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Service Advisor Jobs in Reading, PA (NOW HIRING)

Bentley Truck Services

Service Advisor

Allentown, PA · On-site

The Service Advisor requires strong customer service skills and a broad knowledge of vehicle service requirements. Builds strong relations with customers and assist them by working with the Service ...

Bentley Truck Services

Service Advisor

Allentown, PA · On-site

The Service Advisor requires strong customer service skills and a broad knowledge of vehicle service requirements. Builds strong relations with customers and assist them by working with the Service ...

Bob Weaver Auto

Service Advisor

Pottsville, PA · On-site

Service Advisor Customer Service & Sales Bob Weaver Auto | Pottsville, PA Looking for a career with strong income potential, a great team, and long-term stability? Bob Weaver Auto is hiring a Service ...

Bob Weaver Auto

Service Advisor

Pottsville, PA · On-site

Service Advisor - Customer Service & Sales Bob Weaver Auto | Pottsville, PA Looking for a career with strong income potential, a great team, and long-term stability? Bob Weaver Auto is hiring a ...

Bob Weaver Auto

Service Advisor

Pottsville, PA · On-site

Service Advisor - Customer Service & Sales Bob Weaver Auto | Pottsville, PA Looking for a career with strong income potential, a great team, and long-term stability? Bob Weaver Auto is hiring a ...

Camping World

Service Advisor

Boyertown, PA · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

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All JobsService Advisor JobsService Advisor Jobs in Reading, PA

Service Advisor information

See Reading, PA salary details

$11

$24

$43

How much do service advisor jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service advisor in Reading, PA is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $28.61 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
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What cities near Reading, PA are hiring for Service Advisor jobs?

Cities near Reading, PA with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Reading, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,802 per year, or $24.9 per hour.

Service Advisor

Bentley Truck Services

Allentown, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we now span the entire eastern seaboard with 11 state of the art locations offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We strive to create an uplifting and welcoming environment for our 200+ employees and customers. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team!

Benefits:

  • Sick/PTO
  • Paid Holidays
  • Competitive Wage
  • Generous 401k match.
  • Medical, Dental, Vision
  • Employee Referral Bonus
  • Company Paid Life Insurance
  • Supplemental Life, LTD, STD, Critical Illness, and Accident Insurance
  • A supportive, team-driven work environment where your contributions matter

Service Advisor Job Summary:

The Service Advisor requires strong customer service skills and a broad knowledge of vehicle service requirements. Builds strong relations with customers and assist them by working with the Service Department to meet the needs of our customers. Excellent customer satisfaction and retention is a must. The Service Advisor may need to open and close the shop as well when the Service Manager is off.

Responsibilities:

  • Access vehicle problems and services needed by listening to customers description of symptoms, clarifying description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.
  • Verify warranty coverage and service contract coverage by examining records and papers, explaining provisions and exclusions.
  • Develop estimates by costing materials, supplies, and labor, calculating customer's payment including deductibles.
  • Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, and entering the repair order into the service database.
  • Maintain customer rapport by explaining estimates and keeping customers informed of their vehicles repair status on a daily basis.

Requirements:

  • Previous customer service experience.
  • Computer and point-of-sale proficiency.
  • Organizational and record-keeping skills.
  • High school diploma, GED, or equivalent.
  • Valid driver’s license with an acceptable driving record.
  • 2-plus years of experience in a service advisor role strongly preferred.

Why Join Bentley Truck Services?

  • 35 Years of Industry Experience: For over 35 years, Bentley Truck Services has been a trusted provider in the medium and heavy-duty truck industry. We offer the stability of an established organization with a clear direction for future growth.
  • Family-Owned and Operated: As a family-owned business, we value integrity, accountability, and long-term relationships—both with our customers and our employees.
  • Supportive Environment: We will invest in your development and provide the tools needed for your success.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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