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Service Writing Jobs in Georgia (NOW HIRING)

Jiffy Lube

Service Writer - Hampton GA

Hampton, GA · On-site

We're seeking talented candidates for full-time and part-time Service Writer (also called Customer Service Director or CSD) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in ...

Berry Companies

Service Writer/Advisor

Atlanta, GA · On-site

Bobcat of Atlanta - Norcross is seeking a Service Writer to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn ...

Berry Companies

Service Writer/Advisor

Atlanta, GA · On-site

Bobcat of Atlanta - Norcross is seeking a Service Writer to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn ...

Bobcat of Atlanta

Service Writer/Advisor

Atlanta, GA

Bobcat of Atlanta - Norcross is seeking a Service Writer to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn ...

Berry Companies

Service Writer/Advisor

Atlanta, GA

Bobcat of Atlanta Norcross is seeking a Service Writer to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn our ...

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Service Writing information

How to get into service writing?

To get into service writing, develop strong communication and technical skills, often through relevant education or training in automotive, mechanical, or technical fields. Gaining experience with diagnostic tools, repair procedures, and customer service can also be beneficial, along with understanding industry standards and certifications such as ASE if applicable.

Can you be a service writer with no experience?

Service writers typically need some knowledge of automotive repair and customer service skills, but entry-level positions may be available for those without prior experience. Training is often provided on the job, and having basic communication skills and familiarity with repair orders can help you start in this role. Certifications like ASE are not always required but can improve job prospects.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

How does a Service Writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

How do service writers get paid?

Service writers typically earn a combination of a base salary and commissions or bonuses based on sales or service department performance. They may also receive benefits such as health insurance and paid time off, and their compensation can vary depending on the dealership or service center. Strong communication skills and product knowledge are important for success in this role.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

What do you do as a service writer?

A service writer is responsible for communicating with customers to understand vehicle issues, creating repair orders, and relaying information between customers and technicians. They document service details, estimate costs, and ensure customer satisfaction while managing repair schedules. Strong communication skills and familiarity with automotive systems and repair processes are essential in this role.
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What cities in Georgia are hiring for Service Writing jobs? Cities in Georgia with the most Service Writing job openings:
Service Writing jobs near you
Infographic showing various Service Writing job openings in Georgia as of June 2026, with employment types broken down into 33% Full Time, 65% Part Time, 1% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.
Service Writer - Hampton GA

Service Writer - Hampton GA

Jiffy Lube

Hampton, GA • On-site

Other

Medical, Dental, Vision, Life

Posted 15 days ago

Job description

We're seeking talented candidates for full-time and part-time Service Writer (also called Customer Service Director or CSD) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine and suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
Service Writers / Customer Service Directors will receive a competitive wage with a generous bonus opportunity. Our employees also receive a discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for flexible paid-time-off, health, dental, and optical insurance, life and disability insurances. NEXT DAY PAY is available, revolving lines of credit, and a great work environment. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!

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