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Service Writer Jobs in Wichita, KS (NOW HIRING)

Walmart

Auto Care Center Service Writer

Derby, KS · On-site

$14 - $27/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Wichita, KS · On-site

$14 - $27/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Newton, KS · On-site

$14 - $27/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Wichita, KS · On-site

$14 - $27/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Central Body Company

Collision Estimator

Andover, KS · On-site

$51K - $70K/yr

As a Collision Estimator, you will act as a service writer to initiate and process requests for collision repair service. At Central Body Company, we believe in rewarding hard work and supporting ...

micro1 AI

Medical Writing Manager

Wichita, KS · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer's project focused on ...

Barren Troy Holdings

Automotive Store Manager

Wichita, KS · On-site

$50K - $100K/yr

General knowledge of the automotive industry. * 3+ years of experience as an automotive service writer. * 2+ years of experience managing a team or staff. Compensation: * Competitive base salary.

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Service Writer information

See Wichita, KS salary details

$10

$21

$38

How much do service writer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service writer in Wichita, KS is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $24.95 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
More about Service Writer jobs

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The top searched job categories for Service Writer jobs in Wichita, KS are:

Service Writer jobs near you
Infographic showing various Service Writer job openings in Wichita, KS as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,195 per year, or $21.7 per hour.

Service Writer

KanEquip Career Opportunities

Wichita, KS • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Summary:

The Service writer assists the Service Manager onsite with administrative duties and repair orders for agriculture and construction equipment. Responsible for customer service, paperwork flow within the service department, and communication between the service department and other departments [parts and warranty].

Essential Functions:

  • Ensures all company values are adhered to and promoted. This would include leading by example and participation in employee recognition programs.
  • Responsible for answering inbound customer calls and greeting walk-ins and taking care of their needs. Calls customers as needed to clarify work instructions, communicating status of repair, informing customers of additional work required and upselling customers as appropriate. Ensure customers are called prior to invoices mailed, and minimize any surprises or concerns on work performed.
  • Organizes job scheduling for the most efficient performance of the department. Ensure all paperwork is completed in a timely and accurate manner, including warranty related documentation. Flat rates jobs, opens and completes work orders as required.
  • Assists technicians with paperwork, computer usage, warranty descriptions and issues, local technical assistance, and vendor technical inquiries (Asist)
  • Responsible for the efficiency and safety of trucking operations, including optimum scheduling, customer satisfaction with service, and fleet maintenance. Schedules pickup and delivery of equipment for repairs, sales, and trades. Responsible for prioritizing work through the Wash Bay and billing those eligible jobs.
  • Helps ensure high level of customer satisfaction as measured by customer surveys, feedback from calling customers on billings, customer events and interactions, and random customer contact. Take effective action in a non-confrontational manner, to resolve any customer questions or issues that occur.
  • Helps Service Manager in ensuring location is staffed appropriately for all weekday, weekend, and afterhours support. Assists Store Manager as needed in overall facility maintenance and upkeep.
  • Helps Service Manager in keeping shop and office areas clean and orderly. Assist in the repair and purchase of tools, shop items. Ensure a safe environment for all employees, helping to ensure employees follow safety practices in the department, and appropriate safety training is periodically conducted. May assist with ensuring all shop vehicles are clean and maintained per guidelines.
  • Stay current with education of new products, vendor / warranty requirements and processes.
  • Ensures good communication with all location personnel, particularly technicians, service writers, salespeople, parts personnel. Ensure good feedback to parts personnel on stocking levels, and sales personnel on equipment status and priorities.
  • Assist Service Manager in ensuring compliance with all policies / procedures.

Competencies:.

  • Solid diagnostic and problem solving skills required
  • Strong communication and interpersonal skills with customers and employees required.
  • Expertise with computer systems, including MS office and internet-based applications
  • Ability to work onsite with extended hours during the week and on weekends
  • Ability to travel to company meetings and training events as needed Acceptable Motor Vehicle status, with current driver’s license, and ability to operate motor vehicle

Education & Experiences:

  • Minimum 3 years’ experience in a service department, preferably as a technician in an agricultural dealership.
  • Appropriate vocational education required; degree and certifications preferred.

Compensation & Benefits:

  • Competitive hourly salary
  • Medical/Dental/ Vision Coverage
  • Health Savings Plan
  • Life and Disability Insurances
  • AFLAC
  • Flexible Spending Account
  • 401K Match and Profit Sharing
  • 96 hours of accrued PTO
  • 32 hours of Holiday PTO
  • Six (6) Paid Holidays
  • Bereavement Pay
  • Wellness Plan
  • Company Uniforms

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