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Service Writer Jobs in Apache Junction, AZ (NOW HIRING)

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

Mercedes-Benz of Gilbert

Service Advisor

Gilbert, AZ · On-site

Prior experience as a service advisor or service writer required * Candidates MUST possess above-average phone and communication skills * Must bring a positive, upbeat attitude to this role and be ...

Chapman Chevrolet

Express Service Advisor

Tempe, AZ · On-site

$50K - $85K/yr

Previous automotive service advisor or service writer experience preferred * Excellent interpersonal and customer service skills, both in person and over the phone * Strong organizational and time ...

Chapman Chevrolet

Express Service Advisor

Tempe, AZ · On-site

$50K - $85K/yr

Previous automotive service advisor or service writer experience preferred * Excellent interpersonal and customer service skills, both in person and over the phone * Strong organizational and time ...

Procom Consultants Group

Technical Writer

Chandler, AZ · On-site

Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Writer Job Details Researches, analyzes, designs, develops, writes, edits, and publishes ...

Collabera

Technical Writer

Phoenix, AZ · On-site

... services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT ... The Technical Writer is responsible for driving a seamless Customer Experience through writing ...

Collabera

Technical Writer

Phoenix, AZ · On-site

... services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT ... Job Title: Technical Writer Location: Phoenix, AZ / Salt Lake City, UT / Ft. Lauderdale, FL ...

Arizona State University

Philanthropy Writer

Tempe, AZ · On-site

Philanthropy Writer As a key member of the Writing Services team, the Philanthropy Writer works collaboratively with ASUF and ASU leadership, faculty, staff and development colleagues to write, edit ...

Asuep

Philanthropy Writer

Tempe, AZ · On-site

Philanthropy Writer As a key member of the Writing Services team, the Philanthropy Writer works collaboratively with ASUF and ASU leadership, faculty, staff and development colleagues to write, edit ...

Arizona State University

Philanthropy Writer

Tempe, AZ · On-site

$50 - $70/hr

As a key member of the Writing Services team, the Philanthropy Writer works collaboratively with ASUF and ASU leadership, faculty, staff and development colleagues to write, edit, review and ...

Mastech Digital

Technical Writer

Phoenix, AZ · On-site

$33/hr

Technical Writer - SAP Documentation (Simple Explanation) Location: Tolleson, AZ (100% Onsite) Duration: 06-months contract (may extend) Schedule: Monday-Friday, 8:00 AM-5:00 PM What You'll Do * Talk ...

BerryDunn

Proposal Writer

Phoenix, AZ · On-site +1

Continuously build knowledge of assigned services, procurement processes, and proposal management ... Excellent writing, editing, analytical, and organizational skills, with exceptional attention to ...

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Showing results 21-40

All JobsService Writer JobsService Writer Jobs in Apache Junction, AZ

Service Writer information

See Apache Junction, AZ salary details

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How much do service writer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service writer in Apache Junction, AZ is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $26.25 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
More about Service Writer jobs

What job categories do people searching Service Writer jobs in Apache Junction, AZ look for?

The top searched job categories for Service Writer jobs in Apache Junction, AZ are:

What cities near Apache Junction, AZ are hiring for Service Writer jobs?

Cities near Apache Junction, AZ with the most Service Writer job openings:

Service Writer jobs near you
Infographic showing various Service Writer job openings in Apache Junction, AZ as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,557 per year, or $22.9 per hour.

Service Advisor

Mercedes-Benz of Gilbert

Gilbert, AZ • On-site

Full-time

Re-posted 9 days ago

Job description

Mercedes-Benz of Gilbert is an independently owned and operated dealership serving the Gilbert area. With our state of the art facility  we need motivated and driven individuals to join our team!

WHAT WE OFFER:

  • New state of the art facility 
  • Paid Training
  • Benefits
  • Promotes from within

As a Mercedes-Benz Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment.
 

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.
Responsibilities will include:

  • Making appointments, processing repair orders, quotes and invoices
  • Providing customer support via phone and face-to-face at the dealership
  • Qualifying customer problems and logging them for technicians to review
  • Ensuring customer approval for all remedial work to be carried out
  • Promoting our range of vehicle parts and accessories
  • Internal coordination of service work to adhere to commitments made to customers
  • Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle


About you:
Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team.  You will be a problem solver with a passion for the Mercedes-Benz brand.
Specific skills required:

  • Prior experience as a service advisor or service writer required
  • Candidates MUST possess above-average phone and communication skills
  • Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on Mercedes-Benz products and services
  • Excellent follow-up and follow-through skills to ensure client satisfaction
  • Must have the ability to communicate technical information in non-technical terms to clients
  • Ability to evolve and adapt to changing business needs
Mercedes-Benz of Gilbert logo

About Mercedes-Benz of Gilbert

Sourced by ZipRecruiter

There are car dealerships and then there are Mercedes-Benz dealerships. As the winner of the prestigious “Best of the Best Award” for 5 years our dealership is a cut above the rest because we have higher quality vehicles, better customer service, and an overall experience that the other dealerships just cannot match. Get a car that will ensure you always arrive in style and get a Mercedes-Benz at Mercedes-Benz of Gilbert. We have proudly built this new facility right here in Gilbert, and this allows us to serve all the surrounding areas including Chandler Heights, San Tan Valley, Mesa and Queen Creek. Don’t just get a car, get a Mercedes-Benz at Mercedes-Benz of Gilbert today. Inside our beautiful state of the art showroom, we maintain a huge selection of Mercedes-Benz, smart, Mlt vehicles. Whether you are looking for a C-Class, E-Class, S-Class, GLA, GLE, or even an AMG®, Mercedes-Benz of Gilbert is sure to have a Mercedes-Benz, smart, Mlt that will excite you. With stunning luxury crafted into nearly every inch, a Mercedes-Benz, smart, Mlt isn’t just a vehicle, it’s something better, something indescribable, something that should be experienced.

Industry

Automobile dealers

Company size

11 - 50 Employees

Headquarters location

Gilbert, AZ, US

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