Service Program Manager Jobs in Chicago, IL (NOW HIRING)

Position Summary:
This position is responsible for developing, managing and implementing a volunteer-led program strategy for their assigned office service area which includes South Cook County, the southern Chicagoland suburbs and their surrounding areas.
The primary goal of this position is to increase constituent access to Alzheimer's Association care and support programs by significantly growing and strengthening our volunteer base. Measurable outcomes include significant growth in the recruitment, training and supervision of local program volunteers; an increase in the number of constituents served through volunteer-led community education programs and support groups; increased utilization of the Helpline and web-based care and the expansion of community-based education and support programs into disproportionally impacted communities.
Additionally, this role will be responsible for leading the Alzheimer's Association Illinois Chapter's faith-based organization engagement across the state as well as planning and leading Release the Silence: An African American Community Conference which is held annually in April/May.
Responsibilities:

• Recruit, train and lead volunteers to deliver and grow programs in designated markets. Provide ongoing technical assistance, coaching and support. Ensure accountability by regularly monitoring volunteer impact and taking action to improve volunteer performance.
• Manage and maintain a portfolio of high-impact community partners using a relationship sales approach to grow the Association's program reach. Expand collaborative agreements with current partners in community networks, organizations, service providers, nonprofits and faith institutions, and establish new community partnerships beyond traditional partners to reach underrepresented communities.
• Lead and plan efforts regarding community-based conferences as well as manage conference planning committees.
• Manage strategy and engagement opportunities with faith-based organizations in assigned region as well as provide oversight to colleagues across the state in their faith-based engagement efforts.
• Create urgency for our cause by promoting a full-mission value proposition to support Alzheimer's Association campaigns such as quality care, fundraising and advocacy efforts throughout designated communities.
• Model and foster behaviors that contribute to a culture that values the staff/volunteer/ community partnership and is consistent with the Association's goals, best practices, and core values.
• Ensure timely and accurate reporting of program, community impact and volunteer performance data as well as grant-funded projects (where applicable).

Qualifications:

• Bachelor's degree in related field or equivalent experience.
• Three-five years of experience in programs, volunteer and/or team management.
• Experience in community health and community volunteer mobilization a plus.

Knowledge, Skills and Abilities:

• Proven success in building and maintaining key relationships and meeting strategic goals through volunteer-led initiatives.
• Able to identify and cultivate relationships with community partners, organizations, volunteers and diverse populations to create sense of urgency related to dementia awareness as a major health issue and motivate all to action.
• Ability to effectively collaborate with others, hold others accountable and reach mutually agreeable outcomes.
• Familiarity with a public health approach focused on health promotion and early detection.
• Experience building rapport/trust, assessing needs and articulating a value proposition.
• Ability to represent the Association effectively to community partners, community leaders, corporate partners.
• Excellent written and presentation skills
• General knowledge of community health, community-based organizations and systems.
• Ability and willingness to work evenings and weekends as required for community-based programming, volunteer management, Walk to End Alzheimer's, and other work-related events
• Ability to bend, stoop, lift and transport up to 25lbs of materials.
• Strong computer skills, proficient with Microsoft Office products, Google Suite, and social media; experience with, or ability to rapidly learn, Luminate/Convio software.
• Ability and willingness to travel up to 50% within the assigned territory by car. While most such travel is same day, occasional overnight travel or air travel may be required. Must have valid driver's license, access to reliable vehicle, good driving record and proof of automobile insurance

Title: Program Manager
Position Location: Chicago, IL (or surrounding areas)
Full Time: Based on 37.5 hours minimum per week
Position Grade & Compensation: Grade 305 The Alzheimer's Association's good faith expectation for the salary range for this role is between $70,000 - $75,000
Reports To: Senior Manager, Diversity,Equity, and Inclusion
Who We Are:
The Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
The Alzheimer's Association announced a landmark $100 million investment in research for 2023. This unparalleled commitment is illustrative of the momentum we are building in dementia research - our investments today will lead to breakthroughs tomorrow.
At the Alzheimer's Association, our employees are at the core of all we do. Our network of more than 1,750 employees across the United States makes a difference each and every day for those impacted by Alzheimer's and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer's, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.
At the Alzheimer's Association®, we believe that diverse perspectives are critical to achieving health equity - meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer's and dementia.
The Alzheimer's Association commitment remains steadfast in engaging all communities in our full mission. The Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment to the fullest extent required by law, including, but not limited to, on the basis of race, color, religion, age, sex, national origin, gender identity, disability status, genetics, protected veteran status, sexual orientation, or any other legally protected characteristic.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. Please click HERE for more information.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.
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