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Service Representative Associate Jobs in Maryland

King's Daughters

$16.75 - $18.25/hr

Provides superior customer service to insurers, and internal stakeholders to facilitate resolution ... Maintains professional representation of the organization in all customer interactions. Performs ...

Clinical Associates

Patient Service Representative

Towson, MD · On-site

$16.75 - $21.25/hr

At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system ... We are seeking to add a Full Time Patient Service Representative to our team in Towson! Our ideal ...

DAP Global

Customer Service Representative

Baltimore, MD · On-site

$19 - $22/hr

DAP is looking to hire Customer Service Representative at our Baltimore, MD Location. The customer ... We support associates in continuous professional growth and collaborate on the steps it takes to ...

Circle K

Customer Service Representative

Cumberland, MD · On-site

$15.75 - $21.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

NIXON MEDICAL

Route Service Representative

Beltsville, MD · On-site

$85K/yr

Route Service Representative Schedule: Monday - Friday, early morning start, no nights or weekends ... Be part of a growing, family-owned company that values its associates. At Nixon Medical, we believe ...

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All JobsService Representative Associate JobsService Representative Associate Jobs in Maryland

Service Representative Associate information

What is the difference between Service Representative Associate vs Customer Service Representative?

AspectService Representative AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, banking, healthcare settingsCall centers, retail stores, banks, healthcare facilities
Employer & Industry UsageCommon in retail, banking, healthcare, telecomWidespread across customer-facing industries
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched as a similar customer service role

Service Representative Associates and Customer Service Representatives share similar roles in assisting customers, often working in call centers or retail environments. The main difference lies in job titles used by employers, with Service Representative Associate sometimes indicating a slightly junior or support-focused position. Both roles require comparable skills and certifications, making them interchangeable in many contexts.

How to become a Service Representative Associate?

To become a Service Representative Associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or sales can be beneficial, and some employers may require familiarity with specific tools or software. Certification is not usually mandatory but can enhance job prospects.

What is the role of a Service Representative Associate?

A Service Representative Associate is responsible for assisting customers with inquiries, resolving issues, and providing product or service information. They often work in call centers or customer service environments, utilizing communication skills and company tools to ensure customer satisfaction.

What are the most commonly searched types of Service Representative jobs in Maryland?

The most popular types of Service Representative jobs in Maryland are:

What cities in Maryland are hiring for Service Representative Associate jobs?

Cities in Maryland with the most Service Representative Associate job openings:

Service Representative Associate jobs near you

Patient Financial Services Representative Associate

King's Daughters

On-site

$16.75 - $18.25/hr

Full-time

Posted 21 days ago

King's Daughters Health System rating

6.3

Company rating: 6.3 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

671st of 893 rated healthcare providers

Job description

At UK King's Daughters, we're not just a healthcare facility - we're a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We're more than just a place to work; we're a place to grow, thrive, and contribute to our community.

Job Description:

Job Summary

Responsible for supporting patient financial services by ensuring accurate account management, timely documentation, and effective communication. Provides superior customer service to insurers, and internal stakeholders to facilitate resolution of financial matters. Ensures compliance with departmental policies, procedures, and regulations while maintaining professionalism in all interactions. Coordinates with team members and leadership to resolve inquiries, improve processes, and contribute to the overall efficiency of patient financial operations.


Essential Functions

Completes assigned daily responsibilities related to billing, follow-up, cash management, or denials prevention in accordance with departmental priorities and supervisor direction.

Accesses and accurately updates patient financial information in required systems and databases.

Adheres to departmental policies, procedures, and regulatory guidelines to ensure compliance.

Responds to insurance, and internal stakeholder inquiries with professionalism and courtesy.

Collaborates with team members and cross-departmental staff to resolve account-related issues.

Documents all actions, communications, and resolutions in systems in an accurate and timely manner.

Identifies and escalates unresolved concerns to appropriate supervisors or leadership.

Assumes ownership of customer concerns by providing thorough follow-up and resolution.

Maintains professional representation of the organization in all customer interactions.

Performs other duties as assigned.


Education Requirement: High school diploma or equivalent


Experience Requirement: 0-2 years of experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.


Certifications & Licensures: N/A


Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never

C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)

D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)

E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)

G. Repetitive motion:3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet:1. Never

I. Working in confined spaces:1. Never

J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)

K. Job-related travel:2. Occasional (< 10% of the time)

L. Loud noises:1. Never

M. Temperature extremes:1. Never

N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)

O. Radiation:1. Never

P. Burns:1. Never

Q. Cuts/Punctures:2. Occasional (< 10% of the time)

R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)

S. Recombinant DNA or viral vectors:1. Never

T. Combative/violent people:1. Never

U. Animal handling (including carcasses):1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A


Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

Department:

Administration (Kingsbrook)

Shift:

Days (United States of America)

Time Type:

Full time

Address:

2500 State Rt 5

City, State:

Ashland, Kentucky

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