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Service Writer Jobs in Merced, CA (NOW HIRING)

Dons Mobile Glass

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Customer Service Representative (CSR)

Turlock, CA · On-site

$20 - $25/hr

The Customer Service Representative is responsible for providing excellent customer service for all customers by using in-depth knowledge of company products and programs. The CSR will process orders ...

Dons Mobile Glass

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Customer Service Representative CSR

Merced, CA · On-site

$20 - $25/hr

The Customer Service Representative is responsible for providing excellent customer service for all customers by using in-depth knowledge of company products and programs. The CSR will process orders ...

Thorntons (Kentucky)

Guest Service Representative

Merced, CA · On-site

$14.50 - $17.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Follows written and verbal direction/instructions and seeks clarification when required. -Works ...

Thorntons

Guest Service Representative

Merced, CA · On-site

$17 - $17.25/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... written and verbal direction/instructions and seeks clarification when required. • Works ...

Thorntons

Guest Service Representative

Merced, CA · On-site

$17 - $17.25/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... written and verbal direction/instructions and seeks clarification when required. • Works ...

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All JobsService Writer JobsService Writer Jobs in Merced, CA

Service Writer information

See Merced, CA salary details

$12

$25

$44

How much do service writer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service writer in Merced, CA is $25.65, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $29.42 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Can you be a service writer with no experience?

Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.

What qualifications do you need to be a service writer?

A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs

What job categories do people searching Service Writer jobs in Merced, CA look for?

The top searched job categories for Service Writer jobs in Merced, CA are:

What cities near Merced, CA are hiring for Service Writer jobs?

Cities near Merced, CA with the most Service Writer job openings:

Service Writer jobs near you
Infographic showing various Service Writer job openings in Merced, CA as of August 2026, with employment types broken down into 74% Full Time, 18% Part Time, 4% Contract, and 4% Summer. Highlights an 100% In-person job distribution, with an average salary of $53,350 per year, or $25.6 per hour.

Customer Service Representative (CSR)

Dons Mobile Glass

Turlock, CA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

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Job description

Job Description:

The Customer Service Representative is responsible for providing excellent customer service for all customers by using in-depth knowledge of company products and programs. The CSR will process orders, handle incoming phone calls, prepare daily reports, order parts as needed while communicating effectively with team members and management. Our customer service team receives extensive training and industry knowledge covering a broad scope of automotive, residential, and commercial glass products. Don’s Mobile Glass has stores throughout the Central Valley including Modesto, Manteca, Turlock and Merced with our corporate office and warehouse located in Modesto. The CSR must be able to provide coverage and be ready to work in any one of our stores or the corporate office as needed.

Duties/Responsibilities:

  • Ability to handle high volume telephone calls
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Handles all billing, daily invoicing and end of day processing for store
  • Contributes to team effort by accomplishing related results as needed
  • Prepare various reports by collecting and analyzing information
  • Must demonstrate company values including making a genuine effort to help our customers, finding answers to problems, taking accountability, following through with the task, and enjoying yourself along the way!
  • Other duties as assigned

Requirements:

  • Bilingual/Fluent in Spanish preferred
  • Excellent customer service potential
  • Strong communication skills
  • Computer skills that correspond to position needs
  • Must be able to adapt to a fast paced environment
  • Strong organizational skills
  • Ability to work flexible, full-time schedule (M-F) and rotating Saturdays
  • Ability to work out of any of our stores located in Modesto, Manteca or Turlock or the corporate office and take direction from various managers and senior staff
  • Non-smoking environment

Benefits Offered:

  • Medical Insurance
  • Dental/Vision Insurance
  • Group Life and AD&D Insurance
  • 401-K
  • Paid Holiday
  • Paid Vacation
  • Paid Sick Leave

Company Description

Don's Mobile Glass has 4 stores throughout the Central Valley including Modesto, Manteca, Turlock, and Merced. We are experts in automotive glass installation and repair, residential glass and commercial. We provide extensive training to those that want to learn the trade. We are customer oriented and enjoy giving back to the community. Established in 1960, we are a stable organization with many opportunities to advance.