigned by Service, Parts or Store Management.
  • Maintain a positive, professional, and safe work environment by interacting with customers, peers, management, and support resources in a way that promotes teamwork and a commitment to excellence.

Requirements

EDUCATION/EXPERIENCE

  • High School diploma or equivalent.
  • 3+ years of experience in Automotive or Heavy-equipment dealers.
  • Must have experience in a Service garage.
  • Experience working in a fast-paced work environment.
  • Comprehensive experience with Outlook, Microsoft Word & Excel, internet navigation and computer software and data bases.
  • Familiar with small and large Agriculture equipment preferred.  

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Strong and effortless personable skills.
  • Willingness to learn and grow within this position.
  • Open and flexible to performing various job tasks.
  • First-rate time management and self-motivation.
  • Able, willing, and promote working in a team setting.
  • Applies logic and critical thinking to solve problems.
  • Clearly communicates in writer or verbal forms with co-workers and customers.
  • Mechanical knowledge.
  • Moderate computer skills.
  • Must be 21 years of age or older.
  • Possesses a valid driver's license with a clean driving record.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job.

  • Ability to move around the dealership building and grounds without assistance.
  • Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, crawl, walk, push, pull, or climb.
  • Ability to climb in, out of, and under equipment.
  • Ability to operate all vehicles and equipment safely to prevent injury to self or others. 
  • Lift 10 pounds regularly, lift up-to 25 pounds frequently and occasionally lift 65 pounds.
  • Possess a visual acuity that will allow you to see small cracks, holes, and parts.
  • Ability to work in a non-climate-controlled environment or outside in inclement weather.

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