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Service Writer Jobs in Spokane, WA (NOW HIRING)

Norlift Inc

Service Writer

Greenacres, WA · On-site

Service Writer The Service Writer is responsible for creating accurate and professional repair estimates, communicating recommendations and pricing to customers, managing open estimates, and ...

Integrus

Architectural Specifications Writer

Spokane, WA

$90K - $110K/yr

Architectural Specifications Writer ID: 1093 Location: Spokane, WA Department: Architecture Salary ... service, or other non-merit-based factors, or any other status protected by applicable law. These ...

Bretz RV & Marine

RV Service Advisor

Liberty Lake, WA · On-site

Are you the best service writer in your area? If so, we want you as our RV Service Writer. We need an outstanding communicator with a professional appearance and a strong work ethic, someone who is ...

Bretz RV & Marine

RV Service Advisor

Liberty Lake, WA · On-site

$55K - $110K/yr

Are you the best service writer in your area? If so, we want you as our RV Service Writer. We need an outstanding communicator with a professional appearance and a strong work ethic, someone who is ...

Itron, Inc

Technical Writer

Liberty Lake, WA · Hybrid

$60K - $81K/yr

Itron is seeking an energetic and motivated Technical Writer to join our team. In this role, you ... Itron is transforming how the world manages energy, water and city services. Our trusted ...

Corporate Tools

Marketing Content Writer

Post Falls, ID · On-site +1

$60K/yr

You will need to do a lot of research and writing to simply understand the services we market. Eventually, you will be expected to pitch, oversee and launch new websites and products. One of the best ...

Integrus

Architectural Specifications Writer

Spokane, WA · On-site

$90K - $110K/yr

Title Architectural Specifications Writer Location Spokane, WA Firm Description Integrus ... service, or other non-merit-based factors, or any other status protected by applicable law. These ...

Shabby Fabrics

Quilt Pattern Writer

Post Falls, ID · On-site

$25 - $30/hr

As a Quilt Pattern Writer, you will play a vital role in crafting engaging and easy-to-follow quilt patterns for our customers. Responsibilities: * Pattern Creation: Develop original quilt patterns ...

Shabby Fabrics

Quilt Pattern Writer

Post Falls, ID · On-site

$25 - $30/hr

As a Quilt Pattern Writer, you will play a vital role in crafting engaging and easy-to-follow quilt patterns for our customers. Responsibilities: * Pattern Creation: Develop original quilt patterns ...

Shabby Fabrics

Quilt Pattern Writer

Post Falls, ID · On-site

$25 - $30/hr

As a Quilt Pattern Writer, you will play a vital role in crafting engaging and easy-to-follow quilt patterns for our customers. Responsibilities: * Pattern Creation: Develop original quilt patterns ...

Bridgestone

Service Manager

Spokane, WA

$20.60 - $30.90/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone Americas, Inc

Service Manager

Spokane, WA

$20.60 - $30.90/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

aldridgepite

SQL Report Writer

Las Vegas, NV · On-site

The SQL Report Writer will work closely with stakeholders to understand reporting requirements ... Proficiency in SQL Server Reporting Services (SSRS), Excel, Word, and PDF applications * Ability to ...

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Service Writer information

See Spokane, WA salary details

$11

$24

$43

How much do service writer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service writer in Spokane, WA is $24.56, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $28.17 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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Service Writer jobs near you
Infographic showing various Service Writer job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $51,081 per year, or $24.6 per hour.

Service Writer

Norlift Inc

Greenacres, WA • On-site

Other

Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Service Writer The Service Writer is responsible for creating accurate and professional repair estimates, communicating recommendations and pricing to customers, managing open estimates, and following up to ensure timely customer decisions. This role serves as a key liaison between customers, technicians, dispatch, and the parts department to deliver outstanding service and support daily operations. Key Responsibilities Write accurate, itemized repair cost and time estimates using specialized software, in a timely manner.Communicate repair recommendations, pricing, and estimate details to customers, by phone, email and text.Manage and track open estimates, through software, following up with customers on approval status.Support technicians, customers, and internal teams to ensure efficient workflow and customer satisfaction.Maintain accurate customer records.Receive and process incoming freight shipments.Prepare and ship outgoing freight.Deliver parts to field technicians as needed.Assist the parts department with phone inquiries and walk-in customers and serve as the first backup for Dispatchers as necessary. Qualifications & Skills Mechanical aptitude and a strong understanding of equipment and repair processes.Familiarity with parts lookup processes and parts identification.Excellent customer service skills with the ability to interact professionally with a wide variety of personalities.Communication skills: Active listening, verbal and written communication.Ability to build trust and develop positive relationships with customers and coworkers.Proficient with computers, software applications, and fast, accurate data entry.Sales skills: communication, relationship building, consultative, follow ups.Highly organized with strong follow-up and time management skills.Team-oriented with a positive attitude and a willingness to help wherever needed. Preferred Attributes Experience in service, automotive, equipment, trucking, agricultural, or related industry.Strong problem-solving skills and attention to detail.Ability to thrive in a fast-paced environment while managing multiple priorities. Core Competencies The Golden Rule-We strive to treat others - whether our team, our vendors, or our customers - as we ourselves wish to be treatedOwnership Mentality-We take initiative, seek out solutions, and hold ourselves accountable to follow through with resultsUnwavering Integrity-We do what is right, even when it's costlyHumble Confidence-We have confidence in the value we bring, while never forgetting there is always more to learnSelfless Teamwork-Success is never merely an individual effort - it is the result of people supporting one another to get the job doneExcel Still More-Having done all these things, excel still more Benefits Consistent hours with weekends and holidays offHealthy work environment with a great team401(k)401(k) matchingHealth insuranceDental insuranceDisability insuranceLife insuranceEmployee assistance programPaid time off6 paid holidays PRE-EMPLOYMENT REQUIREMENTS: Potential employees must submit to a pre-employment drug screening* and background check. *This is considered a safety sensitive position and THC will be tested in the drug screen. Norlift is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, disability, religion or national origin. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

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