Service Tech Manager Jobs in Minnesota (NOW HIRING)

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Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you:
The ISC IT Manager - Bloomington is responsible for the overall IT performance at their assigned facility in the Thermo King Americas strategic business unit (SBU). Supporting the site leadership team, the ISC IT Manager is the primary site contact for IT services and support across the front office, plant, and warehouse operations. Managing the local IT team, he/she works as a liaison between our key business partners, SBU IT and multiple IT shared services teams to maintain and improve IT service delivery. He/she is a key contributor to the development and execution of IT solutions supporting the SBU strategy to grow revenue, increase operating income, and improve productivity for the site.

This role also supports the technology landscape across front office operations, manufacturing, warehouse management, inventory control, and material flow processes to help ensure operational continuity and drive business performance.

This is an onsite position based at our manufacturing facility in Bloomington, MN. Also, the ISC IT Manager may have responsibility for overseeing IT services at more than one manufacturing location.

What you will do:

• Responsible for the overall IT service delivery performance at the site
• Leads, coaches and supports the local IT team
• First point of contact for customer support escalations and major downtime incidents
• Build relationships with functional leaders to align solutions with business strategies acrossfront office, plant, and warehousefunctions
• Capture demand and help prioritize project requests and change requests/enhancements
• Develop and execute IT strategy to maintain strong alignment with the business while delivering results for the site(s)
• Partners with operations leadership and IT to develop and execute IT strategy supporting annual and long-range plans
• Technology advocate for the site, maintains alignment between Lean manufacturing processes while ensuring compliance with company IT standards
• As part of SBU IT, works with enterprise IT and external partners to support site deployments in areas such as ERP, MES, warehouse management systems, and digital factory program initiatives
• Supports warehouse operations by ensuring effective IT solutions for inventory management, warehouse execution, material movement, and system integration across plant and distribution workflows
• Supports front office business operations by ensuring reliable IT services, business application support, end-user productivity tools, and alignment with site functional needs
• Coordinates the site's participation and leads/manages the local execution of projects such as application implementations, technology deployments, infrastructure upgrades, and warehouse-related systems enhancements
• Partners with operations, supply chain, and warehouse leadership to identify and implement technology solutions that improve inventory accuracy, material flow, storage optimization, and warehouse productivity
• Applies lean principles to IT standard work processes, standard application functionality and data standards to eliminate waste
• Participate in and/or lead continuous improvement activities and events within the site(s) including RIE's, VSA's, and health checks
• Identifies opportunities to leverage and improve the use of technology. Develop improvement recommendations to optimize service delivery
• Supports the stability, performance, and continuous improvement of systems used in front office operations, warehousing, inventory transactions, and plant-to-warehouse process integration

What you will bring:

• Bachelor's Degree in Information Systems, Computer Science, Engineering, Operations Management or related technical discipline is required. Master's degree is a plus
• 5+ years experience in a manufacturing IT environment, or equivalent manufacturing operations / engineering experience, with a demonstrated history of success and progression
• Experience with manufacturing/shop floor applications and systems including MES/production execution, inventory/warehousing, warehouse management, quality and maintenance applications
• Experience supporting front office users and business functions, as well as warehouse, distribution, logistics, or material flow operations in a manufacturing / industrial environment
• Experience participating and/or leading projects in a manufacturing / industrial environment
• Knowledge of Oracle ERP System, Dematic Warehouse, Apriso MES, and warehouse management or warehouse execution systems is a plus
• Understanding of and experience applying Lean principles is a plus
• Understanding of factory automation, warehouse automation, and machine integration is a plus
• Experience with onshore/offshore models for both projects and operations support
• Able to work safely in an industrial machinery environment
• Overnight travel may be required to some of our North American facilities. Minimal travel expected (5-10%)

Key Competencies

• Ability to lead cross functional teams to deliver IT services and oversee projects in afront office, manufacturing, and warehouse operationsenvironment
• Strong interpersonal communication and collaboration skills at all levels of the organization
• Ability to influence teams and multiple priorities
• Ability to apply lean principles in both manufacturing and an IT services environment
• Data analysis, asset management, problem management and resolution
• Understanding of front office operations, warehouse operations, inventory control, material flow, and supporting system capabilities
• Financial / budget management

Annual Base Salary Range or Hourly Base Pay Range:

$105,228.33 - $146,720.00

Compensation Type:

Salary

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Employment Type: FULL_TIME