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Service Writer Jobs in Reading, PA (NOW HIRING)

Shop Diesel Mechanic II - CDL

Reading, PA · On-site

$26.73 - $40.10/hr

Work with Service Writer to assess customer needs, providing information or assistance, resolving their problems, or satisfying their expectations * Manage concurrent assigned tasks, making effective ...

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Service Writer information

See Reading, PA salary details

$11

$23

$40

How much do service writer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service writer in Reading, PA is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $26.78 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.

What are popular job titles related to Service Writer jobs in Reading, PA?

For Service Writer jobs in Reading, PA, the most frequently searched job titles are:

What job categories do people searching Service Writer jobs in Reading, PA look for?

The top searched job categories for Service Writer jobs in Reading, PA are:

What cities near Reading, PA are hiring for Service Writer jobs?

Cities near Reading, PA with the most Service Writer job openings:

Infographic showing various Service Writer job openings in Reading, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,516 per year, or $23.3 per hour.

Master Service Technician - Chevrolet

Ciocca BMW

Quakertown, PA • On-site

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 hours ago


Job description

Job Type
Full-time
Description
Master Technician Sign on Bonus - $10,000 for qualified candidates!!
Earn $100K-$150K plus yearly!
We have an immediate openings for energetic, enthusiastic and highly motivated Master Technician to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Chevrolet of Quakertown, you'll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!
What we offer:
$10,000 sign on bonus for qualified candidates
Hourly flat rate pay: $40-$55 - YEARLY EARNING POTENTIAL- $100k-150k plus!
Air conditioned service shops!
• Full Time
• PTO and holidays
• 401(K) retirement plan with company matching
• Paid training and certification
• On the job training
• Tuition Reimbursement program
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service
Why our technicians succeed:
• Consistent workflow
• Strong service writers
• Fair dispatch
• Up to date shops and shop equipment
• Supportive management
Qualifications:
• 2+ years of Master Service Technician experience required
• PA Emissions and Inspection Licenses
• Strong Diagnostic and electrical troubleshooting skills
• ASE Certification preferred
• Basic computer skills
• Able to operate electronic diagnostic equipment
• Minimum high school diploma or GED equivalent required
• Valid driver's license and clean driving record
Responsibilities:
• Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment.
• Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
• Provide an estimate of time needed for additional repairs.
• Executing repairs under warranty to manufacturer specifications.
At Ciocca of Chevrolet of Quakertown, our team members enjoy a supportive and collaborative work environment. Don't miss out on this exciting opportunity to grow your career! Apply now!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary Description
Yearly income of $100K-$150K plus