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Service Representative Associate Jobs in Rochester, NY

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Service Representative Associate information

See Rochester, NY salary details

$9

$22

$40

How much do service representative associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for service representative associate in Rochester, NY is $22.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.66 per hour, depending on experience, location, and employer.

What is the difference between Service Representative Associate vs Customer Service Representative?

AspectService Representative AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, banking, healthcare settingsCall centers, retail stores, banks, healthcare facilities
Employer & Industry UsageCommon in retail, banking, healthcare, telecomWidespread across customer-facing industries
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched as a similar customer service role

Service Representative Associates and Customer Service Representatives share similar roles in assisting customers, often working in call centers or retail environments. The main difference lies in job titles used by employers, with Service Representative Associate sometimes indicating a slightly junior or support-focused position. Both roles require comparable skills and certifications, making them interchangeable in many contexts.

What cities near Rochester, NY are hiring for Service Representative Associate jobs? Cities near Rochester, NY with the most Service Representative Associate job openings:
Service Representative Associate jobs near you

Patient Engagement Representative Associate

King's Daughters

Pavilion, NY • On-site

Full-time

Posted 9 days ago

King's Daughters Health System rating

6.5

Company rating: 6.5 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

591st of 870 rated healthcare providers

Job description

At UK King's Daughters, we're not just a healthcare facility - we're a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We're more than just a place to work; we're a place to grow, thrive, and contribute to our community.

Job Description:

Job Summary

Responsible for providing entry-level support in the enterprise contact center to ensure accurate, timely, and professional service. Aids with appointment scheduling and routine inquiries under established procedures. Ensures compliance with organizational policies, payer requirements, and confidentiality standards. Coordinates with team members and supervisors to resolve basic issues and contribute to a positive patient experience.


Essential Functions

Responds to routine patient inquiries via phone, email, or electronic systems using established scripts.

Schedules standard appointments and procedures based on protocols.

Verifies patient demographics and basic insurance information for accuracy.

Completes initial registration steps in electronic systems.

Transcribes referrals received by fax and collaborates with referring providers to verify diagnosis and demographic information.

Provides patients with general information regarding services, policies, and procedures.

Escalates complex inquiries or issues to senior representatives or supervisors.

Maintains accuracy and confidentiality of patient information in compliance with HIPAA.

Documents patient interactions in contact center systems.

Meets entry-level productivity and quality standards for contact center operations.

Performs other duties as assigned.


Education Requirement: High school diploma or equivalent


Experience Requirement: 0-2 years of experience in medical coding, health information management, or related healthcare role

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.


Certifications & Licensures: N/A


Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never

C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)

D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)

E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)

G. Repetitive motion:3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet:1. Never

I. Working in confined spaces:1. Never

J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)

K. Job-related travel:2. Occasional (< 10% of the time)

L. Loud noises:1. Never

M. Temperature extremes:1. Never

N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)

O. Radiation:1. Never

P. Burns:1. Never

Q. Cuts/Punctures:2. Occasional (< 10% of the time)

R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)

S. Recombinant DNA or viral vectors:1. Never

T. Combative/violent people:1. Never

U. Animal handling (including carcasses):1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A


Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

Department:

Access Center

Shift:

Flex (United States of America)

Time Type:

Full time

Address:

2000 Ashland Drive

City, State:

Ashland, Kentucky

What King's Daughters Health System employees say

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