Service Tech Manager Jobs in Florida (NOW HIRING)

GLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients.  We are a successful Information Technology firm with a large staff currently providing superior information technology and advanced engineering services around the world. Our success is built on attracting and retaining quality staff through a highly competitive benefits package with a special focus on continuing career development and corporate financial support. We also maintain a collegial working environment and offer our staff opportunities to improve and enhance their skills. 

GLOTECH is committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure and maintain a work/life balance. We provide medical dental and vision care, disability insurance (short and long term), Life & AD&D Insurance, Flexible Spending Accounts (Healthcare, Dependent Care and Commuter Transportation and Parking Reimbursement), and Employee Assistance Programs. Additionally, we provide Annual Leave, Sick Leave, Holiday Pay, Educational Assistance, Certification /Training Reimbursement, and a 401(k)-retirement savings contribution plan (with employer match).

This is a talent pipeline opening.  We are building a network of qualified talent for general consideration of future full time or temporary IT Manager job openings. 

GLOTECH, Inc. is seeking an IT Manager to support the corporate office of United Parks & Resorts, located in Orlando, Florida. The core job of the IT Manager is to lead IT efforts to achieve business goals and objectives. The IT Manager reports to an IT Director of United Parks & Resorts and is responsible for ensuring daily execution of that IT Director’s portion of the strategic vision. The position manages a multiple internal IT professionals and is responsible for their mentoring and professional development. The IT Manager is responsible for tracking monthly IT costs and service targets that pertain to their area of responsibility and tracking and reporting monthly performance to the business and IT senior management. The IT Manager is also a key liaison between a subset of SEA functional departments and the IT organization, leveraging strong influence and communication to develop and deliver on key value propositions.

• Foster a business-oriented culture and continual service improvement techniques
• Provide consistent implementation of solutions while ensuring the delivery of service to internal customers across all SEA locations
• Build a collaborative team environment that fosters creativity, innovation and transparency
• Build and maintain relationships with other IT leaders to develop a clear understanding of business needs; ensures cost-effective solutions are in place to meet those needs, and is able to respond with agility to changing business priorities
• Manage a portfolio of development and support efforts - deliver needed functionality within budgets and timelines
• Conduct yourself and mentor team to display strong code of conduct adherence.
• Leverage influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in achievement of business goals; participate in the assessment of external and internal capabilities required to achieve desired business goals
• Develop employees and monitor team effectiveness to achieve timely desired results
• Manage initiatives by leveraging software architects and best practices in new system development efforts across a subset of SEA functional departments
• Maintain currency on new technologies and platforms, and provide direction on what emerging technologies should be introduced, integrated and assimilated with the enterprise
• Understand, enforce, and monitor best practices within their IT efforts – including ITIL, SDLC, change management, quality management and SOX and PCI compliance; understand business context to decisions made within and across groups
• Understand impact of Consumer Privacy regulation (i.e. GDPR and CCPA) and requirements for maintaining and improving system performance to ensure system and data compliance
• Work with other IT Leaders to implement, support and maintain and data strategy for assigned systems
• Engage and advise key business and senior IT stakeholders throughout SEA - align their teams’ efforts to business goals and priorities
• Maintain positive vendor relations, prepare SOW’s, ROM’s, SLA’s MSA’s, and Contracts for IT Senior Leadership review.
• Managing and monitoring all installed systems, applications and databases
• Managing security, backup, and redundancy strategies
• Managing the network infrastructure
• Responsible for planning, organizing, and directing the Security Team to ensure the stable operation of the Security infrastructure
• Provide senior level resolution to internal client issues, champion change and effectively manage the implementation of new ideas
• Take lead of any high severity outage of assigned applications pursuing response and resolution within defined SLA. Work with all teams and resources to ensure fastest possible resolution and follow up with Problem Management and Root Cause Analysis.
• Ensure all communication is clear and concise and addresses the correct audience with the necessary information
• Understand impact of Point of Sale Ticket Systems to Marketing, Finance, Revenue and other IT departments.

• Bachelor’s degree in Information Systems or related field
• 10+ years of experience in administering enterprise infrastructures in large enterprises
• Must have proven project management skills with ability to organize and prioritize multiple complex projects
• Demonstrated ability to coordinate cross-functional work teams toward project completion
• Demonstrated effective leadership and influence skills
• Demonstrated advanced written and verbal communication skills
• Demonstrated experience managing vendor contracts and bidding process
• Demonstrated experience presenting to business stakeholders and senior IT management

PREFERRED QUALIFICATIONS:

• Experienced in the theme park or hospitality field
• Familiarity with Agile-Scrum concepts
• Experienced with the JIRA platform
• Experience with SQL Server for reporting and analytics

GLOTECH, Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.